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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1144 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,144 reviews
  • Rated 5 out of 5 stars

    Fixed my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous, professional explain the repair process love the work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having some problems with my laptop so I took it in. They figured out the problem fairly quickly, clearly explained my options, and got it fixed within a matter of days! They even got everything updated for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    M granddaughter was able to install software quickly and easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer cleaning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent's found 42 viruses in my computer and wiped it out thank you guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot say enough good things about Best Buy's Geek Squad. Every time I have had to use the squad, or even ask questions, they go above and beyond. I shop all my computers at Best Buy BECAUSE of the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my corrupted Windows!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for getting my gaming pc good as new, quick turnaround and very informative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer error

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    software problem system frozen. Geek squad fixed Excellent job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I broke, They fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I crashed my laptop trying to install a new version of Windows and accidentally erased my boot options. They were able to install the new software and make it work almost better than new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks fixed my laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks did an outstanding job. Bravissimo Geekeronies!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best deal in homeowner tech services

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the annual fee, it’s the best bang for your buck. The have always been able to help us out whenever there is a problem. Plus getting an occasional ‘tune-up’ is well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming Pc fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quick & convenient fix for pc. Ready in less than 24hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They solved a problem in my laptop Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent gave me an alternative for my problem saving me money and time I am very grateful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Restored My PC without Issue

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My PC crashed as a result of a power surge. I thought it was done for. Geek Squad was able to bring it back up and reinstall the operating system. Saved me a couple thousand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crash and not burn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job getting everything back up and running Not quite foolproof but at least I could use my computer and start adding all the apps back on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my son's laptop in a flash after reactivating the coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS OS HOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very patient, and kind, and knew her stuff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed new hard drive in my lap top.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technicians I met were very pleasant young men. Rudy, Justin and Josiah.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop Tune-Up by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After Best Buy's Geek Squad replaced my hard drive they installed windows 10 onto the new drive. It took less than 1/2 a day to get this completed. The cost of the service was fair. I would use them again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed new HD and reinstalled OS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a new drive installed in my laptop with the OS installed by Geek Squad. Everything was done correctly as requested. The paperwork when requesting the service took longer than I wanted, but everything else was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Going faster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs cleaned my laptop and installed new hard drive. Working very well!

    I would recommend this to a friend