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Customer reviews

Rating 4.8 out of 5 stars with 2182 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 2,182 reviews
  • Rated 5 out of 5 stars

    Otters on otters

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy phone still haven’t broken on me while in the otter box buy one now!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok. A little pricey but it is decent I guess.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product great price works and does the job I wanted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit the IPhone 11 perfect. Good quality. Good communication.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    seems nice and sturdy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Occasionally the corner of case starts slipping off

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good durable cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this product a lot. Well made and very durable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, great price! Fits iPhone 11 perfect! Very durable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iphone 11 case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i returned it. my son wanted the apple version. nothing wrong with it, just personal preference

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t fit!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not fit the phone properly, the case is too small!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! While we are confident that the place of purchase will be able to quickly and easily assist you with this issue, please know you are reach out to our CS Team by phone or via chat with any questions once you are enjoying the case on your device! OtterBox

  • Rated 5 out of 5 stars

    Bought as a protective case for iphone 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is protective without being too bulky. Dependable for a drop

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best defense for drops

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this but dropped my phone with is and the screen cracked. I also have a screen protector on it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All and all a decent case does it’s job, like every other case

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Brandon! We are glad to hear that you are enjoying your case! If problems ever do arise with the case itself, we do have a great warranty on those cases and we would be more than happy with helping with a warranty replacement! OtterBox

  • Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the otter box products and this case is no exception. I’m very satisfied

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It was alright for the phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it was a decent phone protector, but for the price it would have been nice to at least have a screen part for it. Ended up returning and getting one with a clip as well.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Vanessa!

      We're sorry to hear about your disappointment with your Commuter Series case! After extensive design testing, our engineers determined that many of these newer devices will function best without the addition of a built-in screen protectors on any of our cases. The good news is, all of our cases for this device are compatible with Amplify and Alpha Glass. You can check that out at our website!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Love Otter box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box lives up to their promise. They will replace any item if it breaks. My 2 year old case got a crack and 1 week later I had a brand new one. That is why I purchased this for my son’s new phone and will continue to purchase them in the future.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits purfect only problem is have to purchase screen protector separte

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    the IPhone case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much to expensive for it quality, function and design !

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope with with time and use the case grows on you as it provides great protection for your device. Please give our CS Team a call should and questions or needs arise, at 1-855-688-7269, and we are happy to help! OtterBox

  • Rated 3 out of 5 stars

    Wanted a clear cover, so would be easier to find

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought because it was clear, but still black on the sides which defeats my purpose of buying a cover that is bright and makes phone easy to find, just didn’t feel like returning it.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about any disappointment with your Commuter Series case! If you're looking for something clear to show off the back of your device, we'd suggest checking out our Symmetry Series Clear case right here at Best Buy! https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-11-clear/6361908.p?skuId=6361908

      Give us a ring at 1-855-688-7269 if you have any questions about that protection option!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 2 out of 5 stars

    Ottertbox

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst thing is the case come off partically and the switch that goes to silence mode.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you experienced issues with your case. Please reach out to our Customer Service Team via chat, and we are happy to help with this situation OtterBox

  • Rated 1 out of 5 stars

    Not the OtterBox I’m used too

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased a new iPhone 11 Bought OtterBox Symmetry case at sprint store wasn’t worth 50 bucks... Wasn’t happy with that case because it was to slick and kept falling out of my pocket So I decided to get the next best case the commuter Extremely disappointed with this case it doesn’t fit the phone correctly. The soft part of case slips off and you can see the color of the phone. In the pocket with slight pressure the phone corner would pop out. Very surprised by this because I have had specifically OtterBox for the last 5 years and never had a problem. I upgraded to the defender pro and I am very happy. $200 on phone cases and finally found one that works Hopefully OtterBox will fix the issues and give me a refund or a better fitting commuter!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your frustration with this Commuter Series case! It's certainly odd to hear that your OtterBox isn't fitting properly. Please reach out to our Customer Service Team through the link below, and we'd be more than happy to get you taken care of with a replacement case. We're glad to hear that you've found something you like with your Defender Series Pro case!

      Contact us: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox