Customer Ratings & Reviews

I was looking into changing our phone line from a local carrier to Ooma. The reviews looked promising and Best Buy was offering an incentive to purchase from them, so I went into the store to buy this item. Two units were left and one seemed previously opened so I opted for the other box. Upon returning home and opening my purchased unit, I realized that someone had previously purchased this device and replaced it with an Ooma Air. I was unable to register the device because it had previously had been activated. I would NOT recommend purchasing this from Best Buy and purchase directly from the manufacturer. Unfortunate experience, but Best Buy did refund me with minimal questions asked. Hope this helps others.

Good product. Easy to set up and good customer support from Ooma

works incredibly, i wish i had discovered sooner. works overseas as well!!

Product works as advertised except caller ID - any inbound calls from wireless callers do not show the correct caller name. Instead, will show a name of a town and state. Multiple calls to their tech support could not solve the issue beyond adding the caller as a contact. Ooma claims they have no control over the inbound caller ID information they get passed, but we never had this issue with Comcast VOIP service. With all the junk / spam callers, this is a pain in the you know what. I would look at other services if you care about Caller ID.

Great home phone device to have as long as you have wi-fi or a modem with a Ethernet hook up

Bought a MagicJack and it had horrible call quality, it disconnected call all of the time. Incoming calls went to voicemail. Complete junk for me. I installed the Ooma and it was up and running on my network in less than 30 minutes. Crystal clear calls and works with my alarm system

It is new so it is too early to say at this point.

Seems to work good after first month. Wasn't quite ready to go without a home phone, so this was a good mid way answer.

Easy setup, good custormer service. Ported exsisting number to ooma was fast, only took 5 days.

I love ooma, no problem and no issues i have it like 4 weeks ago.. best thing is lower price monthys

Time to cut the cable with Comcast. Ooma makes it easy to end costly phone service from Comcast. Sorry I waited so long to switch.

The Ooma is a great investment to save on landline phone service.

Bought 3 of the ooma telo and all are working perfectly-- saving $ every month now

Easy install. Eliminated my phone bill. Bought the fax adaptor as well.

It's a simple set up and if you run into problems, someone is always available.

Great Customer Service! Clear Calls! Best Price!!!

Our original Telo, several years old, failed and this purchase was a replacement. Works fine.

On time delivery. Keep me posted With tracking information.

Beware the service fees which ooma charges regardless of what you need. Call forwarding extra !

My main gripe is nothing is as promised. I was supposed to get a 40% discount. Then I was supposed to get a 20% discount I didn't get any discount. The first year was supposed to be covered in the purchaseS price. It wasn't. It took me about a month to get someone to install it for me. The Best Buy refund was only good for 18 days.