Customer Ratings & Reviews

Has slight humming noise yet, Did get quick response with another telo. Remains to be seen if this fixed it, but other than that the sound is very clear. Still waiting for phone number to be ported. It suppose to happen the !8th of February.

Overall excellent. Hooked up with no problems & ported phone over which took a few weeks to complete. No significant issues. Still attempting to get incoming faxes to automatically receive. Outgoing faxes not an issue. Very pleased overall.

This product works in minutes; the 60 day trial shows off some of the company's nice features, however the number porting process takes a long time, and if you decide not to port a number to this service and take an existing number, in Illinois at least, there are very few numbers available. The multi ring feature is very nice, because someone can call your Ooam number and it will simultaneously ring to a cell phone (this will allow one to keep his/her cell phone number private, while still being able to answer the phone on the cell phone) overall this is a money saving product that I'd definately recommend

Would definitely recommend this as a cheap phone alternative. Works great!

Tried to connect with my Apple Airport Extreme; tried every possible installation option, per instructions; was on the phone with OOMA customer service, who offered advice and seemed competent. Depending on how it was configured, I either got great phone reception or great internet connections, but I could not get both at once -- obviously a major problem. It's possible that some manipulation of the Airport Extreme or OOMA preferences or settings might have solved this problem -- however, there was nothing in the instructions or customer service advice that pointed to a solution: this, in itself, seems to me to be a rather substantial problem. With great regret, I de-activated the OOMA service (you must activate the service with your credit card to begin the installation process) and returned the unit to Best Buy. I had no problems with de-activation or with returning the product. I give the product 3 stars (rather than just 1) since I suspect that the box works fine in other contexts, and I don't want to discourage potential customers from trying it out.

Ooma works like a dream! Better than Vonage because you don't have to pay a monthly rate, and better than the magic jack because it is not computer dependent. I have personally never had a problem with the quality of my phone service, or with service outages with Ooma. Very easy to follow instructions for connecting it and getting it to work. I have had it for over a year, and my whole family loves it!

I've been using this product for a couple years now and I couldn't be happier! I went from paying the phone company over $40 a month for basic phone service to just under $4! Well worth the initial upfront cost of this device. The only drawback is that this is a VoIP phone so if you don't have a strong internet signal or bandwidth (calls can be spotty when several devices in our home are connected to the router) you can lose the signal.

Have not had a lick of trouble with this product & the saving on the phone line is great!

I had an annual $377 (about $31 per month) bill coming due from another major competitor. Instead, I purchased the "Ooma" and am now paying $3.73 per month for their basic service. (All you really need) You can opt for an addition $9.99 per month for premium services which would still be over $20 less that their other major competitor. So far it has performed as advertised.

One time purchase price, no monthly fees. I had the Time Warner internet phone package which was costing almost $40 month, I will pay back the investment in 5 months. Then the savings begin. The machine has worked flawlessly. I highly recommend it.

Took me a week to properly configure the Telo. Out of the box Ooma recommends to place Telo between cable modem and home router. This configuration caused voice quality issues. Called Ooma and they recommended to place Telo after the home router. Once this was done the Telo was blocking internet to my desktop computer during a phoane call. Once again called Ooma and they recommeded a hard reset of the Telo which once completed finally fixed all issues and its been working like a charm since. My recommendation is to skip the recommended configuration and place Telo down stream of your home router.

This device works very well on DSL without any problems. However, it does not work very well with a WiMax Home setup.

We are a family of four and have been using the Ooma Telo since Nov. 2009. The voice quality is excellent and the device and service has been stellar. Very reliable little box. I highly recommend the Ooma Telo. Note: as with any VoIP solution you must have a good and reliable broadband connection. If you do, get this!

Consumer Reports was right. This system has worked reliably for nearly a year without any problems.

