Customer Ratings & Reviews

Usually great this time.They didn't bother to notify me when my computer was done very unusual usually on top of everything

I had purchased a new Samsung tablet and was having difficulty getting it set up. The agent helped me and showed me what I needed to do in just minutes. Thank you.

My computer was hacked they were able to unlock and recover my data.

they were able to open my computer, so I'm satisfied. However, the standing and waiting in line to get someone to acknowledge your presence was way too long. Yes, they were busy, but not to acknowledge you when you have an appt was rude. AND my assigned geek got up and left during the giveback and didn't return. I had to grab another geek to finished up. found out later, he got sick. but I wasn't happy at all.

Always use Geek Squad for any PC needs. I would highly recommend.

The new SSD is very Fast!!!!! They installed it correctly!!!!!!

The team was very polite, helpful and concerned with making sure my items were returned in the best optimized staus. I enjoy each best buy experience.

The gentleman that reviewed and supplied my hardware was an honest individual. I know little about CPU’s, so he explained everything from a to z even recommended an inexpensive hard drive. Thanks

Geek Squad reinstalled my operating system for my Mac in a timely manner. I was completely satisfied with the service provided.

my pc windows 10 yielded blue screen of death. I went to best buy where I purchase this pc and lined up at geek squad. after 20 minutes of standing I was ask if I made an appointment. I said " I didn't know that it is needed". since no one is behind me in line, I was accommodated . the pc was booted and after several key strokes, the pc started reloading the operating system automatically. I was charge $99.00

They upgraded the operating system and said the error for start up was probably due to a problem loading. I would have liked a clearer explanation but if they did not know the specific and it was just a generation error code, it’s possible they just didn’t know what specific error occurred in the first place.

Tech was professional, courteous and upfront with the cost of the repairs. The entire Best Buy geek squad experience was excellent!

Actually this worked really well. Service was very efficient. I needed to increase hard drive storage to add new programs and their transfer allowed me to do this. I had expected only the C drive, but they partitioned it, making a D drive as well.

Great service and so quick!!! It only took a day. Will use them again!

Took my sons computer in Monday to get it fixed they were great at explaining the problem and how they could fix it kept me updated through the whole process and when I picked it up explained in detail what they did to fix the issue my sons is back to playing his favorite games thank you guys

My agent was excellent in every area of service. She showed a significant level of knowledge in her field. She was highly attentive to my care. Excellent customer service.

Great service and friendly staff. Would definitely recommend.

Now I have greater speed and safety. It is a pleasure, not a pain, to use.

The Geek Squad did work as expected. The PC was ready the next day. One bit of advice....make your appointment online in advance. Save a trip to Best Buy to make the appointment since the Geek Squad does not accept work without an appointment.

Always the best service with the Geeks. They are so great to work with!