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Customer reviews

Rating 4.5 out of 5 stars with 1152 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,152 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great service and timing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to geek squad because my pc was acting up. I could not even get pass the start up. I loved that geek squad gave me options along with honest answer for future purchases. They fixed my pc in a timely fashion and would use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Geek squad staff revived my laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful in finding a solution to my problem. He brought it back to life and helped me identify offers to save money.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Computer Fix/Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service on these guys part. Very well mannered and very quick on the schedule as well props to them.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Software install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bruce and whole Geek Squad did a wonderful job on both of our laptop computers repeatedly, till everything was working perfectly to our satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad replaced my hard drive and it’s running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was so helpful in switching out my hard drive and it save me a ton of money over replacing the computer!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    LAPTOP SOFTWHERE PROBLEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ths team did attend to the problem as soon as possible and by the following day my laptop was working again.Its the best team

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agent fixed my gaming PC when all hope was lost. They did an amazing job and were very polite. They text me when there was issues and when it was completed. I highly recommend them and their team to anyone. I will be using them in the future for any other issues I may have. Thank you Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad updated computers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in Best Buy looking for a laptop for school. I was talking to one of the sales reps. Typically in my experience they are there to sell not to listen. But this one listened and I believe he gave me the best solution ever. A membership to the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Helped Me When I Really Needed It!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a stupid & really hurt my computer. Geek Squad helped me wipe & reinstall the operating system, making my laptop good as new

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Awesome assistance by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very helpful when explaining things needed and since I am a non-techie, I appreciated that I was explained everything in language I could understand. The work was completed ahead of schedule and I was able to begin using my laptop earlier than expected. Thanks Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very prompt service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always had good experiences working with the Geek Squad. Have always been very accommodating.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Great Help Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always available to help me and figure out things and not make me feel like I’m dumb or stupid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK Squad fixed my computer problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who worked with me was knowledgable, Friendly, and overall great.

    I would recommend this to a friend
  • Cons mentioned:
    Warranty

    Rated 5 out of 5 stars

    Windows

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was mad about having to buy it the computer was 2 months old and was corrupted from a hp update from hp but I was told there is no warranty implied on software when purchasing a new computer but I had to have it installed

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was extremely knowledgeable and professional. Not only was he able to repair the issue with my MacBook, but he was able to offer suggestions for backing up file to an external hard drive which is something I'd been thinking about but hadn't gotten around to doing.

    I would recommend this to a friend
  • Pros mentioned:
    Professional

    Rated 5 out of 5 stars

    Service delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would always recommend the geeks to my friends, Dennis’s was very professional and patient to help with the best recommendations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad makes tech stress free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So great. Helped me set up a new printer and television. Explained how to use everything. Took away all my stress with new technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blue screen of death

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job fixing the blue screen of death in thisbsystem

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Great team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were friendly, personable and extremely proficient. They understood the product and consequently how to fix the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get this protection!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for your devices. Will cover all electronics in your home for 1 price.

    I would recommend this to a friend
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