Customer Ratings & Reviews
- Model:
- 49713BBR
- SKU:
- 6028039
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the Commuter Case for its great protection and good fit, frequently praising its lightweight design and ease of use. Many appreciate the case's quality and find the price reasonable. However, some customers express concerns about the lack of a screen protector and find the case somewhat slippery.
This summary was generated by AI based on customer reviews.
Otter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the defender case over this one because I drop my phone to much and don’t really think this one would protect my phone as much
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Shelise,
We're bummed to hear that you're not falling head-over-heels for the Commuter series! While this case was definitely built with drop protection in mind, we certainly understand why some might feel less vulnerable with the rugged protection of the Defender. Feel free to check it out by clicking on the link below, and let our friendly Otters know if you have any questions by giving them a ring at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-defender-series-modular-case-for-apple-iphone-x-black/6027975.p?skuId=6027975
Regards,
OtterBox Customer Service Team
So far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, At $1000 for a new phone with a case is definitely required and although this is an odd colors game at Nick’s phone stand out when setting it down
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Scubaj,
We're so glad to hear that your iPhone X is sitting pretty in this Commuter series! If you have any further questions or comments, our friendly Otters are just a phone call away at 1-855-688-7269. They're always happy to help!
Best,
OtterBox Customer Service Team
Bad Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few weeks my case already started to chip, after 3 months half of the hard part of the case cracked off leaving basically no protection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Grende73,
Yikes! Sounds like that Commuter series had a few rough months! We're so sorry to see that this happened, and our friendly Otters would love to restore your optimum levels of protection by setting you up with a replacement case. Please don't hesitate to call them at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Kindly,
OtterBox Customer Service Team
I wouldn't buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this case but it quickly got colored from my jeans and I dropped my phone and the screen case broke.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Battery,
Sorry to hear that this Commuter series is dealing with some complications - both cosmetic and calamitous! Not to worry - our playful Otters are ready to cannonball right into a warranty claim. Feel free to give them a call at 1-855-688-7269, and they'll send you a resistant new replacement - stat!
Best,
OtterBox Customer Service Team
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box the cover had an odd shape to it once I put it on the phone it fit like it was a used cover.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Gorilla,
Uh oh, it sounds like your Commuter case got in a little scuffle during shipping and just was never the same shape again! We apologize that this happened, and our Otter tailors will be happy to outfit you with a snug-fitting replacement case. Just give them a ring at 1-855-688-7269, and they'll set you up with a warranty claim in no time at all!
Happy Holidays,
OtterBox Customer Service Team
Thick Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case protects phone but is really thick. Case was on sale which is a plus, just not sure its worth
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Romitelli,
Sorry to hear that the iPhone X Commuter series is a little too bulky for your comfort level! While the extra layers add a bit in terms of protection, we certainly understand why this might make the unit a little denser. We would suggest taking a peek at our Symmetry series, which still offers excellent protection, just in a sleeker style! Please feel free to check it out via the link below, and call our wonderful Otters at 1-855-688-7269 with any questions. They'll be delighted to assist you!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-x-black/6028029.p?skuId=6028029
Cheers,
OtterBox Customer Service Team
Good, but is not built for the long haul.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been buying OtterBox cases ever since I purchased my first iPhone many years ago. I have always thought OtterBox cases were top of the line. That was until I purchased the IPhone X and the rubber ripped and shell snapped after only 3 months of use. Not sure I’ll be buying their products again until they toughen up the materials.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Lyndsie,
We're sorry to see that this Commuter series retained some fatal injuries after three months in the line of duty! Our Otter troops would love to get that unit reinstated with a replacement case, so please don't hesitate to give them a ring at 1-855-688-7269. They'll process a warranty claim with ease and haste!
Best,
OtterBox Customer Service Team
So-So
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not my best OtterBox purchase. Almost seems to big for my phone, kinda has an open gap.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Lauren,
Uh oh - sounds like that Commuter series can't seem to find the right alignment with your iPhone! This is definitely bizarre, especially because that case was specifically designed to protect the iPhone X and iPhone Xs, and should have a snug fit. Our detective Otters would love to further examine this, so please feel welcome to give them a quick call at 1-855-688-7269. They'll put a magnifying glass up to this situation and solve the mystery before you know it!
Sincerely,
OtterBox Customer Service Team
Broke on me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a year but now it broke which sucks
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Boogs,
We so apologize that this Commuter series broke down after a year on the front lines of protection! But don't worry - our friendly Otters are ready to mend this situation with a warranty claim. Please feel welcome to call them up at 1-855-688-7269, and they'll happily send over a tough new replacement so that you can get back to peak levels of protection!
Best,
OtterBox Customer Service Team
iPhone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves the case for her new iPhone. Would buy another
I would recommend this to a friendI must have got a dud
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case didn’t last a few months before the silicone edge ripped. Bought the pursuit series for my phone. Couldn’t be happier.
