Customer Ratings & Reviews

The agents could not fix my computer but I still had to pay for it.

Subcontractors were sent from local Best Buy.. not as efficient as former Geek Squads

Took a 3 year old HP X360 in to repair a bios issue! Could never fix the issue, in fact used another HP laptop to help them fix the issue! They told me they couldn’t repair it, and thought the mother board was bad. I had them remove the media from the computer into the new one I purchased. Cost me $99.00 to basically download a few photos! Not happy! These guys don’t seem all that Professional to me!

Some thing I asked to be. Put on we’re not.. my review is good

My customer service representative was fantastic! He understood my needs,myt wants and my budget,

Computer restored, but not all photo files survived.

Geek squad saved my life with this service! Completely fixed my pc and fast same day service.

I purchased a windows 10 thumb drive from Best Buy almost 3 wks ago and had installed in the store In Myrtle Beach. I spoke to the techs with what i wanted done and what i wanted saved. I had Webroot installed and my email was from Spectrum. I picked my pc up took it home email is not working right since. Called Geek squad could hardly understand him. He then told me to call the store and hug up on me. The next day and got another person who I had difficulty understanding but she was able to help me somewhat and told me my email was fixed. We hung up and I tried my email and it still doesn't work right. I had to make another call to try and get a tech to come to my house and was told they couldn't come for another 3 to 4wks, I,m very unhappy with the service i,m getting now I had to make another appointment and bring my pc in again. I hope i'm not being charged again to get it fixed again because it wasn't done right the first time.

the service is very good, however very expensive with extra charges

I love the quality and service with this item. I enjoyed the service I recieved too.

The agent replaced my hard drive-in laptop and was uncapable to save and transfer my data. My next-door neighbor was able to recover my files , so much for the Geek squad.

I purchased my computer on Oct. 14, 2022 and had to take it in a second time. Shortly after setting it up I got a blue screen and had to have the OS reloaded. I did not want to have to do all the updated again but was told the new OS should take care of that. It didn't. I picked it up and the tech started to do the updates. Since it was late, I said I would finish at home. Wrong idea. Not all the updates would download. I gave up and tried the next day. All but one updated. I took it back in after paying $99 for them to reload windows only to find out that this a different issue and I would have to pay another $39. I didn't think this was fair.

Never hesitate to approach the Geek Squad for help. They are so knowledgable

Everyone was so nice and I got the computer back running better than ever

Had to bring to a different store because there old manager apparently stole a bunch of their equipment. Would have been nice to know before I dropped the computer off.

I dropped my laptop earlier in the day at work. I took it to Best Buy in Bridgewater late at night. I left my laptop with them over night and I got the call the next day that my hard drive needed to be replaced. I told it was just a temporary fix as I'm planning to buy a new computer. Based on everything I've seen at Best Buy I'll be going there to buy it.

It was ok we received different answers to the same question which almost cost us $90 but glad we got it figured out.

They did an excellent job on my pc works faster now

The Item works appropriately for what I need it for.

Nice job, done on time and a good customer service.