Customer Ratings & Reviews

I purchased my computer on Oct. 14, 2022 and had to take it in a second time. Shortly after setting it up I got a blue screen and had to have the OS reloaded. I did not want to have to do all the updated again but was told the new OS should take care of that. It didn't. I picked it up and the tech started to do the updates. Since it was late, I said I would finish at home. Wrong idea. Not all the updates would download. I gave up and tried the next day. All but one updated. I took it back in after paying $99 for them to reload windows only to find out that this a different issue and I would have to pay another $39. I didn't think this was fair.

Everyone was so nice and I got the computer back running better than ever

Had to bring to a different store because there old manager apparently stole a bunch of their equipment. Would have been nice to know before I dropped the computer off.

I dropped my laptop earlier in the day at work. I took it to Best Buy in Bridgewater late at night. I left my laptop with them over night and I got the call the next day that my hard drive needed to be replaced. I told it was just a temporary fix as I'm planning to buy a new computer. Based on everything I've seen at Best Buy I'll be going there to buy it.

They did an excellent job on my pc works faster now

Nice job, done on time and a good customer service.

I love geek Squad there very helpful and honest...

The Item works appropriately for what I need it for.

Tune up and now my computer is super fast!!!!!!!!!

It was ok we received different answers to the same question which almost cost us $90 but glad we got it figured out.

i thought it would include more than it did. it works but no bargain

My laptop is left with Geek Squad to install Windows 11 (Best Buy Store #205, Irving TX). After I picked it and came home, it seemed they re-installed Windows 10 again which I had on it in the first place. Emailed to Geek Squad Manager (Brandon) at the store to check into this but no reply from him in two days. I expected a reply from BestBuy on this misunderstanding. I spent almost 3200 dollars my money this year at BestBuy. I may need to think about shop somewhere else in future. Misunderstanding happened but expected little cooperation from the Store and Manager with some responses.

Our computer was hacked. The Geek Squad promptly and professionally reset our computer to factory default. They were able to explain the process so that we understood exactly what was happening. A phone call was made to us to notify of completion and available hours for pick up.

This internet security is so extraordinarily good, that I believe that it should be considered the best. Well, at least it's the best internet security that I've used thus far. This product is also very user-friendly. I honestly have enjoyed this experience of using this internet security protection.

My repaired computer has already failed again. I took it back yesterday and was told I would have to pay 199.00 again to have it serviced since I didn’t buy Tech Support when computer was repaired but I wasn’t aware of additional coverage nothing was said or explained to me. It’s been less than a month and the computer is experiencing the same problem. So since it’s been less than a month I feel the work that was done previously should be covered. Very disappointed.

I ordered a system online preconfigured but they didn't install the operating system. It was also behaving strangely so I took it in and the geek squad got it up and running, installed all the drivers and patches. Now it works great. They also turned it around in a day.

I brought my PC (5 years old) in for service when it started booting up slowly and creating temp profiles. agent Eric diagnosed the problem (hard drive failure) and was able to recommend cost saving options to fix the problem. My PC has been running like new since.

What should have been an easy drop off and install, took 3 days longer that expected. The original team to do the install was rude and unprofessional. The Manager stepped in and he did his best for service recovery, but its has made me reconsider any future purchases with Best Buy.

Apple repair refused me because my computer was "vintage," but The Geek Squad replaced the worn out parts, and restored my operating system to what I requested. I was very happy to get my computer back, and so much more affordable than getting a new one!

I got my computer back but it took longer than expected.