Customer Ratings & Reviews

geek squad work on and fixed pc problem in only one day

I have subscribed to Geek Squad remote support for many years. Over these years they have never let me down and I have more than gotten my money's worth.

Great help in re-installing software, after software update locked up system.

I took my pc in the evening and got it back the next day in the afternoon with a new hardrive and windows 10

The Geek Squad agents assisted me in installing a WD Blue HDD in my Laptop Computer and installed Windows 10

This comes free for six months when you buy a new computer from Best Buy and you can install it on up to three devices. It's pretty good anti-virus software.

The technician was very knowledgeable, completing the service in a timely fashion.

the agents transferred all my files from my other laptop, that suddenly went black

Great job clearing a virus without losing anything valuable to me!

The agent fixed my one year old Dell's laptop computer, which was not loading properly. The service was quick and efficient

Though they installed the new hard drive. They also cracked the panel on the bottom of my $1300 laptop so the front of it keeps popping off. After paying $200 for the hard drive and install I would have hoped that better care would have been taken when opening up my laptop. Thanks Best Buy.

Technician was very nice. She explained everything.

Excellent & reliable diagnosis of & repair of laptop problem

The agents installed my software on the new computer and transferred my old data from my retiring computer in a timely manner.

I was pleased with the quick turnaround service. The guys patiently looked at the problem and came up with the best solution.

After purchasing Microsoft 365, I received instructions from the Geek squad. They were helpful in providing me information.

Good job, but it would have been even better if the computer BIOS had been set up.

The team did an outstanding job setting up four tvs All work well and look fantastic

Well i dropped off a laptop that wasnt taking an install for windows 7 but when i walked in and didnt call i was met with resistance. I can understand when theres a line but no one was there and there was only one member of geek squad helping people. I had to wait almost 40 minutes in store since i didnt have an appointment and i could have been squeezed in as my dropoff took less than 5 minutes. they did a good job and called me when it was complete but with so much staff they could have taken a dropoff and not let a paying customer wait that long.

Very knowledgeable and curious. I would recommend this service.