Customer Ratings & Reviews

Great programs to have for when you need new install at home after a tv or tech home purchase.

Having professionals help me get set up helped take the sting off the price. I feel confident in using this, thank you!

My computer just stopped -Couldn’t turn it on or off. My geek squad membership really paid off- Turns out that the computer got stuck obviously during a security scan and it just got hung up. Best Buy geek squad fixed it in a day and they were really terrific – saving everything

Worth every dine. Everything worked perfectly. THANKS!

Thank you for figuring out the things that I didn't have the know how to do!!

Service was done prompt and software has been working with do problems. Very satisfied. Highly recommended!!

I have nothing to complain about. They did what they were supposed to do and im happy.

We had 2 Windows 7 computers converted into Windows 10 with the Geek Squad 1 year service contract. Very professional and friendly people to deal with in the Geek Squad and even gave us a quick, but extremely helpful class in Windows 10. Both work perfectly. Highly recommended.

The agents was able to help me with the problem of my laptop and was resolve

Geek agent diagnosed the problem and wrote up the work needed. Set a 3 day window for repair to be completed. Would receive email updates stating the progress of repair and in 3 days retrived desktop with new windows os installed along with all other software.

My computer problem was taken care of quickly. Got my computer the next day.

So incredibly helpful, patient and knowledgeable. I am so thankful to have my computer back!

The "squad" cleaned and eliminated any potential problems so that I could reload and proceed with confidence of operating without fear of viruses, etc,

Awesome service, fast kine, quick and easy, thx Gil

Geek Squad cleared out my computer for me, but my email was unable to be set up directly for some unknown reason. They tried to help, but it ended up that I now have to go through chrome and can’t just click the mail icon on my desktop.

The service was not performed properly. Drivers were not reinstalled. I have had nothing but problems with my computer since I had this service performed on my computer. It freezes, crashes, the speakers do not work, and won’t run the software I need for school properly. Worst part is, I am in school and the problems with my computer have been an issue and slowed me down considerably completing my tasks. Even after 7 times on the phone with tech support, the problems still persist. And no one at the store seems to know what to do to fix the problem. Dont waste your money or time with Geek Squad. Not worth it. Now I have a computer that barely works, when it NEVER had one issue in the two years I had it before Best Buy Geek Squad got their hands on it. And, I PAID $179.00 for a year of the best service they have to offer. Should have saved that money for the new computer I need to but now.

My laptop was updated to Windows 11; He then went over things with me when I came to pick up and made adjustments to computer.

I wanted to thank Biji and Mauricio for a great job! They are very professional and nice. They not only fixed my computer but also taught me so many tips on how to use my computer and apps. Thank you.

Locked myself out of computer and geek squad was able to restart my computer with no pin.

Perfect and always on time taking care of my needs with perfection, loyalty, and professionalism,