Customer Ratings & Reviews
- Model:
- 51183BBR
- SKU:
- 6287801
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the Commuter Case for Apple® iPhone® XR's excellent protection and perfect fit. Many appreciate its ease of use and the overall quality, while some find the case to be a bit bulky. Positive feedback also highlights the lightweight design and good grip, although the lack of a built-in screen protector is a common point of concern for some users.
This summary was generated by AI based on customer reviews.
Durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it came in other colors at the store. Good case
I would recommend this to a friendTough case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had it a month but it seems to be durable.
I would recommend this to a friend- Cons mentioned:Bulk
Too thick for my preference
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually returned this item..it made my phone too bulky..i'm sure it's designed that way for people who are prone to dropping the phone!
No, I would not recommend this to a friend Too big
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The OtterBox case felt too big when the phone was in my pocket so I exchanged it for a smaller model.
No, I would not recommend this to a friendHdbdkoddo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dkdkdk doodle focppdej jdjdjdjd dkkwkddb djdkdkkd fkdkkd jdkfof
I would recommend this to a friendGood case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case not the best. Should have a clip on it. Would be easier to carry that way.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Cruiser,
We apologize that this Commuter series doesn't have the belt clip that you were looking for! If your heart is set on sturdy side protection, we would recommend taking a look at the Defender Series Pro, which does include a holster. Don't hesitate to follow the link below to check it out, and if you have any questions, our friendly Otters are always just a call away at 1-855-688-7269!
Kindly,
OtterBox Customer Service Team
Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had 2 other phones in otter box cases and my screen still broke
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jennifer.
We're sorry to hear about the damage to your devices. While our cases are designed to greatly reduce the risk of damage to your phone, they aren't entirely infallible, and some variables still can't be predicted. Though we can't replace the phone, we're more than happy to look into getting you a replacement case. Give us a ring at 1-855-688-7269, and we can get that started for you.
Best,
OtterBox Customer Service Team
ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an okay iPhone case. My son broke many times.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your son's Commuter Series case! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. You can reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Nice cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought and I liked a lot this product... I recommend...
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi silva77,
It's so awesome to see that you're loving the iPhone XR Commuter series! We're positive that the case should continue to exceed expectations, but if you do have any other questions, please feel free to call our friendly Otters at 1-855-688-7269. They're always excited to help out!
Best,
OtterBox Customer Service Team
Not as slim as previous models
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the IPhone 8 Plus and I absolutely loved this case! So when I got my iPhone XR, as soon as this guy went on sale under $30 I was buying it...huge mistake. A lot bulkier and very slick, slides all over the place. Thanks otter box for taking my money....
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Bill,
We're so sorry you're not loving this Commuter Series case. Our engineers are always working to find ways to improve our cases and we're confident this Commuter will offer some of the best protection available to safeguard your investment. That being said, we understand this case isn't for everyone. If you're looking for more of a rubberized case, check out our Defender Series below. In the meantime, if you have any further questions or concerns, feel free to reach out to us at 1-855-688-7269 and we'd love to help!
https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-apple-iphone-xr-black/6287824.p?skuId=6287824
Cheers,
OtterBox Customer Service Team
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average product for the price. Does the job for I need.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi AZ024,
We're so happy to hear that this Commuter series is working seamlessly with your iPhone XR! If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always excited to jump in and help out!
