Customer Ratings & Reviews

When I put in the activation code got a message saying that the code had already been used. I called tech support and went through all of the hoops they wanted me to try to no avail. They eventually said the would look deeper into the issue and call me back in 15 minutes. 24 hours later no call back so I returned the device.

I hope it will last. Seems like it wont hold a clear voice call

I purchased this to quit paying for VOIP on Xfinity router. It works as advertised and I only pay $6 month in fees. The more expensive premium features aren't necessary. I also had no problem porting my existing number over in 2-4 days.

I have Ooma owned Telo units in the past, and they have gone downhill. First, they now force you to pay a monthly fee. Second, this unit goes offline about 2-3 times per week (for a few hours at a time) .. I can't figure out what causes that, since my internet at home is pretty reliable!

This device has very bad sound quality when using wireless internet gateaway.When you talk to someone, it is like you are talking to mountain.

I guess you get what you pay for. I pay 4.65 for service though all my phone calls don't come through. I called several times about it, they act like there doing some thing but it does fix it

Beware.. the numbers in the list of choices have been used before. I just activated the device 5 days ago. I have gotten a SPAM call everyday. I haven't even hooked it up to a phone or given the number out yet. I contacted support and basically 'Kim' told me that there is no way to know if a number has been used or not. I would have to cancel the service, the re-activate, and hope that the next number I pick has not been used before. Not a good customer experience.

Do not buy, I spent over 10 hours on 3 days trying to get the stupid thing to work!! Had high level managers from Ooma that couldn't figure it out. Then magically it worked for 10 minutes then stopped once and for all

Love this product. Pay once and never have to worry about a phone bill again. We use our cells as main phones but love the affordable option of having a home phone.

I bought this only because a friend ask specifically for this. I found it very easy to set up and use but it was completely unreliable as far as connections. I had to reset it continually. I would never buy this product again.

Returned, didn't work for us. Just using cell phones now gave up land line

Never did get it to work correctly. Finally gave up. Unfortunately, I had it to long before I tried to install and could not get my money back.

I purchased because they said they have Google Voice Integrations. After several phone calls with Ooma support technicians, the GV integration has not been working for over 2 months, and they have no plans to fix. Very disappointing.

I got disappointed by having this device. My only purpose to purchase this device is to get proper call forwarding but somehow it didn’t work well with this device. It only ring twice with call forwarding option and also, it has no options to select different types of call forwarding like “no answer” or “always” or “when “unavailable”. Please send me a replacement if possible. Thanks.

The Ooma Telo was easy to setup and offered porting for my landline number. The porting was done a lot faster than expected and was very easy to do. Now our old land line number works over VoIP on all of our home phones (corded and cordless). Quality of our calls has increased significantly, we have dealt with static on calls as long as I can remember even though we placed several service calls with our old provider over the years. The voicemail and notification features are great. Cost savings over landline is significant. Since activating the service we are not getting the daily spam calls we used to even though we have the same number. I could not figure out how to remove the temporary number I was given prior to my porting, I did a live chat with Ooma and they removed the temporary number and answered all my questions. The entire experience was excellent including Best Buy online ordering and locker pickup.

Frustrated waiting for item that keeps getting delayed and haven't received it yet

The unit shuts down intermittently while on the phone. It just goes off line and stops answering or does not allow me to make calls. Requires rebooting, plugging and unplugging lan and phone connection. Customer service said it's my handset but it worked fine with att. It's a waste of $100 plus $50 to keep my number. Don't buy it.

The sound quality was poor so I returned the Ooma Telo back to Beast Buy for a refund.

The Ooma phone service came highly recommended. But the setup was not easy. After I finally got the service setup completed, people I talked to complained the phone call would go in and out. I ended up returning the device and canceling the service.

Ooma may be great or it may be terrible, but I'll never know because the unit was never successfully installed at my home. I am a fairly advanced computer user and work in IT, but when a piece of hardware just refuses to install as it should simply, then it is of no use to me. When it comes to working on computers that have been working well, then it's a matter of time to trouble ratio, but when a piece of hardware gives me issues from the start, I'd rather not waste my time on something that may burn more time later.