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Customer reviews

Rating 4.5 out of 5 stars with 1152 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,152 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Awesome Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the nicest group of people, they truly care about their customers and know exactly how to help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent support in replacing a hard drive with a solid state drive. Now I feel safer that my data will be accessible since the mechanical failure potential has been removed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought my daughters Chromebook in for service. It appeared that when she was updating the program malfunctioned and locked her out. So the new update did not load completely and would not allow the old program to function. Thus it was caught without an operating system. The Geek Squad backed up her old files, fixed the new installed update and reloaded all her old files. In addition they recommended a backup stoage, which I purchased. Great job...

    I would recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 4 out of 5 stars

    Incomplete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed operating ok ,but wifi doesn’t work. Job incomplete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the service that geek squad did with my laptop, reinstalled OS system and laptop set up very happy geek squad is extremely knowledgeable and helpful

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleaned out my info on my computer before I gave to my son. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy is called family store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Realistic and very crystal clear the tv, i recommend all of you to buy any appliances because this is the only one store that really trusted!

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will purchase again! Helpful when I don’t know how to use computer by phone or in store!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad people are so nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop got a Windows crashed, brought it in and Geek Squad fixed it within 24hrs. Had to pay quite a substantial amount, but still, their service is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my Apple laptop for repairs. Geek Squad had it ready in 2 days and they had excellent customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love 'em!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Geek Squad. Takes a big load off a non-techie's mind!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Laptop tune up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a new hard drive and the Geek Squad from Best Buy had it completed in the matter of minutes!!!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New computer needed motherboard within weeks. Did a great job getting ut done quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents are awesome. Theyre super helpful and very knowledgeable. I can amways count on them to fix my electronics or diagnose whatever is wrong with my computer

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Quick and laptop is working again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quick service and my laptop is working great!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad Awesome!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a failing HD and The Squad was able to save all data and transfer to a new HD.. Great Service..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swuuuaaad!! Save the day like always!! Thank you. They killed it

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service from Best Buy geek squad . They really helped me out .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My computer runs great with the new hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard drive was installed by the Geek Squad into my Windows 7 computer that crashed. It runs great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My computer is working like I wanted it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My two month old computer ran out of space on the hard drive. When I started researching I found only a small amount was allocated for C drive and D drive had a lot of room. Unfortunately, they did not talk to each other. The technician removed the partition so that I had my 2 TB computer back as I wanted but I had him install another hard drive as well. I am now very happy with my computer.

    I would recommend this to a friend