Customer Ratings & Reviews

Great device for telephone and communication needs

This is a WOW! Not only did I get a great price through Best Buy, but I also got superior customer service with OOMA. Highly recommend purchasing from BB and then connecting with OOMA.

Had the premium package but now we use our cell phones, and you can forward cell phone voicemails unlike Ooma ones. Horrible customer service. You have to call to cancel, at which point they repeatedly ask you if you want a different plan or their security package - basically the Spanish Inquisition. If you make it through that first rep, knowing that you really want to cancel your subscription, you are transferred to a cancellation Service rep, who asks you the same questions. It is consumer harassment, just like my experiencing cancelling my SiriusXM subscription. Once I finally cancelled, it was effective immediately and the rep didn’t tell me that - i thought it would be effective at the time of subscription renewal. Horrible communication and not a transparent process. An awful experience. Will never buy a product or subscription from this company. Buyer beware.

Easy to install and worked well so far. Be aware a free trial of the "Premiere" version is automatically added. Uou must cancel it if you don't want to pay extra monthly fee.

Came slightly late, but that was indicated (and due to weather)

Good VoIP product, very clear voice and reliable.

Awesome service, awesome price. I’ve had Ooma service since 2020 and I’ve never been disappointed. Will definitely continue to use.

Very good product. I Have used it for many years. Had a problem with my internet so ordered a new one.

I have had my OOma box for 6 years.....works great... basic service with answer machine ....pay a little upfront for box...only $5. per month for landline.Smooth Phone number porting--that was years ago!!

Works great. Easy to set up. Clear calls and voicemail.

After the initial cost (the box) my monthly bill is under 4 bucks. Setup and use are easy. I have a fax machine also and I have no issues using it for that purpose.

I love this device! It works anywhere there is an Internet connection. It has cut my spam calls in half.

No issues with it. Wasn't too difficult to set up.

I have had 3 Ooma lines in the past couple of years. They have worked hard to earn a 1 star rating. There is bad voice quality with a lot of skipping, and it does not work for fax unless you have all day to try over and over. They will not let you discontinue service without talking to someone in customer service, and good luck getting someone in a timely fashion. After you have become frustrated with the poor performance of the Ooma system, you will be welcomed to more frustration in the disconnection process that is designed to be as difficult as possible. I would not recommend this phone service to anyone.

Great product; received quickly. Set up and working in less than 30 min.

Set-up seemed simple enough. I was able to dial out, but not receive calls. Customer service told me I had to call my current carrier and make sure certain ports on my router were open and the firewall was set properly. Not very helpful. Then the dial tone seemed to go on and off. This seems to be too complicated and unreliable, and don't want to continue. Disappointing -- especially since I did some research in advance, and asked for recommendations before purchasing in store at Best Buy. I plan on returning the device, and am not looking forward to trying to cancel my service.

I recently purchased this because of the good reviews to replace my Net Talk which has been giving me problems with disconnects. Setup was NOT easy. It will NOT communicate with my Belkin router. I had to install it ahead of the router by connecting it directly to my internet modem and am uneasy about this for security reasons. I was also hoping to use their phone app to get voicemail and call notifications, but the app has such a low rating and bad reviews that I am not going to do that now. Time will tell if this is better then Net Talk but right now I am unimpressed.

I had OOMA for several years and the service is pretty good for the monthly price. But it has several problems. First is a lack of features compared to other VOIP carriers. Secondly, their Telo box is expensive since I had to replace it twice, always just after the warranty expired. So after the third box died, I wised up and took my service to another VOIP carrier whose monthly fee is less, has many more features, and the connection router is 1/8 the cost. Then OOMA continued to charge my credit card for five months after they ported my telephone number to the other carrier. And finally, they refused to refund their overcharge! I cannot recommend them, but there are many VOIP competitors.

Set up was easy. I have both the Ooma phone set and a Panasonic set working and attaching both turned out to be a non event. Calls are clear and voice delay is there but not that you would consider it troublesome. My one problem is calling long distance. My family lives in Tennessee and I live in Tampa, Florida. When I dial their area code and 7 digit number, Ooma truncates the number down to the area code and 4 of the 7 digits and connects with a local telephone number in Tampa. I talked to an Ooma tech rep and he suggested that I place a "1" first, then the full number. I tried that as well without success. This is pretty frustrating. I've been able to make other long distance calls to other area codes without any problems.

We tried Ooma, and the service didn't work well in our situation. That happens, not a big problem. We pre-paid, but i did not ask for a refund. 2 years later I get a call that they are sending me to collection because my account is overdue. I called in and they were unhelpful. Rather than canceling my account that hadn't been used in years, they said I had to pay before they could close the account. Rather then treating me well and having a positive review from me, they chased after a fairly small amount and now will get honest and poor reviews. This is not a company that wants to take care of customers