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Customer reviews

Rating 4.8 out of 5 stars with 1021 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Commuter Case for Apple® iPhone® XR's excellent protection and perfect fit. Many appreciate its ease of use and the overall quality, while some find the case to be a bit bulky. Positive feedback also highlights the lightweight design and good grip, although the lack of a built-in screen protector is a common point of concern for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,021 reviews
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff was awesome with the recommendation. Staff offered to Put everything on and was awesome and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All black case is just what I was looking for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All black otter box was what I was looking for. Grandson just want solid black,looked every where, found it at best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came from a note 8 and I like the smoothness of this phone better as well as the camera. This camera is much better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Believe it or not

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine broke the first day probably a faulty one but it has a warranty and I was able to get a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox I heavy duty- dropped it many things. Not a scratch on it. Definitely love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought the case because it looked durable especially for the type of work I do and it’s holding up so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as described

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks as solid as every otter box I’ve had. Have not dropped phone yet thankfully though to test it out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the 4th or 5th commuter case I have purchased. My last one lasted the entire time I had my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Risk Free!!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I get a new phone I always buy an OtterBox, your phone will be well protected from drops

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Average Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing fancy. I really didn’t want this case, but the “good” protective Otterbox makes my phone too big to fit in my side cell phone pocket on my jeans. This case will has to work.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Mark.

      We're sorry if the Commuter Series case isn't quite what you were looking for. While its not our toughest case, the Commuter Series case design has still undergone hundreds of hours of testing to ensure that it is among the toughest cases on the market. If you're looking for a case that provides superior drop protection and a slim profile, we'd suggest checking out the Pursuit Series case for the iPhone XR, here: https://www.bestbuy.com/site/otterbox-pursuit-series-case-for-apple-iphone-xr-black/6287829.p?skuId=6287829

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Bulky but works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with an Otterbox. It may be big and bulky, but the case definitely protects your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You cant go wrong with Otter box case. Im glad I made this purchase. Very reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    #otterfanforlife

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always used otter for my devices. Great product with great warranty. Customer satisfaction is number one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It feels durable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Otterbox cases with previous phones and they are always strong and durable. This one feels the same way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excelent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good case that brand is so good. great quality i never had problems with otterbox

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had many cases for phones. I always come back to this one. Works good and tough as nails

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box produces reliable products!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is durable and well designed. I’m convinced it will be around for the life of the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only use OtterBox for all my phones. The durability just secures my phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy case and not too big!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace a life proof case which was too large. The Otterbx case is more compact and yet sturdy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good complimentary aceesory

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is a great accessory for the phone I purchased. The look complimentary the overall look

    I would recommend this to a friend