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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1144 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,144 reviews
  • Rated 5 out of 5 stars

    Operator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a couple days - the employees were great and very helpful. Transfered all important documents from a hard drive from a previous computor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My computer runs great with the new hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard drive was installed by the Geek Squad into my Windows 7 computer that crashed. It runs great!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    LAPTOP REPAIRS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAVE BEEN TAKING MY ELECTRONICS TO THE GEEKS (AT TWO DIFFERENT LOCATIONS) FOR AWHILE. VERY HAPPY

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Reinstalled os

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job fast and friendly technician were professional and did everything they said they were great

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Good advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associate was curtios and very knowledgeable... Explained everything so i could comprehend.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad fixed my laptop very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought my laptop in for a new hard drive. Had it back in 2 hours.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fixing Hacked laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new laptop was hacked and was useless..Erasing everything and starting over was my choice. Bought this laptop on December 26 with Windows 11..Unfortunately Windows 11 could not be reinstalled so the Geek Squad gave me Windows 10. So far so good...very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad improved laptop performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent removed a pop-up installed by a hacker (involved resetting an option in the Windows 10 OS) and also updated the Operating system while cleaning out unneeded peripheral files and apps which clearly have speeded up my laptop's on-line performance.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Laptop repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy check in. 24 turnaround. Easy pick up. Very helpful geek. Laptop works like new

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was helped really quick and got my pc up and running within the hour , make an appointment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your customer service is the best! The young girl who waited on me was perfect. She was knowledgeable, personal and patient. I feel bad I didn’t give this review sooner because of her. I can’t remember her name but I’m sure you can look her up servicing me with my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    excellent solid state external hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Solid state external hard drive is fast as lightning and NO moving parts!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent replaced my grandsons hard drive and was very efficient

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great job setting up my new computer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a wonderful job installing the software on my new computer!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    I got hacked and they fixed the damage

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and efficent and helped to restore my PC to working condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dave2112

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a grate service and value for your PC and other products I've had grate service experience with Geek Squad In store and online

    I would recommend this to a friend
  • Pros mentioned:
    Data recovery

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop hard drive had crashed and the geeks fixed it in a flash. They saved my information and my computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad? More like Greek Gods.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad in Bloomington is always amazing. They’re honest about what needs to be done, and will help you make the best financial and technological decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new brand dell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again thanks to geek squad for bringing back my dell lap top to a new brand machine well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The PC was not showing the true Graphic Card Memor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a bit of a search, and a bit of anxiety on my end, the NVidia GeForce GTX 1070 finally revealed it's full memory content. Not thanks to the operating system's System Information app... After a few tweaks, the GSquad came back with not a fix, since SysInfo is an OS utility but an explanation. While that utility doesn't report it, All programs that use the graphics card memory do use it well. Problem solved.

    I would recommend this to a friend