No, I would not recommend this to a friendProtect phone good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good phone case that protects your phone very well but my husband did not like how heavy it was so we returned it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Linda,
Sorry to hear that this Commuter series ended up being a little too heavy for your husband's preferences! If you're looking for something that offers sleek security, we would recommend checking out the Symmetry series, which is slimmer than the Commuter. Take a peek by clicking on the following link, and if you have any further queries, please feel free to reach out to us at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-x-and-xs-black/6287799.p?skuId=6287799
Regards,
OtterBox Customer Service Team
It isn’t worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comes apart easy and isn’t as sturdy as you would think
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mommy4,
Uh oh, this certainly does not sound like the epic, protective experience that we expected from the iPhone X Commuter series! We so apologize that this case doesn't seem super secure, and our Otter examiners would love to put this under the magnifying glass. Please feel free to call them at 1-855-688-7269, and they'll see if they can find the problem. We'll get you back on track to maximum protection in no time at all!
Warmly,
OtterBox Customer Service Team
Not the best protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my brand new iPhone X and the screen cracked
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Tiff,
We're genuinely sorry to see that your iPhone X suffered from a fatal fall while under the protection of the Commuter series. Truly every effort is put forth, in both our engineering and testing processes, to ensure that our cases provide the best device protection possible. However, every drop is subject to a number of unique variables, some of which are beyond our control, and unfortunately, we cannot guarantee that absolutely all exposure to risk will be eliminated through the use of our products. Although our warranty does not extend to the screen of the Apple device itself, we would still like to set you up with a new OtterBox in the event that your current one was also jeopardized during the incident. Please feel welcome to call our friendly representatives at 1-888-533-0735, and they'll be glad to further assist you with this!
Sincerely,
OtterBox Customer Service Team
Not what I expected from Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With a long history of great Otterbox cases in the past, I picked this up with high expectations. Unfortunately the rubber molding that goes around the phone - was loose and flabby after the exoshell was put on. Leaving room for dust and whatever the heck to get into the gap. I do not recommend this case until they fix this issue.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there SPDX76,
Sorry to hear that your rubber silicone was a little looser than we would normally prefer! This definitely is not typical of the product, and we would recommend calling our Otter experts at 1-855-688-7269. They'll be happy to send you a warranty replacement, which we're confident should provide the tight protection that you expect from OtterBox!
Best,
OtterBox Customer Service Team
Terrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case did not protect our phone. The corners are horrible and my son cracked his phone twice in the same place after having and new phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Gamer,
We're sincerely sorry to hear that your son's iPhone cracked while under the acute protection of the Commuter series! We test our cases extensively to make certain that they provide the maximum phone security possible, but unfortunately, every situation falls prey to a number of different variables and dynamics, and we are unable to predict the outcome of every dangerous situation.
While our warranty does not extend to the Apple device itself, we would still love to send your son a brand-new OtterBox since it sounds like his current one might have been experiencing some corner issues. Please feel welcome to contact our friendly representatives at 1-855-688-7269, and they'll be glad to further assist him with this!
Regards,
OtterBox Customer Service Team
Otter Box broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent 32 dollars because by the brand name.. unfortunately its broken and i loosed my faith on this product
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sad to hear that you're feeling a bit letdown by your experience with the OtterBox Commuter so far. We wanted to let you know that we have an excellent warranty in place for odd circumstances like these!
Please feel welcome to ring up our handy Otters at 1-855-688-7269, and we'd be happy to fix you up with a case replacement!
Best,
OtterBox Customer Service Team
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only have it a week and the part where the camera lens is there is a crack Very upset that it broke!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Lalalee,
We're sorry to hear that your iPhone X Commuter series cracked under the pressure, but not to worry! Our superhero Otters are here to save the day! Please feel welcome to call them at 1-855-688-7269, and they'll swoop in for the rescue with a warranty replacement. Before you know it, your iPhone will be safe and sound once again!
Cheers,
OtterBox Customer Service Team
Couldn't Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return due to the fact my TV doesn't have a connection for the old fashion coax cables
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone cracked with case on. Disappointed in case and company
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there trevi745,
We're genuinely sorry to see that your iPhone X retained a catastrophic crack while under the vigilant watch of this Commuter series! We truly put forth every effort to make sure that our products provide the best drop protection possible, but unfortunately, every given situation is subject to a number of different variables, some of which are out of our control. In the end, we simply cannot guarantee that absolutely all exposure to risk is invalidated through the use of our cases.
While our warranty is not transferable to the Apple device itself, we would still like to offer you a new OtterBox in the event that your current one was also jeopardized during the incident. If this sounds like something you might be interested in, please feel welcome to contact our friendly representatives at 1-855-688-7269. They'll be glad to further assist you with this!
Best,
OtterBox Customer Service Team