Customer Ratings & Reviews
- SKU:
- 2569303
Customer reviews
Rating 4.5 out of 5 stars with 1144 reviews
(1,144 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Rated 1 out of 5 stars
barley did their job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they barley got my computer working after 3 visits. and they kept finding something new wrong with it with each visit.
No, I would not recommend this to a friendRated 5 out of 5 stars
great efficient service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received service and updates in a timely manner.
I would recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE WORST SERVICE I HAVE EVER HAD. A COMPLETE WASTE OF TIME AND MONEY. I WANT MY MONEY BACK.
No, I would not recommend this to a friendRated 4 out of 5 stars
good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this product is pretty good, I would recommend it to a friend
I would recommend this to a friendRated 5 out of 5 stars
Job well done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did a good job: knowledgeable, fast and friendly.
I would recommend this to a friendRated 4 out of 5 stars
fair price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They gave me the basic info I needed to make a decision.
I would recommend this to a friendRated 4 out of 5 stars
review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very happy with my order and will come back to bestbuy
I would recommend this to a friendRated 2 out of 5 stars
I took my computer in to have Windows 10 installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I took my computer in to have the technician to install Windows 10 because I could not get it to install. The technician said well the easiest way is to do a hard install, little did I realize that meant that everything on my computer would be GONE. My Office package GONE, all of my programs GONE, Now since I am not a computer GEEK this is a big problem for me. My computer fades out in color after about 30 minutes, which I believe is due to everything being removed. I do not think you should every tell people that a hard install is the easiest way. They may not know it means EVERYTHING GONE. The Reason I brought my computer to you all is I am a frequent computer user but not a computer fixer.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi MURRY –
It’s regrettable to hear that you were not fully informed of the repercussions of forcing the update to Windows 10. Properly communicating and ensuring our Clients understand what work will be done on their computers is extremely important, and it definitely sounds like we let you down here. That said I do want to thank you for taking the time to share your experience with us.
Rated 1 out of 5 stars
quality of work poor will not admit mistakes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.took wife laptop in to have new hard drive installed. When it was returned to us the charging port does not work. Said we would have to pay again and they would have to ship it off to be fixed
No, I would not recommend this to a friendRated 3 out of 5 stars
Could have done a better job I think
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are many ways to update an old computer, but I choose BB, because they did some work on my laptop previously. The job was fair, but should have considered doing it myself. Ok job.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents transferred my data and wiped my computer as I asked now my computer doesn’t want to turn on no more after I only used it 3 times after picking it up
No, I would not recommend this to a friendRated 1 out of 5 stars
Computer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not solve my computer issue, but not willing to refund, unbelievable
No, I would not recommend this to a friendRated 1 out of 5 stars
Tried to sell more products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All I needed was a screen replaced. They accessed my computer and altered my window icons and I was not pleased. I was not interested in being sold any other products and now my computer is slower.
No, I would not recommend this to a friendRated 3 out of 5 stars
Good for the most part
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing I don't like is how noticeably they are on there sales. I was give 2 choices and that I would notified before any charges were made. False,they assumed to work and charge then contact me.
I would recommend this to a friendRated 1 out of 5 stars
Geek squad tried to update my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took my computer in for updates, now I can't even sign in. Also missing half of my icons. No choice, I'll give them another try !
No, I would not recommend this to a friendRated 1 out of 5 stars
Windows 10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate Windows 10. Was much happier with 7, but I had a problem with it and its being discontinued. Going to try to have it reinstalled for as long as I can.
No, I would not recommend this to a friendRated 1 out of 5 stars
never again poor service up sell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never again poor service up sell up sell up sell up sell up sell up sell up sell up sell
No, I would not recommend this to a friendRated 1 out of 5 stars
Giving me survey-item repaired but nothing install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Put in my laptop for repair and install of operating software-received e-mail that it was done-called,come and get-away not done
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were told that it would be 39 dollars to install . Then the price became 99 dollar's to install.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor rating, was told it would take 2 days, it is now 2 months and still nothing.
No, I would not recommend this to a friend