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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2737 reviews

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96%
would recommend
to a friend

Customers are saying

Customers are positive about the Commuter Series Case's protection, fit, lightweight design, and ease of use, with many praising its quality and sleek profile. However, some customers expressed concerns about the case adding bulk and the quality of the included screen protector. A few also mentioned the price point as a potential drawback, while others found the grip to be less than ideal. Overall, the case receives positive feedback for its protective qualities and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,737 of 2,737 reviews
  • Cons mentioned:
    Grip

    Rated 2 out of 5 stars

    Adequate, I suppose.....

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really that gripping, could use more soft rubber on the sides, basically slips right out of your hand. For the money spent it could just Be Better. Spend for a Defender, bypass this 'lite' version.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Strong case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is always dropping her phone and it has yet to crack.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Otterbox case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good... Now my phone fits in my pocket now.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Excellent Phone Cover

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design and durable product for your iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Tough

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth the price as it protects the phone even if dropped from good height.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem with the product. It fits well the iphone. The packaging is good. Returned it though because my daughter bought me already the same product. No regrets at all.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Stain easily

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put my cell on my back pocket and my dark jeans stained the phone case. I tried cleaning it even with some clorox lol but it remained stained. So the case looked dirty :/ Who knows probably my dark jeans were just cheap but if I would have known this I wouldn't have bought it. SO I got rid of it and bought a dark otterbox from Best Buy also. For the price of these that should happen. I wouldn't recommend the light color covers if you wear dark jeans that might bleed. Or just don't put your cell in your pocket. Would recomment Otterbox and Best Buy though

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Nelly,

      We’re sorry that the Neon Rose Commuter became discolored. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). That’s a bummer that you got rid of that case, we would have been happy to have helped out through our warranty. If you ever have any issues with your current OtterBox please do not hesitate to give our friendly Otters a call at 1-855-419-7417. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Perfect!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox knows right where it's at. There's competitors out there that can't even stand a chance! I will always go with OtterBox

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works and fits well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife and she's very happy with the fit and function of this case,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome otterbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit and is a good case and helps a lot everywhere I go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but most otter box products are good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good for what it is

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good little case if you do not want or need the mega super protector case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Not the best.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit perfectly, looked great, and provided great protection. The issue was that it cause the service to cut in and out.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Michael,

      We are sorry that this Commuter case seems to be interfering with your iPhone. Our cases should not have a negative impact on any signal transmitting to or from the phone. They are designed to work seamlessly with their device and not hinder any functions.

      Please give our tech-savvy Otters a call at 1-855-688-7269, and we will be happy to collect more details so that we can get to the bottom of this mystery as soon as possible.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Thin but not screen safe

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped my iPhone the same day I got my new case and the screen shattered! Not too happy right now:(

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Ls1girl,

      We are truly sorry that your iPhone 6/6s Plus sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-419-7417, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Dull

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's extremely durable but the color changes very quickly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn't buy anything but black in the future

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the white with pink rubber. The very first day, the pink rubber is so stained and dirty that it won't come clean with anything. (I've tried all sorts of tips from youtube) Complete waste of money! I'm very particular and my phone literally looks brand new. I clean my phone every time I wash my hands, multiple times a day. The pink stained rubber was ruined on day one. Never again would I spend the money on this case. I've always bought Spigen and will continue to give them my business.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi JayJay,

      We’re sorry that this Commuter case is getting a bit dirty. We completely understand why this would be frustrating and we absolutely want to help out. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).

      If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Cheap looking color

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Otterbox cases but the color of this one is a little cheap looking. I returned it.

    No, I would not recommend this to a friend