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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6631 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers often highlight the Commuter Series Case's excellent protection and snug fit, praising its ease of use and attractive design. Many appreciate the case's lightweight feel and available color options, while some find the price worthwhile. However, a few customers mention that the case might be too bulky for some users, and that the screen protector could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 329 Showing 6,561-6,580 of 6,631 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox: Only case I'll use for my iPhones. It is great, I've actually had my phone slip out of my hand and fall onto hard tile at a store -- Otterbox kept it safe. The Commuter is also my favorite in particular because it provides the protection iPhones need without the bulkiness.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Good iPhone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this case. It fits well and protects my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox is a Great Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case for my iPhone 6. I dropped it on the corner and the case saved my phone. Unfortunately the case cracked but their 1 year customer service warranty replacement is amazing and I have a new outer shell. OtterBox is my go to iPhone case for sure.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for a great price. I ordered online and used store pickup because it was cheaper online and store pickup is faster than doing a price match in the store. I was in and out of the store in 5 minutes. That is my kind of shopping! I have used Otterbox Commuter series on all my phones and they work great, this one included.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cute color got this one for my mom and she liked it. keeps phone fairly slim

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option for the clumsy self

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case can really take a beaten like crazy, great buy to say the least

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this case for my mother and she has loved it from the beginning.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Excellent protection for iPhone 6s

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is durable so that it protects the phone, and yet not bulky so that the phone/case comfortably fits in your pocket. It's a good value at the regular price of $24.99, but an excellent value when it is on sale for $15.99.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. My wife just loves it. Yours will too.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Hard to Remove

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter Box case is great for hard knocks (and drops) to protect the phone for damage. It does become a little difficult to remove the case from the phone. The one that I had I broke a through one of the corner fasteners in trying to remove it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Case Doesn't Fit - Otterbox Doesn't Care

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased the teal Commuter Series for my wife's iPhone 6 and it does not fit. The inner rubber casing is a couple millimeters too big and the outer plastic has gaps on the corners and sides. When assembled on the phone you can shake the case and feel the phone move freely inside. I called Otterbox customer service and told them many people on Amazon have reported the exact same problem. They said they had no idea there was a problem with the iPhone 6 series but if I wanted to file for a warranty replacement they will charge me $6.99 for shipping. I asked why should I pay extra for a defective product and they said it's their policy. Luckily I just purchased this from Best Buy so I will return it and buy a different brand. I'm completely disappointed with their current product and customer service. This was my fifth Otterbox product I have purchased over the years. In the past I praised Otterbox for their quality and customer service but it seems they have let both slip. They have lost a customer for life and they don't seem to care.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Must have

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have if you have an iPhone to protect it great value

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love OtterBox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very good. It is slim enough to slip in your pocket easily. But, it also protects against drops (and we have had many of those) even on concrete/pavement.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The Best Phone Protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever I purchase I new phone I always get an Otterbox case and with the purchase of my Iphone 6s, the Otterbox case has continued to protect my phone since day 1.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Good Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects the phone well and has nice color variation.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not exactly like my previous Otterbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably more of a personal view point. I did not like the rounded sides of the case, therefore it didn't feel right in my hand. After years of multiple Otterbox purchases, ended up going with a different brand - Blason and have been happy with that for my iPhone 6.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this case for my iPhone 5 and it was perfect. Same for the iPhone 6. Wouldn't have anything else. Slides into and out of your jeans pocket easily!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my daughter's IPhone after she cracked her glass. This case not only looks great, it protects her phone. Great quality!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Not as Expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had commuter series Otter box cases in the past and was very happy, so I was lookin to get a new case for a new phone. This case felt very different than the previous I've owned. It had a cheap and flimsy feeling. There is no screen protector attached, instead it is separate- sticker like. I returned this immediately and bought a different case for cheaper to provide basic protection until I could find a good deal for a Lifeproof case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We are sorry that the Commuter did not work out for you. The Commuter has never had a built in screen protector. Perhaps you were thinking about the Defender case, this OtterBox does have a built in screen protector and is a little heftier. Check out the link below for more information on the Defender.

      http://www.bestbuy.com/site/otterbox-defender-case-for-apple-iphone-6-and-6s-black/4476200.p?skuId=4476200

      Of course if you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269.

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    good case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a solid otter box case for the price and the size. it has two separate layers and it comes with a screen protector that's a good value

    I would recommend this to a friend
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