Customer Ratings & Reviews

if you have no other option they can help. keep in mind you will probably dish out a few hundred bucks just to get them to tell you whats wrong with it. also a few hundred more just to fix it.

I was going to wipe out my hard-drive myself however, for the great price they offered I elected to let them do it. It was fast and done right and I have had no problems since. Good job Geek Squad.

Overall my experience with Geek Squad was satisfactory.

Easy to install and begin using. Good picture quality.

Made an appointment for a malware removal from a laptop, that had 2 different soft ware programs that were up to date to prevent this sort of stuff. Still had to wait for 30 minutes past that time to see a geek squad rep. The work that was done was good and got rid of the problem but the wait time was absurd. there were reps that were available to see people, but I guess they were more interested in working in the back. One rep just stood at a check out register for 15 minutes before calling a customer to help, than after dealing with them and their issue, he left never to be seen again. I would recommend to a friend but with reservations!

Thanks to the Geek squad I got it back working....

Had my computer reprogrammed because of a problem. All worked well until I discovered that my c/d, DVD player recorder doesn't work. Rather disappointed to find that out and I don't want to pay another $100 to have that part programmed in.

I'm 76 years old and very appreciative of the Geek Squad individuals that helped me and clearly explained how to use the hard drive I purchased. If you need more feedback please contact me.

They did their job but at a very minimun. My computer even continue having the same issue after I used their services . It was a waste of money. I love best buy but the geek squad really let me down.

To much money for checking a hdd to see if its damaged.

They persuaded me to buying the warranty/annual coverage for my broken computer only to find out it was not repairable then they never offered me a replacement. I felt like i purchased a warranty without having a computer to cover the item is a waste of my money especially when my pc wasn't repairable they knew that when i brought it in they just got a gain to my loss.

I am thankful that my computer works but disappointed on how slow my computer is after being fixed. And they were unable to save my hard drive without charging an incredible amount of money. Customer service was pretty good though

My external hard drive was unfortunately messed up in trying to do a data transfer with them. After the transfer was complete I don’t believe they checked their work b/c they would have noticed that they jumbled up and corrupted the files before trying to return it to me. In the end after paying for the membership to get their services, I ended up having to take my external hard drive and laptop to a completely different place to have them fix all the issues. If I had known a different place would have been more competent in solving my problem overall, I would have just gone to them in the first place and saved money.

One of the techs suggested I open an apple mouse with a screw driver to fix a problem ??? Apple stated, if I had done that, my warranty would have been voided!

Worst service that I’ve ever had for the first time. first off, they overcharged me. Second, they were very rude. specially one especially one of the employees named Justin. soon as I bring out my laptop and told him that I had a battery problem oh, it’s gonna blow up in my face he says and basically refuses to help me so he called a manager, but sat there and basically forgot to call the manager so I had to remind him. management wasn’t that much of a help waste of time. they did a halfway job on my computer. Wasted 400 and something semi dollars. Would not recommend geek squad.

I took my laptop in because it was running extremely slow. I got it back the next day. It still has tons of pop ups happening so I’m not sure what I even paid for.

Had issues With my Wi-Fi card and had to do my own DIY on it

I bought a computer over the phone and paid to have Geek Squad remove stuff from it, add Java and confirm that 4 monitors would work with the system. This computer was purchased for industrial applications. The customer service rep I spent an hour on the phone with, read back the instructions and seemed to understand what I asked for. When my engineering arrived, one the front door had no way of figuring out that he was looking for the Geek Squad. When that was finally sorted out, the representatives at the Geek Squad hadn't done everything that was asked for. One of them argued for about 15 minutes with my engineer that we had brought the computer in and should have had all the documentation with us when we did. We had never touched this computer, it went from their shelf to their Geek Squad. My engineer finally got it sorted it out and we still had to put an hour into it when we got back to the office, which is what we wanted to avoid in the first place. It wouldn't have been so bad if Geek Squad had actually cared and had an attitude of: Let's sort it out and make sure we deliver what we promised. This is one of the reason I don't love big box stores. There is too much of: I showed up therefore I should collect a paycheck, who cares if I get it right. I have owned a business for over 20 years and I don't believe the customer is always right, but I do think you should sit down and use good communication to sort it out and ensure you deliver what is promised.

The geek squad were helpful in fixing my laptop. I was initially told I needed a new hard drive but they fixed the error without replacing the hard drive

Great service--high agent knowledge and expertise made this a great install...They were timely, thorough, complete and committed to doing a great job...