Customer Ratings & Reviews

Daughters laptop became unusable after a software update. Brought the unit in to the Geek Squad. In about a week the unit was backed up and repaired to her satisfaction. Price was reasonable. Would use the Geek Squad in a heartbeat. Very happy.

I've used Geek Squad for a number of yrs. I'm very pleased with their service.

the service was exceptional I could never have gotten through all my needs without their help and expertise

It was great services provider. And professional communications

Always wonderful Geek Squad service. This is also the best investment I have ever made

Staff troubleshot software issue - resolved the issue quickly.

the reinstall of the operating system was done as promised, actually even quicker response time than I anticipated. Everything is working a-ok on my laptop now. Great job geek squad.

Provide good service for my computer. It doesnt overheat anymore so thats cool. Shout to garret and terrence

Excellent job on helping me with my Laptop issues. Recommend to bring for repairs

They installed Windows 10 to my SSD and formatted a 3Tb hard drive. I was satisfied but had to come back because they didn't adjust the boot sequence to take into account the new hard drive the first time I was there.

I had a problem with my computer that two computer techs could not fix. The last one recommended Geek Squad, saying they were the best in the area. I had to leave it several days, but they diagnosed the problem and solved it--to my intense relief.

My laptop hard drive died while I was on travel. Ugh!! The Geek Squad saved the day, installing a new drive and reloading the Windows 10 OS. I've been using it for about two months now without a single issue.

Awesome repair service got my computer up and running in time for school

The Geek Squad staff were very helpful and friendly, but it took twice as long as expected to fix my computer--I guess because the issue was more complex than first thought. I wish Best Buy had a cheaper data recovery option.

Fixed my laptop in a timely manner, working great so far!

A job I should have been able to do myself, but they found the problem that kept me from doing so. Nice folks, very helpful.

solved our problems by service in store. We look forward to continued service remotely.

I was very happy to get my old computer back in running condition and upgraded with Windows 10. However, I was never informed (or perhaps didn't understand) that I needed a "product code" to activate Windows. Thus, I kept getting a note on bottom left of screen on need to activate Windows. Also, whereas previously my PC had MS Office, it seems I now need to purchase additional software to operate Excel Spreadsheet, etc. So in this regard, I am not pleased.

Everything went smoothly and my new computer is running smoothly

fine job you couldnt help later crash computer problems are sometimes complicated and take time to track down if even possible