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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 667 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers commend the Commuter Case for its great protection and good fit, frequently praising its lightweight design and ease of use. Many appreciate the case's quality and find the price reasonable. However, some customers express concerns about the lack of a screen protector and find the case somewhat slippery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 667 reviews
  • Rated 5 out of 5 stars

    Otter Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean look but kind of heavy! Very durable though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always looking to protect my phone to the greatest

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far my favorite otter box case. Not too bulky..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is the best one I’ve had in a long time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lacks good edge for protecting the screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this case with my wife's new iPhone X, we returned it the next day due to the lack of lip on the front of the case to protect the screen and edges of the phone. We purchased the next version up of the OtterBox cases and are very happy with that product.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great product but ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this case but it got dirty really easily due to the color . If you don’t mind cleaning it 24/7 , then it’s perfect

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not enough to protect the screen well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this case with my new iPhone X, I returned it the next day due to the lack of lip on the front of the case to protect the screen and edges of the phone. I purchased the next version up of the OtterBox cases and am very happy with that product.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Jnick11,

      We apologize that you were feeling so hesitant about the iPhone X Commuter series! While the case is extensively tested to ensure superior protection for your device, we completely understand that you were looking for something a little more rugged, so to speak. We hope that your new case is delivering on all of your OtterBox hopes and dreams, and if you have any future questions or comments, please feel welcome to call our playful Otters at 1-855-688-7269. They'll always dive on in to help out!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    Solid Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case, only complaint is if you use a charging pad - case does not allow a charge through

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product, works excellent and the warranty is great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very study and protective and thin. The price was good since we were able to price match it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the case but wish it was a little thinner. Otter box always make very durable cases

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case for my iphone x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was not many options for the new iPhone and this one has worked out perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love otter box cases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using otter box cases since the y were introduced for the iPhone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had any problems yet ! It didn’t cost as much and it isn’t so bulky.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the case! I'm so glad that I bought it. I would recommend it to others.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Practical, nice looking, strong. Highly recommend it to other users.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this product exactly what I was wanting. Thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed good protection for our new iPhone X for my daughter

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used this product before. Love that it’s durable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does NOT stay on securely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way it looks and feels, but unfortunately my phone keeps popping out of the top. I’ve always used OtterBox cases, and I’ve never broken a phone screen. My new iPhone X had a cracked screen within one week of owning it. Definitely not happy.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Jmun,

      We're truly sorry to hear that the Commuter case isn't securely hugging your iPhone X as tightly as it should! This is definitely a curious situation, as the case normally clamps around the device to hold it steadfastly. We would recommend calling our awesome representatives at 1-855-688-7269, and they'll be happy to examine this case and get to the root of the issue so that you can go forward knowing that you have the best protection possible for your device!

      Best,
      OtterBox Customer Service Team otterbox