Customer Ratings & Reviews

Got my computer back, screen freezes all the time now, takes forever to load now.

Geek Squad did a great job reinstalling the drivers and everything that needed to be put back into Operating System. Thank you Geek Squad!!!

Good experience in fixing & updating laptop. I recommend them if you don't have time or know how to fix your computer.

This one was bought for my 10 year old granddaughter so her mom can get hers back! We all will have one now. She is addictied to it.

terrible service from the tech. she talked to me like I was a piece of crud. Then told me she didn't have to take that from me! What a joke. If it were not for the manager stepping in, I would never walk in your store again!! It is terrible that your company allows the staff to treat customers like that. absolutely shameful

Very good job and it was finished on time. They went over the service that was proformed at the time of pick up.

Geek Squad cleaned and restored my computer after a corruption occurred. Would highly recommend this service.

My computer was cleaned out by the Geek squad. It was not clearly explained that this meant EVERYTHING would be cleared off. They didn't ask if I had back up. Now I have a computer that can do nothing. The lines are so incredibly long that by the time you get to the counter, you just want them to take care of it and they are so rushed, they could care less. In the future, I'm going to Microcenter.

Technicians were very helpful and provided good customer service. Couldn't fix problem but did the best they could.

I had to replace a defective IPOD for running , The generation 3 is small and compact for running.

The geek squad thoroughly explained the process and adjusted the price when they were unable to perform part of the process.

problem analyzed/repair completed before scheduled date/to date equipment working as promised

Not sure I would recommend the install to family and friends.

My laptop was difficult to use and frequently locked up. After the tune up it works great.

My Surface Pro 3 got corrupted probably through one of Microsoft's updates. They got the OS reinstalled.

The task was to install an older print driver on Windows 10 to run my current printer. I was not told this might not work. Instead, with a zip file installed, I was told to just run the zip file and it will work. I would rate the price for the install as fair, but since it did not work, now that money seems like it was thrown away.

Geek Squad spent close to a week on an issue with our new laptop purchased at this store where the system continuously locked up. They were unsuccessful in fixing the problem and had little to no input on why the situation occurred in the first place. Disappointed with experience. I had to scrap the new laptop and replace with another one at a higher cost.

Did a good job working on my alienware m17x. Windows 8 is a nasty one to remove. Mission accomplished!

Computer had frozen up. I had expected it to get repaired with all my programs intact. When I picked it up, I found all of my programs, documents, pictures everything had been removed. The computer was empty except for windows. Very shocked and disappointed. Lucky I had most of the software to reinstall but my documents and pictures are gone forever.

Purchase went smooth, easy and pleasant! Highly recommend Best Buy and their team!