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Customer reviews

Rating 4.3 out of 5 stars with 356 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are positive about the Commuter Hard Shell Case's excellent protection, great fit, and lightweight design. Many appreciate the case's quality and ease of use, although some find the color selection limited. However, customers are negative regarding compatibility issues with screen protectors and some concerns about the case's grip. The bulkiness of the case is a point of contention, with some finding it acceptable while others do not.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 356 reviews
  • Rated 3 out of 5 stars

    Otter box dropped the ball

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst Otter Box ever. Normally they are spot on but this case offers no real protection.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Tksmoothie,

      We are sorry that the Commuter is not winning you over. If there is something specifically wrong with your case we would love to help out or if you have detailed feedback we would like to know for future consideration. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    it' s a nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    otter box is the case you will love, quality & look of the case is perfect

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I like another brand better!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE CASE IT WASN'T DESIGN GOOD ENOUGH FOR THE PROTECTION OF SLIP OUT!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok rather have a otterbox defender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like case but rather have a defender please het one in stock will buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dirties easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case but it gets dirty quickly, good thing I have to return

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Case problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told that the case impactes the protective Zagg

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case, but had to return it due to the recall.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's decent enough. Wish it had a kick stand......

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worked well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not keep wanted belt clip but would recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Only Case available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't see the use in this case because it offers ZERO screen protection but it all that was available. All other cases were 60 days out on delivery. Something is better than nothing...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dose the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only got this one because the defender they did not make. I will never again. It dont protect it was much no clip no screeen protector etc so yeah outter box step there game down

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Got the case, got no phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say, but in store customer service ice is bad. Don't get me wrong, the staff is. Very nice and helpful, but limited to their knowledge of procedure. Returned my phone due to the recall. They didn't tell me I had to be out on a reorder list. Do I'm still waiting on the note 7 going almost 2 weeks now. So I don't have a use for the case

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't fit the phone correctly, and the phone ended up recalled.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not compatible with screen protectors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a fan of otterbox but this with cinch up don't get if you have a edged screen I ended up getting a Samsung case and no longer experience this issue

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    doesnt cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this will I was waiting on the defender case. this did nothing for my phone.....I was so glad to get my defender case I returned this one

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cannot use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought that I was buying this for my new cell phone. Turned out I bought a firebomb. Don't need this case for a firebomb!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this case ! The phone has been recalled so if you buy this case you will have nothing to put in it !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone fell from 3 feet and broke screen. This will not protect your phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Craig,

      We are truly sorry that your Galaxy Note 7's screen cracked. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love otter box, but it won't save me from a burning note 7!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    it was recalled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i liked the phone but it was recalled. it was mandortory

    No, I would not recommend this to a friend