Customer Ratings & Reviews

Bought this for free phone service using wi-fi. After putting in all my other personal info (email, cell phone, address) Ooma wanted credit card info for their fees that I think would’ve billed monthly- if I remember correctly. At that point it went back in the box. Then Ooma started emailing and calling me threatening collection for their free phone service that I didn’t even finish setting up? What? I told them what they could do with their collection threats /;

One of the phones doesn't even work. Im on fiber and its still static and falls offline everyone and then.

On one of the handsets the number "1" button does not work and it is worthless. We were unable to set up the phone until Jan 11 and the return deadline was January 13. It took us a couple of days to figure out the "1" did not work.

BestBuy sold me an Ooma Telo Air that was not functional. As a matter of fact BestBuy sold me two of these that were not functional. I believe that the units were sold to me as new when they actually were not new. When I called to complain I was not offered any compensation for the time I wasted driving back and forth to their various stores. I hope to be able to avoid purchasing anything from BestBuy in the future.

The sound quality with these is quite awful, even with a 400mbs connection

followed instructions and just didnt work for me. Make sure you do setup before connecting. Which I did but tried all night and there seems to be no way of fixing without support which was also terrible.

base station handset are low quality. !!!!!!!!!!!!

Drops calls. The phones are poorly built and VERY DATED. "Rechargeable" batteries were DOA and the rep told me to go buy some more! Their customer service is utter garbage until you tell them to disconnect you, which makes them care.

I bought Ooma because it said it can pair Cell phones. It does only do it for set-up purpose. The Cell phone will NOT be paired to the base station for the use as an additional phone to Ooma. I returned Ooma. Ooma is a good system for someone who does not want to pair with Cell phones

Phones drop out after talking 15 seconds and come back online. Just buy the base. Get your own phones.

I can't tell if this product is any good, but I can say that the setup process is confusing and the instructions incomplete. I'm now on day 2 of trying to set this up and I still haven't succeeded.

Instructions are obtuse. I'm very tel savvy and this is not user friendly at all.

I couldn't keep the same phone number. Which was really dissapointing.

You can’t beat the monthly price for the service. I would highly recommend this phone service.

The worst thing, I am a boy I’m not recommend this to anybody who designs core products poor business

I did not like the device's speaker phone. It was horrible like Bestbuy's customer service and store management. They did not include advertised Win11 with Alienware x17 and do not care to fix it or are too incompetent.

Stopped working after 1 month. Challenging customer service. Sincerely disappointed.

Was unable to use, would not connect. Glad I was able to get a full refund.

These phones don’t work like they claim. They are junk

Its a ugly company . They say its free but they upgrade you without your knowledge . I just canceled my account