Customer Ratings & Reviews

Works like a charm. Previous one lasted about 6+ years. Needed their help to transfer my account from the old device to the new one, but they completed that in about 30 min.

This is second time I have purchased this item! Very happy with performance, easy to install. Excellent records of calls, both incoming and outgoing! Power outage does knock out service though. Plan accordingly.

The service worked well while I had it but was challenging to cancel once I no longer needed it. You cannot port the number out to free services like Google Voice, and they require you to call their overseas support center to cancel. This involved 5 separate prompts followed by a 10 minute hold time, and then a pushy salesman pleading for me to keep the service. Finally, I had to tell him that I was calling my state Consumer Protection division before he would cancel the service.

This is a great product that works as described. It replaced an old ooma device that had operated for about 12 years so the setup had to be done with phone support. A little bit of a hassle. But great quality and savings.- ooma telo VOIP

Ooma home phone device Mỹ second time purchase from Best Buy great place to purchase and great customer service

Easy to install. Best Buy hasn't installed it yet, but this review is fulfilled to get BB satisfied.

Great product. Works smoothly. I used vonage previously and the sound quality is as good as vonage but I paid a lot more for vanage for the same service. I would highly recommend Ooma. The country I mostly call is not included in the international plan and thus my only suggestion to Omma is to expand the international plan by including more countries in the plan.

ooma works great! It is very easy to set up and call quality is excellent.

Was pretty easy to set up and use. Made my phone bill more affordable!!

This was a replacement for our Vonage VoIP service that wasn't operating properly and Vonage could not fix. Ooma was easy to install and porting our phone number over took less than 2 weeks. Aside from the Ooma system not having the problems we had with Vonage, it costs less (even with the Premium srvice we opted for). My only minor complaint is that I can't seem to record a clear outgoing voicemail message. Voice conversations are very clear.

The Ooma Telo service has been saving more than $25/month from what our previous cable bundle was charging... $300 yearly!!!

I plugged it into my router. It worked just fine. The dial-tone is a bit weird and takes a few times to get used to it. I didnt need to port mine or transfer my old phone number. Mine was the absolute basic installation. I've read several complaints about the product functionality issues. They all seem to be from the same type of customer. They either have multiple lines and lots of features, or they have equipment issues that are probably related to their Internet service and/or equipment configuration. If you just want it for basic home phone service with voice mail and caller ID, then Ooma is a very cheap option that works very well. I've had absolutely no issues, so I've never had to deal with their customer service which, for all I know, could be a nightmare.

These are selling for half what I paid for my first unit 5 years ago. It is an awesome product and works great. I lost my first unit due to a power outage and immediate surge so I bought a universal power supply for the second ooma unit that I also plugged my cable modem into. The basic service is free. You only pay the taxes on the phone service every month. I upgraded to the ooma premier for another $120 a year. With it you get a second phone line and the ability to black list the telemarketers. I Can't recommend this product highly enough. It also supports the use of a fax machine if you need one.

No clipping, stuttering, garbling or dropped calls. Crystal clear call quality. But beware! when setting it up be sure to enable 10 DIGIT DIALING! as this will lead to embarrassment by getting wrong numbers. Tempted to give less than 5 stars because of that alone. And don't waste time with the handset it is not good.

purchased this so my wife could have a "home phone". easy setup and a nice discount from bb

Once set up the VOIP service is great. Decent Internet is required. The "free" OOMA rate replaced a normal landline that cost over 10x more.

Works very good, easy setup, Our land line works like it used to. Would recommend.

Great hardware and good service. I replaced the unit after about 5 years, then noticed a year later that they were charging me $17/month, presumably because they gave me a "free" upgrade for one month. I was never given the option for just the basic plan, which is great for $3-7/ month. Tell the agent you do not want the Premier trial service.

I purchased this for my mother-in-law to replace her land line. It was an easy setup and the process was fairly painless. The only criticism I have is that it was $40 to port a number in. This is a little higher than most places, but over all she is saving hundreds of dollars a year.

Purchased this item to save money on landline phone. So far I am very pleased and I am spreading the word to friends and family who still need a landline in their home.