Cheers,
OtterBox Customer Service Team
Too slippery for holding.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is nice and slim, attractive but it seems a bit too slippery when holding. With phones being so expensive, I need a case I feel comfortable with. Returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Char2,
We're bummed to see that this Commuter series didn't end up working out for you! We certainly understand that the sleek style isn't for anyone, which is why we also have the Defender design. The Defender sports a tough, resistant silicone outer layer which provides extra traction. We're confident that this case should help you feel comfortable with your phone protection! Feel free to check it out via the link below, and give our friendly Otters a ring at 1-855-688-7269 with any further inquiries!
https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-apple-iphone-xr-blue/6298617.p?skuId=6298617
Sincerely,
OtterBox Customer Service Team
OtterBox = Good Brand, This case = Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda disappointed in OtterBox, the case is bulky and barely fits in my hand. Who am I, Shaq O'Neal? Wouldn't recommend for anyone who has small hands.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mike,
We're bummed to hear the Commuter case wasn't a good fit for your iPhone XR. Have you seen the Symmetry Series? The Symmetry is a slim one-piece OtterBox that can slide in and out of your pockets and to your hand with ease. Check it out: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xr-black/6287803.p?skuId=6287803
Please feel free to give us a call at 1-855-688-7269 with any questions and we'd be glad to help!
Best,
OtterBox Customer Service Team
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone case broke within 1 month of purchase. My son had his ID card in case and when taking case off it snapped
No, I would not recommend this to a friendhmm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s ok, just feels too wide on the hands, for some reason it’s a different style, when i had the iphone 7 the style was a lil slim :-(
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi mijo69,
We're so sorry to hear that the iPhone XR Commuter series seems a little too wide for your comfort level! The phone itself is slightly wider than the iPhone 7, so we certainly understand why you might be looking for something a bit slimmer this time around. We might suggest taking a glance at our Symmetry series - the Symmetry sports one of our sleekest designs, and might just be exactly what you're looking for! Feel free to check it out via the link below, and give our friendly Otters a ring at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xr-black/6287803.p?skuId=6287803
Cheers,
OtterBox Customer Service Team
Poor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor design due to the fact that the charger access has to be opened for charging, just a matter of time before it falls off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Nick!
We're sorry to hear about any frustration with your Commuter Series case! If you're looking for something with direct access to your charge ports, we'd suggest taking a look at our Symmetry Series case! Check that case out here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xr-clear-stardust-silver-flake/6287818.p?skuId=6287818
Give us a ring at 1-855-688-7269 if you have any questions about this case!
Best,
OtterBox Customer Service Team
Broken screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone was properly in the case, fell 4 feet and the screen cracked. Will not purchase this product again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Katie.
We're sorry to hear about the damage to your phone while it was in a Commuter Series case. Our cases are designed to greatly reduce the risk of damage to your device, but there are some variables that can't be predicted. Though we can't replace the phone, we're more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get that warranty claim started for you.
Best,
OtterBox Customer Service Team
Makes a big phone HUUUUGGGE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case, while performing its job well, is just so freaking big. I returned it for a much more reasonably sized case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi adesorama,
We're bummed to hear that the Commuter series proved to be a little larger than life for you! We certainly understand your decision to head in a different direction based on preferences, and we sincerely hope that this experience does not prevent you from considering our protective options going forward!
If you're looking for something that doesn't sacrifice style for security, we would suggest taking a peek at our Symmetry collection. The Symmetry cases sport slim designs, as well as eye-catching colors to dress up your device. Feel free to check them out via the link below, and give our friendly representatives a ring at 1-855-688-7269 with any further inquiries!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xr-tonic-violet/6287809.p?skuId=6287809
Best,
OtterBox Customer Service Team
Did not like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was to big and bulky, very slick and did not fit hand
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey ToManyIphones,
We apologize that this Commuter series didn't end up matching up with your preferences! While the extra layers on the unit can do a lot in terms of added protection, we certainly understand why this might make it feel a little bulkier. We do offer varying case designs, some of which might be more up your alley, so please feel welcome to call our friendly Otters at 1-855-688-7269 with any questions. They'll be happy to walk you through some different case styles!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Fit, Protection
Solid Case for XR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried a couple different cases but ended up back with the Commuter model. Come to the conclusion that the 2/3 piece cases work best and are most secure around the phone. The Commuter is not as big as the Defender but still provides the protection I want on the phone.
I would recommend this to a friend