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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6631 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers often highlight the Commuter Series Case's excellent protection and snug fit, praising its ease of use and attractive design. Many appreciate the case's lightweight feel and available color options, while some find the price worthwhile. However, a few customers mention that the case might be too bulky for some users, and that the screen protector could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 331 Showing 6,601-6,620 of 6,631 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    GREAT STURDY CASE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT CASE FOR THE MONEY, SECOND ONE I HAVE PURCHASED

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect accessory

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim case with great protection. Good color options.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tough enough to protect my stuff

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mix of 2 materials provides the sturdiness of the plastic and the cushion of the rubber

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good solid case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good solid case for the iphone 6. It is sturdy and protects the phone well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Has provided adequate protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the case has successfully protected its iPhone from my grandson

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Works great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case works great, protects my phone well & has a great warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great cover

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AAA+++ i love it and look good everything work fine with this cover

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Phone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is durable, and it looks great on my phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Would not recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: I have always liked the look of otterbox, and this case looks and feels good, however that is about all it has going on. Cons: The case is very loose, there are many gaps. It will peel off a screen protector(I have on a Zagg) because of the loose fit.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    DO NOT BUY IT!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an IPhone 6, I bought otter box case to protect my phone from breaking BUT NOO I dropped my phone in the parking lot and the screen completely shattered.. This case was a waste of money!!!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    It broke

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case protects the phone pretty well. After some months the case started to break along the sides and eventually broke. This case does not protect from flat drops. If you drop your phone flat on the screen or back it is going to break

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for iphone 6s

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time around owning an otter box "commuter series" case. It's not as bulky as the "defender series" and yet it still provides great protection for the iphone 6s. I highly reccommend it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good protective case, bent my phone 3 times

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my iPhone 6+ and three months later I dropped it on my driveway. Because I paid $50 for the case I expected my phone to be OK because it was not a high height. however, the case bent my phone. and then two months after that when I dropped it on my hard wood floor bent it again. Because of soft ware issues Apple replaced my phone so it had no bends. I went to disney for vacation about 3 weeks ago and I was opening my door with my magic band. my phone was not high off the ground at all and I dropped it and bent. I got a speck and I'm loving it so much more. otter boxes aren't worth the money for the bad quality. get a speck or life proof! also otter box won't replace your phone if you drop it. Don't give them money- they won't protect your phone !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor fit for the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been buying Otterbox Defender cases for both my wife and mother's iPhones since the iPhone 5. Pricey but a great value for the best case on the market. After buying a Defender case for my wife's iPhone 6 my mother commented that she did not want such a thick and heavy case so I got her the Commuter case. What a mistake, not much thinner than the Defender. Unlike the Defender the Commuter's fit is terrible, fits like you would expect a cheap $5.00 case to fit. Has gaps on both top and bottom as though the hard plastic is warped. I tried two different Commuter cases on three different iPhone 6's and they all had the same poor fit. Not what I would expect from Otterbox, very disappointed.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Paul,

      Two cases on three different devices and still no?! That's pretty unusual to have such a problem and with multiple products. We sincerely appreciate your support over the years, and we apologize that this has been your latest experience with an OtterBox. Did both of the Commuter cases come from the same store? If you haven't already returned the case outright, please feel free to reach out to us at 1-855-688-7269, and we'll see about getting you a proper fitting unit under our warranty.

      Warmly,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Sleek and protective

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a new cover for my iPhone6 .I'm well acquainted with and trust it's strength and coverage for the headphones and power cover from all Otter Box products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sturdy style

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it to go with my son's Christmas gift for his new surprised phone. Perfect match with the color iPhone I bought him which was grey.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Buyer Beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case from Best Buy because it's one of the few cases available for the iPhone 6 that offers screen protection. While installing the plastic I noticed that it is a bit too large because it protrudes over the corners. When I was done I ended up with a speck in the absolute middle of the screen. This is my fifth Otterbox for all of my iPhones over the years and this is the first time something like this has happened. I called Otterbox and they said if I had purchased it through them they would've sent me a replacement plastic, however since I purchased it through Best Buy and since it was still returnable to Best Buy I would have to work through Best Buy. They did offer to send me an email so I could resolve the issue with them if Best Buy deemed it should be handled that way. They never sent the email. Since this was my fifth Otter box I was complacent and trashed the packaging right away and my wife threw out some flour all over it before I was done installing the plastic (Yes, this really did happen). Needless to say the imperfections in the Otterbox screen protector is ALL is see every time I look at my phone now. The product could be great but it seems Otterbox will only back the product if you purchase it through them (if you're lucky enough to actually receive the email they "send"). Buyer beware. I have images but I got a gateway error when I tried uploading them for the review.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Breaks often

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this case from January to november and have had to have it replaced three times so far both times it has broken has been from the exact same spot so i think its faulty manufacturing.it does protect your phone and looks nice though i just wish it was more durable.btw it mainly breaks whenever you need to take your phone out of the case

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Jacky,

      Although we’re glad that the Commuter case is taking good care of your iPhone 6/6s, we are sorry that you are having some bad luck with the case breaking. We truly hope that your current case lasts until you are ready for a new phone but if you ever need assistance with your OtterBox please do not hesitate to give our friendly Otters a call. We can be reached at 1-855-688-7269 and we are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Great case for my wife!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is bad about dropping her phones and this seems to hold up very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box great item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing beats having an otter box and picking out your favorite colors

    I would recommend this to a friend