Customer Ratings & Reviews

They did their job but at a very minimun. My computer even continue having the same issue after I used their services . It was a waste of money. I love best buy but the geek squad really let me down.

I'm 76 years old and very appreciative of the Geek Squad individuals that helped me and clearly explained how to use the hard drive I purchased. If you need more feedback please contact me.

They persuaded me to buying the warranty/annual coverage for my broken computer only to find out it was not repairable then they never offered me a replacement. I felt like i purchased a warranty without having a computer to cover the item is a waste of my money especially when my pc wasn't repairable they knew that when i brought it in they just got a gain to my loss.

Had issues With my Wi-Fi card and had to do my own DIY on it

My external hard drive was unfortunately messed up in trying to do a data transfer with them. After the transfer was complete I don’t believe they checked their work b/c they would have noticed that they jumbled up and corrupted the files before trying to return it to me. In the end after paying for the membership to get their services, I ended up having to take my external hard drive and laptop to a completely different place to have them fix all the issues. If I had known a different place would have been more competent in solving my problem overall, I would have just gone to them in the first place and saved money.

I am thankful that my computer works but disappointed on how slow my computer is after being fixed. And they were unable to save my hard drive without charging an incredible amount of money. Customer service was pretty good though

Worst service that I’ve ever had for the first time. first off, they overcharged me. Second, they were very rude. specially one especially one of the employees named Justin. soon as I bring out my laptop and told him that I had a battery problem oh, it’s gonna blow up in my face he says and basically refuses to help me so he called a manager, but sat there and basically forgot to call the manager so I had to remind him. management wasn’t that much of a help waste of time. they did a halfway job on my computer. Wasted 400 and something semi dollars. Would not recommend geek squad.

They did their best to fix my problem but i wound up having to fix it myself

One of the techs suggested I open an apple mouse with a screw driver to fix a problem ??? Apple stated, if I had done that, my warranty would have been voided!

I took my laptop in because it was running extremely slow. I got it back the next day. It still has tons of pop ups happening so I’m not sure what I even paid for.

I bought a computer over the phone and paid to have Geek Squad remove stuff from it, add Java and confirm that 4 monitors would work with the system. This computer was purchased for industrial applications. The customer service rep I spent an hour on the phone with, read back the instructions and seemed to understand what I asked for. When my engineering arrived, one the front door had no way of figuring out that he was looking for the Geek Squad. When that was finally sorted out, the representatives at the Geek Squad hadn't done everything that was asked for. One of them argued for about 15 minutes with my engineer that we had brought the computer in and should have had all the documentation with us when we did. We had never touched this computer, it went from their shelf to their Geek Squad. My engineer finally got it sorted it out and we still had to put an hour into it when we got back to the office, which is what we wanted to avoid in the first place. It wouldn't have been so bad if Geek Squad had actually cared and had an attitude of: Let's sort it out and make sure we deliver what we promised. This is one of the reason I don't love big box stores. There is too much of: I showed up therefore I should collect a paycheck, who cares if I get it right. I have owned a business for over 20 years and I don't believe the customer is always right, but I do think you should sit down and use good communication to sort it out and ensure you deliver what is promised.

The geek squad were helpful in fixing my laptop. I was initially told I needed a new hard drive but they fixed the error without replacing the hard drive

They didn’t inform me wrong about how the reset worked. They said if another problem would arise I’d get a refund. When I took my computer home it still wasn’t working and I came back the next day just for someone to come and charge me more money to fix it again. Very disappointed.

Great service--high agent knowledge and expertise made this a great install...They were timely, thorough, complete and committed to doing a great job...

Geek squad are a great team in the Best Buy, they clearly explain what it was going to get done and how much it was going to be.

BB was to fix my PC at home, but couldn't after an hour. Told me to take it to my local BB. They said the OS needed to be reloaded, and saved my data. They sent my PC to the Phoenix Service Center, and said the OS would be loaded in 1-2 weeks. After 3 weeks I tried to get status without any luck. Note you can't call the local BB directly, you have to go through their call service center which is definitely not in America. After over 6 weeks I finally got my PC back, except Agent Brayden at my local BB said all data was lost since they don't keep data for more than 30 days. I had to engage Agent Fausey (who was excellent, BTW) to restore my data which they had saved.

Geek Squad performed the upgrade professionally and I have had no problems with my computer since

Best Buy often doesn't have good customer service in the stores I visit particularly the Geek squad. I would rather go somewhere else to get my computers serviced however this was much more convenient and the job got done. I would love to see efforts made with pricing strategy for geek squad and get the geek squads agents a little more down to hearth, caring and helpfull. However I do purchase a lot of my items from these stores as they usually have a good selection, pricing and rewards program.

I was not sure where to get a new operating system as mine crashed. Geek squad was very helpful and knowledgable about services!

So grateful they got my laptop working again. I would recommend this to someone else although I thought it was a little pricey.