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Customer reviews

Rating 4.3 out of 5 stars with 356 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are positive about the Commuter Hard Shell Case's excellent protection, great fit, and lightweight design. Many appreciate the case's quality and ease of use, although some find the color selection limited. However, customers are negative regarding compatibility issues with screen protectors and some concerns about the case's grip. The bulkiness of the case is a point of contention, with some finding it acceptable while others do not.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-356 of 356 reviews
  • Rated 1 out of 5 stars

    Smh

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good all i am gonna say the defend is no better

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Popoff31,

      We’re sorry that the Commuter is not working out and that you feel that the Defender may not be any better. We would like to get some specifics on what went wrong so that we can try and help out. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Protective!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case fits great, excellent fit for the cutouts. I can easily access the edge panel with this case and it seems like it offers good protection for the phone without being bulky at all. I am eagerly awaiting the alpha glass scren protector to come out for screen protection.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    One possible problem...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always bought Platinum cases for my phones. And while this one is of the same quality as my previous purchases there is one big oversight. You cannot access the edge functionality of the phone with the case on. There is no way to use it due to the design of the case as the edge prevents you from swiping the screen. This is unfortunate as outside of that I really like this case. If you like using that feature than you need to look for another option.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Keeps the Phone Slim

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never liked Otterbox cases because of their bulkiness but this one is not too bulky at all. Not as slim as my fave brand Tech 21 but I actually chose this over the Tech 21 this time for better protection and it's only slightly bigger/bulkier than the Tech 21. Love the fact it doesn't cover the edge screens and the top and bottom of the front of the case stick outs to protect the screen if dropped. Something that the Tech 21 didn't have.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case For Note 7

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I preordered the Note 7 to ensure I received it on launch day. The first thing I did was purchase the Otterbox Commuter for protection. I feel as if the case is awesome. It allows for use of the edge features and the dimples on the side looks cool. I always purchase Otterbox to protect my phones. Keep up the good work Otterbox!

    I would recommend this to a friend
  • Cons mentioned:
    Grip, Screen protector

    Rated 2 out of 5 stars

    Not screen-protector friendly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this case for about a week and then returned it. My two big issues with it were that the case kept peeling up the edges and especially the corners of my screen protector, and that the hard plastic was too slick (I had a Speck candy shell case on my previous phone, and like the grippy ridges).

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Kyrstellaine,

      We are sorry that the Commuter case did not work out for you. Unfortunately we cannot guarantee that third party accessories will be compatible with our cases. As far as it being a bit too slippery for your comfort level, we certainly weren’t out to cause any perilous predicaments but rather create a streamlined design with ease-of-use for clothing pockets, etc.

      We truly hope that this one unfortunate experience does not deter you form considering our products in the future. If you ever have any OtterBox questions please feel free to give us a call at 1-855-688-7269.

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case for basic protection. Wasn't a fan of the hard plastic back. Kept feeling like I would drop it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Slim but also very protecrive! Highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Doesn't stay on the phone well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case didn't include the screen protector like the site stated. It also comes off the phone very easily. I will be returning this case and purchasing the Defender as soon as it is available.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Looks great with my new phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I've already dropped my phone a few times and so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    It was aite

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a cool slick product that protected my precious Note 7 till Samsung discontinued the phone which was lame cause I loved that son of a gun.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case for new phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fourth Phone fourth case not disappointed. Worth $.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love it. It Works and fits great. Great products

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 1 out of 5 stars

    Dissapointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Day 2 of having the phone it takes a fall off the dining table. I didn't panic as the last phone I had was protected by an otterbox case and took many falls from higher distances with no damage. My new phone is now staring back at me with quite a spider crack and is just laughing at me. Getting the phone replaced and will try the defender case and hope for the best.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi cactus27,

      We are truly sorry that your Galaxy Note 7's screen cracked. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      We would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-419-7417, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 1 out of 5 stars

    not cool

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this case for 2wks now and until yesterday I really couldnt say anything bad about this case. I had something happen yesterday I've never seen, heard of, or had happen before in all my yrs of using cases. I'm not sure how it happened but my phone slipped out of the case and hit the floor. fortunately it only dropped a couple feet and landed on a rubber mat causing no damage. OtterBox needs to release the Defender case's already.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Bill,

      That is very strange that your Galaxy Note 7 somehow slipped out of this Commuter case. We are sorry that this happened and we are very glad that your phone is unharmed. We promise you that we are diligently working to get the Defender out as soon as possible. In the meantime please feel free to give our friendly Otters a call at 1-855-419-7417, and we will be happy to investigate this unusual situation. If the case is compromised we can certainly get a warranty replacement arranged for you.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Broken screen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time purchasing otter box and my phone dropped at work the first night purchasing and screen cracked. Many people recommended but first impression not good will have to see how if I need to upgrade or try different case company

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi jongp,

      We are truly sorry that your Galaxy Note 7's screen cracked. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-419-7417, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox