Customer Ratings & Reviews

Te Dell computer is fast and can easily handle Lightroom and Photoshop open at the same time.

Geek Squad reinstalled my operating system for my Mac in a timely manner. I was completely satisfied with the service provided.

The team was very polite, helpful and concerned with making sure my items were returned in the best optimized staus. I enjoy each best buy experience.

Tech was professional, courteous and upfront with the cost of the repairs. The entire Best Buy geek squad experience was excellent!

Geek squad was great but communication left a lot to be desired. Work was done well before promised time (in only four hours). Knowledge of problem was great. However, I did not see the same technician. When the computer was picked up and when it was dropped off. The service was the installing of an operating system that was accidentally deleted. When the computer was picked up, the screen displayed a message that said “enter password”. A call was made to find out what the password was and after an hour on hold, was told that it couldn’t be disclosed over the phone. This required a 90 mile round trip visit to Best Buy. I live in GRANBURY & the Best Buy is in Fort Worth. When I got there, I was told the Password was “password”. I called home and had my granddaughter enter “password” & it didn’t work. The technician then said not to enter anything and just hit the enter key. It worked. This could have been avoided if that had been told when the computer was picked up.

they told me could take several days received a call within 5-6 hrs and was completed thanks

I am glad I made the purchase and the GeekSquad staff has been very helpful.

Very professional! I definitely recommend the geek squad for the electronic devices and for more benefits!

The gentleman that reviewed and supplied my hardware was an honest individual. I know little about CPU’s, so he explained everything from a to z even recommended an inexpensive hard drive. Thanks

Got most of my data back. Very happy we use you again and again.

Cleaned up the computer so it was operable again. Did a very good job and was quick same day service

I was informed I needed an appointment and when I arrived the Service was very pleasant and courteous as well as informative. I was informed of the cost and of what was going to be done and about when it would be ready and that I would be called and/or texted - emailed when ready for pick up - then when I picked up it was everything I wanted and needed.. ALL DONE and in a friendly manner and a fair price...

They are good and kind and they install my os quick and working good

Completed all necessary software requirements and loaded Windows 11.

My agent was excellent in every area of service. She showed a significant level of knowledge in her field. She was highly attentive to my care. Excellent customer service.

My computer was hacked they were able to unlock and recover my data.

Geek squad save my computer tablet combo they were able to clean it re-install drivers and make it run like new

they were able to open my computer, so I'm satisfied. However, the standing and waiting in line to get someone to acknowledge your presence was way too long. Yes, they were busy, but not to acknowledge you when you have an appt was rude. AND my assigned geek got up and left during the giveback and didn't return. I had to grab another geek to finished up. found out later, he got sick. but I wasn't happy at all.

Always use Geek Squad for any PC needs. I would highly recommend.

The agent was very friendly and knowledgeable. He helped me reinstall my whole operating system and helped me with my password options.