Customer Ratings & Reviews

Ths team did attend to the problem as soon as possible and by the following day my laptop was working again.Its the best team

Got to the bottom of the problem quickly and fixed fast. Use the Geek Squad

I went to geek squad because my pc was acting up. I could not even get pass the start up. I loved that geek squad gave me options along with honest answer for future purchases. They fixed my pc in a timely fashion and would use them again.

I did a stupid & really hurt my computer. Geek Squad helped me wipe & reinstall the operating system, making my laptop good as new

I would always recommend the geeks to my friends, Dennis’s was very professional and patient to help with the best recommendations

They were friendly, personable and extremely proficient. They understood the product and consequently how to fix the problem.

Excellent work very helpful and did the job done within a short amount of time

Derek was friendly, knowledgeable, helpful and gave us good insight as to recommendations

The Geek Squad is the best at Best Buy. They installed my apps and put my files from my old laptop on a disk.

Used geek squad to transfer from my old laptop to new laptop...very efficient, very professional

Store agent was fantastic. Helpful. Friendly. And answered all my questions. Great experience.

I was in Best Buy looking for a laptop for school. I was talking to one of the sales reps. Typically in my experience they are there to sell not to listen. But this one listened and I believe he gave me the best solution ever. A membership to the Geek Squad.

I only got the service because I didn't have a better option. I brought my laptop for repair around 5 times. They never fixed it. They only reseted back to the original state, after couple months I experienced the same issye. Finally I asked the to change the hard drive. They did. I needed an appointment for pick up. The technician should sit with me and walk me through everything they did. Well he just handed to me and said he didn't know anything. He just read the note that said Hard drive change. That's all. Went home and I couldn't download windows. I went back to the technician with out an appointment. he seemed annoyed by me, I don't remember what he said and I left again. Once again I couldn't set up my computer for the 3rd time I came back and the technician decided to bring a second person to deal with me. This second technician took my computer to see issue. Some how he didn't know why the computer didn't allow to download windows 11, but he was able to download windows 10. Finally my computer was working fast. He was nice and advised me to come back again to see what was the issue with windows 11 (computer had windows 11 before changing the hard drive). Honestly I don't think g-squad have people skills

Great job with getting my Mac back to normal!!! I appreciate it and it didn’t take long at all!

Team was able to load software after I had my PC hard drive crash. Was able to reload needed software.

Computer works well. Service was great and we got the computer back quickly.

The agent worked carefully and efficiently. He was pleasant and explained carefully all that he was doing as well as answering my questions.

Was mad about having to buy it the computer was 2 months old and was corrupted from a hp update from hp but I was told there is no warranty implied on software when purchasing a new computer but I had to have it installed

Amazing service. Ryan and team went above and beyond and I will be back for anything and everything.

Geek Squad was very helpful when explaining things needed and since I am a non-techie, I appreciated that I was explained everything in language I could understand. The work was completed ahead of schedule and I was able to begin using my laptop earlier than expected. Thanks Geek Squad.