Customer Ratings & Reviews
- Model:
- 51211BBR
- SKU:
- 6287815
to a friend
Customers are saying
Customers enjoy the excellent protection and good fit this Commuter Case provides for their Apple iPhone X and XS. Many appreciate the case's reasonable price and lightweight design, while also noting its ease of use and positive feel. Although some mention the case adds a bit of bulk, the overall feedback highlights its protective qualities and positive user experience.
This summary was generated by AI based on customer reviews.
Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case to protect the iPhone i purchased. My phone cracked both in the back and front screen ..don’t waste your money!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi NOTANOTTERGIRL,
We are sincerely sorry your iPhone emerged with such damage to its touchscreen under the watch of this Commuter case. We take every measure - from design and materials to manufacturing and post-production testing - to avoid such disheartening outcomes. However, there are simply some variables that factor into each situation that we can't foresee 100% of the time.
Although we cannot extend our warranty to your iPhone, we would love to send you a brand-new case so you can get a fresh-start once your display is repaired. Please feel welcome to give us a call at 1-855-688-7269 and we'll set that up.
Sincerely,
OtterBox Customer Service Team
simple iphone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the case next delivery and it was the wrong case . on box says IPHONE X but inside was a case for iPhone 8 maybe. I had to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey soccer,
We're so bummed to hear that there was some sort of mix-up with your order! Not to worry - as one of our most trusted retailers, we're confident that Best Buy should be able to straighten this out right away and help you get back on track to premium protection. If you have any other OtterBox-related questions, please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to further assist you!
Sincerely,
obcst
Dropped phone at corner - still broke
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my phone at the corner (rubber padding) it still broke. this did nothing
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi georgiadawg85,
We are terribly sorry your phone took a fall and emerged damaged under the watch of this Commuter case. Our cases are tough, but unfortunately not 100% infallible in all drops or falls. We're happy to send you a brand-new case under our product warranty, but we are unable to extend our warranty to another company's products. Please feel welcome to give us a call at 1-855-688-7269 and we'll set that up for you.
Sincerely,
OtterBox Customer Service Team
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case looked used and old. Really disappointed with the quality. Ended up returning it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jenn,
We apologize that this Commuter series didn't show up as expected! Our cases looking 'used' isn't something that we hear often, and had you contacted us, we would have been happy to straighten things out. As it is, we definitely understand your decision to return the item, and we sincerely hope that this experience does not turn you away from OtterBox for good. If you're still looking for some added protection, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly provide assistance so that you can find the case of your dreams!
Sincerely,
OtterBox Customer Service Team
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time I dropped the phone the screen cracked in 3 places.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear that your phone was damaged while it was in a Commuter Series case. Our cases are tough, but there are some variables that are still unpredictable. Though we can't replace the device, we'd be more than happy to get you a replacement case. Reach out to our amazing Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Pros mentioned:Case quality
Otter Box Commuter Is My Go-To Case, works with Xs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case. Used this case for multiple model phones and have always been please. Box says for iPhone X, but it works with my Xs. No issues with the camera space as that case for other cases claiming to be designed for both models.
I would recommend this to a friend