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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1144 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,144 reviews
  • Rated 5 out of 5 stars

    Crash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had corrupted c drive. All info placed on a different hard drive, new c drive placed.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and service from Best buy. Fast turn around time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eventually got it done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works. That's the important thing. Most of the people were at least polite. Sarah in particular seemed to know what she was doing while everyone else was believing the erroneous BB computer entry instead of me or the device in front of them.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    You guys are great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absoultly helped me On at least a dozen issues.Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loves me a Geek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Geeks! They are always on point. They listen and dumb it down for us normal folks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They help me updated my gaming laptop and I’m in love… if you need anything done they got you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service at the Duarte location. Team was very helpful and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing HDMI to 75” LG NANO CELL TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to the GEEK SQUAD. The technicians were very professional and thorough about what they were performing. They were very courteous and quick in performing installation. Thank you BB, Thank you to the Technicians.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Hero’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a tech challenged Grandma this is the best service. When your grands go off to college and you need help……. The Squad is there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blue Screen Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed my blue screen laptop in two days! I was very happy with the service and friendly associates

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    helpful and polite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the gentlemen were polite, courteous and helpful. did wish the service I had was cheaper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hacked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service in a desperate time of need! Recomend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service saved us again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son ended up with a really nasty virus on his laptop and it only happened once before when he was able to get rid of it himself. This time we had to resort to the Geek Squad and they were courteous, knowledgeable and quick. We got the computer back within the same day and my son was back in business within no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a wonderful job. Did what needed to be done and on time. People were friendly and I did not feel rushed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Curtis

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the work that was performed and technician was very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer just stopped -Couldn’t turn it on or off. My geek squad membership really paid off- Turns out that the computer got stuck obviously during a security scan and it just got hung up. Best Buy geek squad fixed it in a day and they were really terrific – saving everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was verry helpful, knowledgeable, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad provides the best services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has not let me down when it comes to the care and problem solutions for my desktop/pc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my computer screen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The specialist was amazing. He was very patient and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my laptop in a very timely about of time an did a great job

    I would recommend this to a friend