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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1144 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,144 reviews
  • Cons mentioned:
    Warranty

    Rated 3 out of 5 stars

    Pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy it works but I don't get the pont of a warranty if you have to pay for something thats bound to break.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TeeGirl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to schedule appointment with the Geek Squad. The service was prompt, professional, and issue was resolved to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squadd updated my Windows 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The6 know what they are doing. My lap top works very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed new hard drive on my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "Squad" installed a new hard drive on my computer and reloaded Windows program. They were very friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Good work with repairs. Recommend it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad renewed my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad renewed my system, okay service not very welcoming or good customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very nice and I liked it Thanks so so much awwwn

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped set up my Webcam.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very professionally attended to by the agent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LTC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    reinstalled a faulty update and cleaned up some trash. excellent work!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy always comes through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in and out no problem was really a smooth process

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    computer upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the upgraded operating system installed works just fine in my computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got the laptop running again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my daughter's laptop in as it was having serious problem. Tried my best to fix it myself but was unable to find the issue. Geek Squad got it running again and returned it to me when they said they would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick as within few hours!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fixed my unmounted ssd within 3 hours and very friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced SS drive and installed windows 11 on laptop same day service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's my personal IT department

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks do a great job, courteous and thorough and always explain well what they are doing and what transpired. Well worth the investment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD always gets it right the first time.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Through good advice from Greg in BB's Computer Department, GEEK SQUAD updated my 17" computer for about $250, so I didn't have to spend $1,250 for a new one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and use. It helps my computer to run very well and help arrange all things in order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got my computer running again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was able to fix my computer which was repeatedly getting a blue screen and not functioning after that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice and quikly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent were here and mounted my tv and system nicely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Operating software works great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I would have liked yo have windows 10 installed, they installed windows 7 per the origins, computer specs. It still works great with the new hard drive.

    I would recommend this to a friend