Customer Ratings & Reviews
- Model:
- 39120BBR
- |
- SKU:
- 6667737
Customer reviews
Rating 4.6 out of 5 stars with 2975 reviews
(2,975 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers value the Commuter Series Case's protective qualities, noting its ability to safeguard their iPhones from drops and impacts. The case's fit and ease of use are also frequently praised, along with its lightweight design. While some find the case a bit bulky, many appreciate the balance between protection and slim profile.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Decent case that fits iPhone 5S with new flash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was great because I could use it on the 5S the first day. Mophie and Lifeproof have no cases yet for 5S due to the new flash. However, the case does get in the way of the aviation button sometimes.
This review is from OtterBox - Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Reflection
I would recommend this to a friendRated 2 out of 5 stars
The the otter box case works fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product but the online experience was not good. I ordered and it was approved to pick up at the local store. Then I received a message that the card was denied. I called number listed and was told the case was ready to picked up. I went to the store and when the transaction it said card was denied. I purchased the case in the store with the same card.I few days later my bank called and said the original online transaction had been run through over 20 times and finally the bank stopped Best Buy from running the transaction through.
No, I would not recommend this to a friend- Cons mentioned:Screen protector
Rated 2 out of 5 stars
Not as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not come with screen protector as a advertised in description from Best Buy as well as Otterbox's site.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Bill,
We apologize that this Commuter series isn't quite meeting expectations! While this particular case does not include a built-in screen shield, it should come with a scratch protector that you can apply separately. If your packaging does not include this, we're confident that Best Buy should be able to straighten this out in no time at all. We would recommend contacting them for further assistance, and if you have any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269. They'll always do what they can to help out!
Best,
OtterBox Customer Service Team
Rated 1 out of 5 stars
Great if you drop your phone often
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's bulky but durable. The outside case doesn't fit Apple's lightning to 30 pin adapter. Unless you want to take off the outer hard case, which I have done several times (less than 20). Now my outer hard case is broken. The inner soft case is stretching out. Rumor has it otterbox no longer has an amazing warranty. Very disappointed and the case was expensive.
This review is from OtterBox - Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Reflection
No, I would not recommend this to a friendRated 3 out of 5 stars
Poor design for input covers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not care for this cover. It seems to be good at protection however the rubber covers of the input spaces is awkward and the rubber sticks out at an odd angle.
No, I would not recommend this to a friendRated 3 out of 5 stars
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. But by the next day, I noticed the material was broken. I am not that hard on the case. May have been like that when the rep put it on the phone (messed up in the package?)
This review is from OtterBox - Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Reflection
I would recommend this to a friendRated 3 out of 5 stars
Eh for OtterBox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had OtterBox's before. This one I didn't like because the rubber near the bottom was so flimsy. The flap was hard to open and overall the feel was bad.
No, I would not recommend this to a friendRated 3 out of 5 stars
Good phone protection, but..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone protection with this new case, but nearly a fight every single time trying to use the phone's power button once the case is on the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey happygramok,
Every time you want to turn your phone on, we certainly don't want you to have to "Fight the Power" (1989 song by Public Enemy)! Sometimes the buttons are a little tough at first, but if they're not loosening up over time, we definitely want to get you taken care of. Please feel welcome to ring up our playful Otters at 1-855-688-7269, and they'll help smooth things over with a warranty claim!
Cheers,
OtterBox Customer Service Team
Rated 3 out of 5 stars
Adequate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found the case to be adequate, yet bulky when slid into a hip pocket for carrying. Decided to go with a Tech 21 case and a tempered glass (Zagg) face.
I would recommend this to a friendRated 3 out of 5 stars
Meh.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is purely functional, but for the pricepoint I was hoping for a bit more. I wound up selling this case at a second hand store and getting a mophie.
No, I would not recommend this to a friend- Pros mentioned:Color
Rated 2 out of 5 stars
Stylish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the pink and white case, but the white was dirty after a couple uses. Especially if you keep it in your jean pockets.
This review is from Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Avon
No, I would not recommend this to a friend Rated 1 out of 5 stars
Did not fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this case did the wife's phone and a black one for mine. This case did not fit properly, could not operate the volume buttons or use the camera.
This review is from OtterBox - Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Reflection
No, I would not recommend this to a friendRated 3 out of 5 stars
Purchased but returned
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box stated that it fit my Mom's phone. I asked salesperson but in fact it DIDNT fit her phone had to return.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Amber,
We're so sorry to hear that things weren't lining up with that Commuter Series case, and that you had to return it. Please feel welcome to give us a call at 1-855-688-7269, and we'll set your mom up with a case that will fit her phone seamlessly.
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Grip
Rated 1 out of 5 stars
Great if you never need to hold it...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first time I have been unhappy with an Otter product. This had potential as it was not bulky but the problem is, it has such a smooth and slick surface, it fly out of my hand when I take it out of my pocket or slides off my desk. At least try to make it where the surface has a non-slip material.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Durability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OK case if it were cheaper. This is the second one, as the first broke at a very weak point at the bottom (thin plastic area).
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We completely understand your apprehension based on price, but we have full confidence that the cost is well worth the maximum protection, outstanding customer service and the amazing one-year limited warranty you get.
Speaking of the warranty, we hope you took advantage of it when your first case broke. If you ever need assistance with your Commuter case please give our friendly Otters a call at 1-855-419-7417. We are happy to help!
Best,
OtterBox Customer Service Team
Rated 3 out of 5 stars
Good product for the price I paid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good product. The only drawback to it is that if you need to clean the iPhone, the case is a little hard to take off.
I would recommend this to a friendRated 3 out of 5 stars
Otter box didn’t box well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughters and it was not durable enough to handle their teenage hands. It broke after a month.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Empress,
We so apologize that this Commuter case did not survive the test of the teenagers! Not to worry - we have a back-up plan. Please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to set up a warranty claim for you. We'll send a replacement case and get you back on track to teenage protection in no time at all!
Best,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Rated 2 out of 5 stars
Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of bulky and thick which makes it hard for me to put in or take out of pockets
No, I would not recommend this to a friend Rated 1 out of 5 stars
Very cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is very cheap. It broke or cracked when we touched it and we couldn't take it back because we didn't have item it came in!
No, I would not recommend this to a friendRated 1 out of 5 stars
pretty poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It cracked the first week we bought it but have not had a chance to return.
No, I would not recommend this to a friend