Working from home on a DSL line, Ooma just doesn't cut it. After 9 months with Ooma I'm going back to a phone line regrettably. This is primarily because I work from home and I'm on the phone about 4-5 hours a day. During conference calls I am regularly dropped by the Ooma service. The call drops and you get dial tone. There is no rhyme or reason to drops. It just happens and it's always at the most in opportune times. This may is probably a quality of service issue with my internet provider (Qwest) but I have a 7Mb DSL service, and I can't get cable internet in my neighborhood, so I have no choice but to use DSL. I've tried tweaking the QOS settings on the router, but nothing seems to help. So, if you just want to use it for regular home telephone calls, residential stuff, just a few minutes a day, it will probably work fine. But for heavy duty use, at least on Qwest DSL, I wouldn't recommend it. Oh, and the telo handset is junk, don't waste your money. Worst handset I've ever used. I love the web interface to the service, and being able to block specific callers, and put them on a block list. Customer service is in the Philippines and though they try hard, almost every question that I had went to an Engineer in Palo Alto, and it took days to get a response, if I got a response at all. If you have any firewall issues, don't plan on getting any useful help from customer service. If you have cable internet and non-business requirements, Ooma will probably work for you. Good luck.

This is a great deal for those who do not want to lose their home phone number that they have had for a long time, and have so many things tied to it like me. We highly recommend this product.

Do yourself a favor and read all the reviews of this product and understand no matter what everyone else writes you are NOT them. The experience with this phone, when the phone works, will be what they say it is. When it does not work you will hear REPEATEDLY, "third party". Ooma will take no responsibility since it is your Third Party Internet provider. The Internet Provider will not take any responsibility since it is a Third Party Ooma phone. If you Internet provider is a phone company, again it is not their responsibility as the Ooma phone is not provided by them. The Ooma phone would not take calls from my Verizon cellphone. There was a recording that the Ooma phone number given to me was not in service. Understand the Ooma phone worked from all other land lines and cell phones but not mine. My cellphone is six years old and has made tens of thousands of calls and has never had this happen. Calls to Ooma Customer Service produced no results along with Verizon and my ISP. This is not a device that you can depend on. Dropped calls, echoing, low volume, noisy connections, and on and on. Yes it works but not where reliability is important. NEVER for a business. Never where call connection and quality is an issue. Call grandma, your kids, grandchildren, aunt Marge and the like. You may love it. You can always call back. Don't call for a job interview or pay bills and the like. The connection may not be clear and what you say may not what someone hears. Its July 2011 and this product needs more support and Ooma to be the ISP and learn to listen to customers and take an integrated approach to problem solving.

The Ooma Telo is no longer a free phone service like the old Ooma. They have implemented a $12/year fee for new users. You can no longer get rid of phone bills after you pay $250 for the hardware. The description says you get Caller ID. While technically true the Caller ID is only numbers. To get Caller ID Names you must pay for the $120/year premier service. This is one of the features Ooma gives to old customers but makes new customers pay extra. Unless you are Rain Man what good are caller ID numbers without the names? Ooma gives old customers voicemail. You must pay $50/year for voicemail or $120/year for premier service to get this feature with the Telo. This makes even less sense as the Telo has handsets to replace your current phone system. With no voicemail you can hardly replace your home phones with the Telo unless you pay $120/year on top of $250 for the hub and $50/each for handset. The Telo handsets are advertised on the Ooma website as HD voice quality, twice the quality as your current home phone. What they don't tell you is the HD voice is only between other Telo handsets. Otherwise its just regular quality. Ooma gives its other product customers free live phone support. Telo owners must pay $20 an incident or $40/year to speak to someone at Ooma. Anyone replacing their phone service with VoIP shouldn't rely on forums to wait for answers to their questions. Who knows how long you could be without phone service until some other customer answers your questions. If you buy phone support be ready to speak with someone in India that reads from a script. Ooma has recently outsourced their support to cut operating costs. The support is horrible. Good VoIPs have an included service that forwards phone calls to another number when your Internet connection is down. Ooma only offers this feature to premier customers willing to pay $120/year. Telephone or cable phone companies will port your number for free. Be aware you must pay Ooma $40 to port your phone number to their service. Its another fee that isn't disclosed upfront. Ooma has moved so many basic features to their premier plan that it is almost necessary to buy the $120/year premier plan. For $250 you get a dial tone and caller id numbers. Anything else expect to pay more to Ooma. Don't be fooled by the promise of free phone service. Its no longer true with the new Ooma Telo. Be ready to pay to set it up properly with your current number and pay more after the 60 days of trial premier service is shut off.

I am very pleased with this product. Works like a regular phone, with no monthly bills. I would recomend it to everyone.

I really can't answer all questions yet. Just got it connected yesterday. Have already used it. Really like the concept!