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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1144 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,144 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my computer upgraded very quickly. We were limited in how much time we had and they were able to have us on our way. Very smooth and easy transaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad install new software to an older PC and they did what was required as well as did a minor tune up at no additional charge. They also completed the work much sooner than promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    walked in and presented Geek Squad with a laptop problem the service representative was very cordial, knowledgeable, and accommodating received an email when work was completed & easy to pick up laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was spectacular done the same day I was so impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SSD made my Pc run faster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative is easy to work with, very professional and he took care of my PC really good. He diagnosed it very well, looked at all the possible failures and gave the best remedy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped with my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He had it loaded in less than 5 minutes. Very friendly and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Malfunctioning Hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My hard drive just gave out. The agent was able to show what the problem was and get a very good laptop up and running again with a new hard drive and operating system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job mounting my tv and connecting all the devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saving an old computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to have the data removed from an old computer and 'pay it forward' to my daughter. Nice to receive a free Mac! Wish I had known about this so my other old computers could have been reused.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I go they are very patient, knowledgeable, and pleasant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a great job of fixing my computer problems. Very happy with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Really Knows Their Business!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technicians are amazing. Their knowledge is something I've come to rely on. Long live Geek Squad!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New SSD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ssd installed with os. All is as expected. GS did a great job for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The staff was knowledgeable and very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very understanding, knowledgeable and courteous. They were good with explanations and were not condescending even though I am not very tech savvy, they were very patient with me and my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Windows update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They updated my outdated laptop to a newer Windows version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never go wrong with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For someone like me who is not involved with computer technology, geek squad is my life saver. Easy access to service, questions, and upgrades. Worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They reinstalled my laptop and works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stuff. They fixed the laptop and it is now working

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good at what they do and very helpful I had a good experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They turned my computer around for the best it’s a older model but after they finished servicing it .. She runs like a beauty

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Problems half solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were nice. But the problems on my computer were not all solved. I am calling them again for an appointment to correct the ones that they missed

    I would recommend this to a friend