Customer Ratings & Reviews

Do not buy, I spent over 10 hours on 3 days trying to get the stupid thing to work!! Had high level managers from Ooma that couldn't figure it out. Then magically it worked for 10 minutes then stopped once and for all

Love this product. Pay once and never have to worry about a phone bill again. We use our cells as main phones but love the affordable option of having a home phone.

I bought this only because a friend ask specifically for this. I found it very easy to set up and use but it was completely unreliable as far as connections. I had to reset it continually. I would never buy this product again.

Returned, didn't work for us. Just using cell phones now gave up land line

Never did get it to work correctly. Finally gave up. Unfortunately, I had it to long before I tried to install and could not get my money back.

I purchased because they said they have Google Voice Integrations. After several phone calls with Ooma support technicians, the GV integration has not been working for over 2 months, and they have no plans to fix. Very disappointing.

I got disappointed by having this device. My only purpose to purchase this device is to get proper call forwarding but somehow it didn’t work well with this device. It only ring twice with call forwarding option and also, it has no options to select different types of call forwarding like “no answer” or “always” or “when “unavailable”. Please send me a replacement if possible. Thanks.

Frustrated waiting for item that keeps getting delayed and haven't received it yet

The Ooma Telo was easy to setup and offered porting for my landline number. The porting was done a lot faster than expected and was very easy to do. Now our old land line number works over VoIP on all of our home phones (corded and cordless). Quality of our calls has increased significantly, we have dealt with static on calls as long as I can remember even though we placed several service calls with our old provider over the years. The voicemail and notification features are great. Cost savings over landline is significant. Since activating the service we are not getting the daily spam calls we used to even though we have the same number. I could not figure out how to remove the temporary number I was given prior to my porting, I did a live chat with Ooma and they removed the temporary number and answered all my questions. The entire experience was excellent including Best Buy online ordering and locker pickup.

The unit shuts down intermittently while on the phone. It just goes off line and stops answering or does not allow me to make calls. Requires rebooting, plugging and unplugging lan and phone connection. Customer service said it's my handset but it worked fine with att. It's a waste of $100 plus $50 to keep my number. Don't buy it.

The sound quality was poor so I returned the Ooma Telo back to Beast Buy for a refund.

Returned it because it would not function with my phone system. Several customer service people gave me different advice to connect but did not work

The Ooma phone service came highly recommended. But the setup was not easy. After I finally got the service setup completed, people I talked to complained the phone call would go in and out. I ended up returning the device and canceling the service.

Ooma may be great or it may be terrible, but I'll never know because the unit was never successfully installed at my home. I am a fairly advanced computer user and work in IT, but when a piece of hardware just refuses to install as it should simply, then it is of no use to me. When it comes to working on computers that have been working well, then it's a matter of time to trouble ratio, but when a piece of hardware gives me issues from the start, I'd rather not waste my time on something that may burn more time later.

