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Customer reviews

Rating 4.5 out of 5 stars with 1152 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,152 reviews
  • Rated 5 out of 5 stars

    Geek Squad helps semi-Ludite senior...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad's help installing software & other computer "troubleshooting" & repairs made everything easy for me--as a self-identified non-tech-savvy semi-Ludite senior.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek squad installation of hardware and software u

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, support and backup of all software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped off an old laptop to be wiped because for whatever reason i couldn't get windows to do it itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Annie is good people. I’m just unhappy about your not giving us long time customers the half off anymore for the 24/7 online or phone contact w/your people for trouble shooting. I understand it may have to do w/inflation…or is it due to the letter I sent u 6-30-22 via USPS w/my contact info u already have

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    windows installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job installing Windows on my laptop. Thanks a bunch guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad devise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was treated quickly,courteously,professionally and I received a phone call explaining what they found and the action to take and two days later I pick up my devise

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    They can do anything.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved my user account connectivity issue. Price worked out okay. I am glad it was professional service.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Repaid my desk top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and explained things thoroughly. The service is worth the value

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad fixed my MAC Airbook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed my Apple Mac and it was fast and friendly service.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice people. Fast service. Glad i chose them for repair.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the geek squad members that I dealt with were very helpful and they all knew their stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has actually servIced this computer three other times. Each time Steven always made sure that I was comfortable since I am disabled. Last time when this particular computer crashed running on Windows 8.1 the suggestion was made that if it happened again Windows 10 be installed. When Windows 8.1 crashes again before just installing 10 Steven checked everything else finding a bad hard drive.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    They Helped!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Helped me a lot!! I’m so thankful for there help and will consider them in the future as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad modified my locked laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch people and very customer friendly. To me a one stop solution for all problems

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Knowledgeable, Personable, Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys have saved my father's computer several times now. I am so completely appreciative for all of their help and advice.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable was fast at fixing the issue and didn’t have to wait long to get computer fixed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job with my computer/phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with the service that I have received from the Geek Squad. They were very helpful and knowledgeable during all of my interactions with them.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my apple had to install a couple of programs which they did really fast! They offer an excellent service!

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Excellent service, very knowledgeable.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and friendly staff. They explained everything as they went through the process.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing speed super fast and well worth the money!!

    I would recommend this to a friend