Customer Ratings & Reviews
- Model:
- 51211BBR
- SKU:
- 6287815
to a friend
Customers are saying
Customers enjoy the excellent protection and good fit this Commuter Case provides for their Apple iPhone X and XS. Many appreciate the case's reasonable price and lightweight design, while also noting its ease of use and positive feel. Although some mention the case adds a bit of bulk, the overall feedback highlights its protective qualities and positive user experience.
This summary was generated by AI based on customer reviews.
Not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If they could make the rubber on them last a year I'd be happy
No, I would not recommend this to a friendDoes the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bulky cover and has handled a few drops already.
I would recommend this to a friendGreat product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always have loved this company and their products.
I would recommend this to a friendPerfect for my iPhone Xr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded my iPhone and was looking a case to match.
I would recommend this to a friendQuality product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If a screen protector was included it would be perfect
I would recommend this to a friendOtter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is awesome. Wish it have screen protector as well
I would recommend this to a friendAverage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone appears to be okay thus far, however the transfer process of my previous phone was very difficult. Both phones are iPhones. Some of my data and text did not get transferred. The Best Buy techs were extremely incompetent and disappointing.
No, I would not recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good case for the price potects the phone well
I would recommend this to a friendNice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, needs some padding in the back of phone to protect from sliding but other than that I love it I bought 2. My girlfriend loves hers as well
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're happy to hear your enjoying the Commuter Case! Our Commuter Series was engineered to be a a slim design that easily slips in and out of your pocket or purse!
We appreciate your feedback and we'll be happy to pass it along! If you have any other questions or concerns about your case, please give us a ring at 1-855-688-7269 and we'd be happy to chat further!
Best,
OtterBox Customer Service Team
Fairly decent
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was fair in protecting my phone. I work at a warehouse and it lasted but failed to protect my camera.
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I have never dropped my phone so I don’t know if it would really protect my phone from getting damaged.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that your case has been working out so far! If there's anything specific that's keeping this from being a 5-star experience, give us a ring at 1-855-688-7269. We'd love to get your feedback passed up the ladder.
Best,
OtterBox Customer Service Team
Tough
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is very sturdy and works well for the price .Price is a little high compared to other stores
I would recommend this to a friendEhh
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i currently have this on my phone but is not as durable and protective as the other otterbox versions
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi!
We're sorry to hear about your disappointment with your Commuter Series case! Rest assured, that case design has gone through hundreds of hours of testing to make sure it can protect your phone no matter what your daily life throws at it. That OtterBox is also covered under our amazing limited-lifetime warranty, so if anything happens to your case, give us a call at 1-855-688-7269, and we can get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
Case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They not like a all especially how the case loose it shape on top right side of case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Keke!
We're sorry to hear that your Commuter Series case has lost its shape! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
It the best feeling case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The outside rubberish casing feels loose and not tight fitting.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Jimmbo!
We're sorry to hear that the slipcover on your case isn't fitting properly! The good news is, we have a great warranty, so we're more than happy to get you helped out with a replacement case. Give us a ring at 1-855-688-7269, and we can get that claim started for you.
Best,
OtterBox Customer Service Team
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The otter box didn’t protest the screen sides and top; with a screen protector there is and gap around the screen that now is cracked. Best Buy your sales person did a great job assisting me!!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your screen. We design our cases to greatly reduce the risk of damage to your phone, but we're not able to predict every unique variable. Since we don't manufacture the device, we're not able to extend our warranty to it. That being said, if you call us at 1-855-688-7269, we'd be more than happy to get you a replacement case.
Best,
OtterBox Customer Service Team
Case is ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rubber on case is kind of loose. Sometimes hard to hit the on button correctly. Otherwise it is ok. Lucky it was on sale. No way. I would pay $40 normally for it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Zack!
We're sorry to hear that the slipcover on your Commuter Series case is getting loose! The good news is, we have a great warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get a warranty claim started for you.
Best,
OtterBox Customer Service Team
It did not protect my pone from a 3ft drop.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case was fine. I took my phone out and the back was shattered. I spent extra money on an Otterbox for the rugged reputation. I would have been just as lucky with a similar case from 5 Below.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in a Commuter Series case. While our cases are tough, there are some variables that we're still unable to predict. Though we can't extend our warranty to the device itself, we'd be more than happy to get you taken care of with a replacement case. Please reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Don’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otter Box is supposed to be superior in terms of quality and long lasting. The back of my XS shattered after dropping it once. I can’t trust any of their cases now.
No, I would not recommend this to a friendThis thing SUCKS!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even two weeks after I bought the case for my new phone I got. I dropped it not even a foot and the case broke and the back of my phone!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tlaw,
We are genuinely sorry to hear your phone took a fall and came out damaged under the watch of our Commuter Series case. We preform extensive tests on our Commuter cases to ensure it will meet our high standards of protection. However, each drop is subject to many variables we cannot predict. Although we cannot extend our warranty to your phone, we would be more than happy to get you a brand-new case. Please feel free to click on over to our online Support/Warranty page and we'd love to set that up for you.
Sincerely,
OtterBox Customer Service Team