After watching my phone bill rise from $30-35 a month to almost $80 a month, I made the switch to OOMA. The call quality is excellent and I actually prefer their dial tone better. You know...you pick up the phone to dial and hear a nice harp sound instead of a harsh dial tone. My OOMA bill is less than $5 a month and I had a great experience. Here’s the highlights: SET UP: Set up is super easy. First, I have a Mac computer. Second, I have excellent internet thru my cable company, which is very fast and reliable. After opening the box, I read the clear instructions. I went online, registering the unit and making a user name and passcode for my OOMA account. At that point you choose a phone number, your address (for 911 location) give them a credit card number (for monthly auto-billing) and select whether you want to port your existing number. (I did want to port my number.) This all took about 5-10 minutes. Very smooth. HOOK UP: I plugged the unit into my internet router. It flashes one color, then another once it’s all ready after several minutes. Then, I plugged my phone into OOMA. I lifted the phone’s handset and got a dial tone. I called my cell phone from my home phone and the number (that I’d selected during the online set-up process) came up on my cell. Again, smooth. ISSUES and SOLUTIONS: 1) Caller ID I have the basic OOMA service, not premier. The caller ID is very basic. You just see the person's number on incoming calls, not the name. Apparently with OOMA’s Premier Pkg you see the name, a feature that isn't worth $10 a month to me. My workaround for that was a) Going to the OOMA site, logging in to my account and typing in the names and numbers in my OOMA contact list. What's nice is you can customize it! So, instead of seeing (for example) Smith, John (like my former carrier displayed) I can have it say, “Dad Smith” or something. I also programmed a few frequently received numbers (doctor etc) into my house phone itself as a back up. 2) Outgoing caller ID: The call quality is great. But, MY outgoing phone calls to people show up as Unknown Number on some people’s phones because I don't have Premier. (A minor issue...) So, I just let people know about it. In my mother-in-law's case, I actually programmed my home number into her phone. Now, when I call her from my house phone, it says our name on her Caller ID. (I had to do that will my cell phone for her years ago, too. That's what made me think of it.) No big deal. 3) Multiple handsets: I kept researching this but could never find anyone mentioning this. I have split bi-level house and wanted multiple phones on each floor. Although, I’d plugged the base unit of my ATT phone into OOMA, my ATT phone had only additional two handsets. After sprinkling those two phones upstairs and downstairs, I wanted more phones in a few areas like the basement. So, I used a splitter in the OOMA device to connect TWO base phones (a Panasonic unit and my ATT unit) to the OOMA device. Ok, it looks a little screwy to have two phones side by side on my desk, but this was genius on my part. It enabled me to use my 3 additional panasonic headsets AND my two additional ATT ones. Those additional headsets merely need a power outlet to work, so they can be put anywhere. After using my “homespun splitter set-up” for a month, I can tell you it worked GREAT! I could roam anywhere in my house with any phone and the signal is strong on any phone I use. In fact, a month later I bought second Panasonic unit that came with three additional handsets. I bought a second splitter, too. I plugged the splitter into one of the two splitter phone jack holes, enabling me to have three splitter phone jack holes available. So, what’s more goofy than two phone bases side by side? It’s THREE phone bases side by side! LOL! But, as a result I now had three additional handsets to sprinkle around the house in addition to the other five. 4) The “temporary number” still shows up on calls to others after porting: Our carrier ported my number in about 6 days. We got up in the morning and phones plugged into our landline outlets were "dead." YIPPEE! I think it was a speedy switch because we solely had phone service through our carrier. (We weren’t bundled with internet/cable etc) Once my phone line was dead, I had to restart the OOMA unit. When I called my cell phone STILL showed that temporary number! My solution? I to the OOMA site, logging in to my account. After poking around, I could see that there were two phone numbers showing up there: the temporary number and my former landline number which I’d ported. You have to actually SELECT that landline number and designate it as your number of choice for your unit! After doing that, I called my cell phone and saw my original landline number now showing up. Yippee! 5) Bills My OOMA bill has been $4.71 a month which is exactly what they’d estimated that it would be. There were no nasty surprises. 6) Premier You are automatically enrolled in Premier when you buy the unit and register it. They give it to you for free for a certain “trial period.” However, I was fearful of “forgetting” to decline it. So, I went to my OOMA account online and declined it ahead of time. I forget exactly where I clicked to do this, but you can decline it from the beginning. True, I’m not getting whatever benefits I’d have (better caller ID etc) but since I don’t want those things anyway, I’m not missing it! 7) Suddenly my phone number didn’t work after 60 days After porting my original landline number over to OOMA, and later designating my original landline number, all was well. Until… Suddenly one day (about 2 months after having OOMA) my phone didn’t work. I was out running errands and called home, getting a message that “this number is not in service.” When I got back home, I called OOMA from my cell phone. It turns out that the 60 day Premier trial period was over. Even though I don’t have Premier, I think OOMA purposely “disrupts” your service at the 60-day mark, forcing you to call them to fix this issue in an effort to try to sell you on Premier! When I called, the gentleman was very polite, asking a few questions. He assured me he’d restore my service, but “did I want to hear about Premier?” Um, no. No problem. It wasn’t a hard sell or anything, just a suggestion. As soon as I said I wasn’t interested, he didn’t pursue it. He told me he’s fixed the issue. All I needed to do was restart the unit and my (original landline) number would be restored. This was correct. Not only did my phone ring when I called my landline number from my cell, but my online account no longer showed the temporary number. (It had been visible all this time prior to this day, along with my original landline number.) So, I guess it went back into the cyber phone number bank for future OOMA customers to use. Conclusion: Overall, I’m beyond thrilled to be out of the clutches of my former overly-expensive carrier. I completely understand those people on tv commercials who hold up their bill and rip it in half! LOL! I felt like doing that myself! I love that OOMA has 911 service, you can port your number and the monthly phone service bill is low. I highly recommend it!

I was under the impression that you didn't need a phone jack and didn't need anything else but if I needed to use it with my device I needed to by another part.

Pain in the you know what to hook up and set up. Call quality is not that great. Instead of a dial tone you get this musical thing. Couldn't port my number because I canceled my previous service. But they don't tell you that until you're through the setup. I should have stayed with Xfinity.

HORRIBLE. Phone box crashed after 3 weeks. Luckily we did not cancel our original phone service as we were porting over our number. Customer service at Ooma was a joke, absolutely worthless.

The delivery was fine, and the equipment appears to be what I ordered. The problem I contact help service. you offer, to have someone connect the unit. Difficult to find any one who would help. In the end I gave up and it set on the shelf in my office. It was purchase to replace my 11 old unit.

best phone service Ooma - Telo VoIP Home Phone Service - Black