Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.8 out of 5 stars with 686 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

96%
would recommend
to a friend

Customers are saying

Customers enjoy the excellent protection and good fit this Commuter Case provides for their Apple iPhone X and XS. Many appreciate the case's reasonable price and lightweight design, while also noting its ease of use and positive feel. Although some mention the case adds a bit of bulk, the overall feedback highlights its protective qualities and positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 686 reviews
  • Rated 4 out of 5 stars

    Great case, solid and strong.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case, it's built strong and feels solid when it on the phone. If I had to think of a con about this case it would be the texture. My previous case had a grip like texture that make it feel safe in my hands. This case is very slick, it's very smooth to the point where It feels like it going to slip out of my hands. Besides that, it does the job!

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 4 out of 5 stars

    Great

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great cover, people should try it. Great grip and comfy

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a real good case. I’m not scared when I drop my cell phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good but Bulky

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits good, extra protection but adds a lot of thickness to the phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    OtterBox Commuter Case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox Commuter Case was easy to install and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is easy to use and a perfect way to protect your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Solid case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks like it was part of the phone, no gaps, and a really tight fit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the case for my new Apple phone. I have a bad habit and my phones always seem to hit the ground. This case has been great for protecting my phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Trusted brand but this one is a bit flimsier

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly trust this brand. This one is a bit flimsier than ones I’ve had before and it snapped the third or fourth time I took it off my phone, but their warranty policy is great and I have a feeling this was a fluke. Great product and doesn’t make the phone too thick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Obox

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Products their a pretty penny though @ the end it's worth it because u got to think of it like in investment, or pay for cracked screen.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    The best cases

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as many options in the store as online but these work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great slim look for iPhone X !!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely satisfied with the sleek look this case gives my phone. Bulky cases were never my preference, and I’m glad Otter-box was able to apply durability for the commuter case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Very Slick

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection is great but the back of this otterbox is extremely slick. I worry I will drop it or it will slide out of my pocket. That said, it seems to be build well and will protect when it is inevitably dropped.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi choff,

      While we're glad to hear that you've been loving the high-caliber protection of the Commuter series, we apologize that you've been feeling some uncertainty towards the sleek case exterior! If you're interested in something with a bit more traction, our Defender case might be more up your alley. The Defender has an outer rubber slipcover that should provide extra resistance. Feel free to check it out via the following link, and give our friendly Otters a call at 1-855-688-7269 with any other questions!

      https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-apple-iphone-x-and-xs-black/6287807.p?skuId=6287807

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Phone case

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has protected against many falls and is still in intact.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Decent protection, but fit is a bit loose

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I trust the brand and this case has been good for protecting my iPhone, but it doesn't stay on as securely as I expect an Otterbox to do. One of the upper corners keeps coming away from the phone. I can easily push the phone back in, but it's just odd.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you're experiencing some frustration with your Commuter Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if the fit of that case continues to be an issues, please don't hesitate to reach out to our amazing Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great product and warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love otter box products. They are very reliable in terms of protection, comfort, and most importantly warranty replacements. They are worth the extra dollars for that piece of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great for beginners

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case because it protects from high places

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case for a good price defiantly worth the money

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    hard and comfortable

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 1 around a year ago, it started to fall off the material but believe me with my daily journey its amazing how long it last, so i did buy a new one, exact the same

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect product

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very strong and the quality is like no other. Defiantly recommend anyone to purchase an otter box when considering a case for their phone

    I would recommend this to a friend