Customer Ratings & Reviews
- Model:
- 77-62465
- SKU:
- 6387107
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
I hate these cases
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer otter boxes if im going to buy a 1k iphone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Alex! We are always looking to improve our products with each iteration thanks to feedback like yours! If you are having trouble with your product, please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Gary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the experience. Waited weeks for this product to only find out you canceled the order
No, I would not recommend this to a friendPhone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having a new screen protector and case I dropped my phone and chipped and cracked screen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Commuter Series case for your iPhone 11/XR. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Iphones are trash
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software is out of date by several years compared to Android phones
No, I would not recommend this to a friendWorst return policy ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst store ever to try and return something. If it’s past 2 weeks and you didn’t buy the insurance no happening!
I would recommend this to a friendFeels like cheap plastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually buy defender cases. This thing is trash in comparison. I plan on returning it. Very disappointing especially at the price point.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the disappointment with your Commuter Series case! We'd love to get some more detailed feedback about your experience. Feel free to reach out to our Customer Service Team through the link below, so we can pass your thoughts along to our design team.
Contact us: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Do not buy!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money; it is a very cheap piece of crap!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi MDA1,
What's going on with the OtterBox Commuter Series that has you feeling so down on the case? We'd love a chance to see what might be done to help turn things around, so feel free to ping our friendly Otters at 1-855-688-7269 and we'll go from there.
Best,
OtterBox Customer Service Team
Too heavy and bulky
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy and bulky . Will buy a different kind that’s less heavy. Need something lighter
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you didn't love that Commuter Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. While our Symmetry Series case is around the same size, we'd suggest checking it out to see if you like it any more than this one. Give us a ring at 1-855-688-7269 if you have any questions about that protection option.
Best,
OtterBox Customer Service Team
No dimensions in sales pages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to return since wrong size will not buy from this web site again
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry some wires got crossed during the purchase of Commuter Series case.
We'd like to point you in the right direction. Please feel free to give us a call at 1-855-688-7269 and we'd be happy to help you find a case that works perfectly for you!
Best,
OtterBox Customer Service Team
Rubber stretched out after only a few days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box use to be a good product cheaply made anymore.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mikey,
We're bummed to hear you're feeling as though this Commuter Series case is going down the path to reduced quality. This wasn't our intention at all. It may not look like much, but we put forth every effort, to ensure this case will provide some of the best protection available to safeguard your investment, and we trust it will prove itself time and time again. If you're still unsure, give us a call at 1-855-688-7269 and we'd be happy to boost your confidence!
Warmly,
OtterBox Customer Service Team
Did not fit phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit phone Did not fit phone Did not fit phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ygod,
We're so sorry things aren't quite sitting right with this Commuter Series case! This is strange because this case was specifically designed to fit the iPhone 11 seamlessly. Do you possibly have a different model phone? Or were you sent the wrong case? Nonetheless, we'd love to learn more about your situation so we can figure out the best way to help. Give us a call at 1-855-688-7269 and we'll get you back on track to stellar security!
Warmly,
obcst
It does what I wanted it to do
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it’s supposed to do … provide some protection for my phone. It doesn’t add too much bulk/size to the phone either.
I would recommend this to a friendGreat!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You cant go wrong with a otterbox phone case they have great protection.
I would recommend this to a friend5/5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time I’ve purchased this phone case. My first one lasted me 3 years! It was finally just starting to come apart on the silicone parts but the back and sides had no cracks!
I would recommend this to a friendGreat case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used this on several of my phones. I like it because it is not too bulky and does a great job of protecting my phone. I am constantly dropping my phone and I have never had a issue with phone damage. I have a cracked a case previously, but it lasted 2 years before that occurred.
I would recommend this to a friendGreat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My employer always got me the wrong size case for the phone. This is perfect. Good quality, durable, easy to use in terms of accessing on and off, volume.
I would recommend this to a friendOtterbox saves the day!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy any phone case unless it is an Otterbox. As many times that I drop my phone, the Otterbox has protected my phone every time.
I would recommend this to a friendMr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I wanted. I’m easy to drop my phone and I wanted something to protect it. I’m satisfied
I would recommend this to a friendOtter Box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy to find this otter box that fits my phone. It has coating that lets me grab it and hold on. All the buttons, et line up perfectly.
I would recommend this to a friendYou need Otter Box if you got an IPhone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you got a good phone, a 500$ or a thousand dollar phone, you would be dumb to not have an otter box. My iPhone got ran over, by both wheels of a car and was ringing when I picked it up. Thank God, for OtterBox
I would recommend this to a friend