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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2737 reviews

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96%
would recommend
to a friend

Customers are saying

Customers are positive about the Commuter Series Case's protection, fit, lightweight design, and ease of use, with many praising its quality and sleek profile. However, some customers expressed concerns about the case adding bulk and the quality of the included screen protector. A few also mentioned the price point as a potential drawback, while others found the grip to be less than ideal. Overall, the case receives positive feedback for its protective qualities and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 28 reviews
  • Rated 1 out of 5 stars

    Eh.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's was an okay case... Hard to put on and take off and take off. Oh yeah and it cracked... Never dropped the case... One day I was taking it off to clean my phone and it just cracked.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi RWar,

      We are sorry that your Commuter case cracked and that it is giving you some trouble removing and reinstalling it. Thankfully we can easily replace the broken part through our warranty. Simply give our friendly Otters a call at 1-855-419-7417, and we will get that set up for you in no time!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Inconvenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A pain to put on and take off. Not charger friendly when using the lightening adapter.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We are sorry that this Commuter case is a bit difficult for you to remove and install. That is strange that it is hindering your ability to charge your iPhone. What you are experiencing is not at all typical and we definitely want to help out. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to get to the bottom of this dilemma.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Misleading images

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is not about the quality of the product, but about the website being misleading. This is a quality case I would recommend to anyone, but do not trust the images on this website. I went to my local Best Buy location today to purchase this case after reading its positive reviews. The first store I stopped in said they could not locate the 3 units their system said they had in stock, so they sent me to another local location which had almost 10 available. When I arrived at the the next location, the associate could find any of their units either. That's when we (the associate and I) realized that the SKU listed on the website is assigned to the Teal version of this case, NOT the Admiral Blue. Both locations had ample quantities of the Teal case available, all scanning with the SKU listed on the website for the Admiral Blue version. I did not attempt to check a third location as I had already spent an hour. After learning of the discrepancy between the images online and the product in store, I would not trust purchasing this item from the website either, and instead purchased it through amazon.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    OtterBox - Commuter Series Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is on par with the rest of their commuter cases for the iPhone. The rubber collects all the dust and lint from your pocket and the plastic is extremely hard to get off the phone. OtterBox customer service is terrible, just throwing that out there.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We’re sorry that this Commuter case is difficult to remove for you and that it is accumulating dust and lint. We’re even more apologetic that our customer service fell short with this situation. This is surprising as we pride ourselves in making every effort to help our customers out. If lint/dust is collecting on the case you should be able to clean it off fairly easily with mild soap and water (never with abrasive or corrosive cleaners that may damage the case). At least the lint/dust is not making it to your phone, the Commuter is doing its job! We do hope that if you have any questions or need our assistance that you give our friendly Otters a call at 1-855-688-7269, we genuinely want to help out in any way that we can.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 1 out of 5 stars

    HORRIBLE CASE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE CASE MAY BE PROTECTIVE, BUT IS FAR TOO HEAVY TO BE USED WITH AN IPHONE 6S PLUS. GET TECH 21 CASE INSTEAD; ITS FAR LIGHTER AND PROBABLY MORE PROTECTIVE AND LETS YOU ENJOY YOUR NEW PHONE

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Herro,

      We're sorry to see that the OtterBox Commuter was a bit too substantial in terms of weight for your taste, but we appreciate the candid feedback nonetheless. Understanding that you have already moved on, we still thought we would let you know that we do offer another, more streamlined option called the OtterBox Symmetry. You can check it out right here at Best Buy:

      http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-6-plus-and-6s-plus-black/4473701.p?id=1219751156687&skuId=4473701

      If you ever have any questions or comments, please feel free to reach out to our friendly Otters at 1-855-688-7269, and we'll always be happy to help!

      Regards,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Case is horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a fan of otter box I will not use any other cases for my phones. But this particular case was very disappointing. The silicone is hard to keep clean and starts to turn colors. My pink started turning purple after a week.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this from online and the color does not look like the picture. It was a light blue color.. I took it back to the store. And I didn't see a otter box that look like the one online for any other type of Apple phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The description says it will fit the iPhone 6s Plus. Due to the minor size increase of the 6s Plus, the phone won't fit in the case. Immediate return. Even Best Buy couldn't get it to fit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too Big!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While many people give Otterbox rave reviews, I simply don't understand why. I purchased this with the idea it would be great, especially since my daughter had one on her older iPhone. When it came, it looked really great. But trying to put it on the phone was a nightmare! I know it's got to fit well in order to protect my phone, but wow! The Otterbox comes in two pieces, and while putting on the first layer was relatively easy, putting on the second was difficult and it caused my fingers to hurt! I have neuropathy, and even though some tasks are a bit painful, this hurt much more. Once it was on, the whole thing was so incredibly big, which made it harder to hold my phone and it was hard to actually reach the home button which is also where the phone scans for my fingerprint. I decided it wasn't for me, and started the process of removing it, which proved to be harder and even more painful than putting it on! I returned it to my local Best Buy, where my refund was cheerfully and immediately refunded with no questions asked! I commend Best Buy for the way they handled my return so I would give the return process five stars. I hope this review helps others realize that although Otterbox is great for many people, it may not be the best option for those who have limited mobility in their hands and fingers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Love the color, just did not protect screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been looking for a case for my 6+ that would protect my screen and entire phone. However this one did not. So I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes your phone look really big and think the point to have an iPhone 6 is the looks not really efficiency

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nice Looking But no protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case did not protect the phone at all. Phone broke the first time it was dropped on the floor.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi SkyHigh,

      We are truly sorry to see that your iPhone took a spill and sustained a serious injury while under the watch of the OtterBox Commuter. Although protection is our number one priority, there are numerous variables which are unique to each drop, fall, mishap, etc. that make it so we are unable to guarantee that all risk will be removed by use of the case. While our warranty does not extend to your mobile device, we would very much like to send you a new OtterBox in the event that yours was compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we will be glad to set this up for you.

      Warmly,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Bad product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was protected at all . Otter products are good . This one not so much

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Why

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We should all insist that our 1200 phones come scratch resistant!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not fit iphone 6s+ this new phone is bigger than the 6+

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't care for this product. It's not what I expected

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't protect my phone, and breaks all headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only was this case not waterproof, the protection mechanisms it has snaps headphones out of the jack. Even if you leave the flap open (then making the water proof claim useless) it tries to close and pushes your headphone connector out of place. It broke 3 pairs of headphones in less than a week. If you never use your speakers, headphones l, vibrate ring button, or volume this case works fine. Can't believe no reviews mentioned this major product defect.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Justin,

      We are truly sorry that your iPhone 6/6s Plus sustained an injury and for any misunderstanding about the Commuter’s protective qualities. Although it provides great protection when it comes to drops, bumps and scrapes it is not waterproof and we never claim that it is. That is strange that the case is not cooperating with your headphones. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if the guy who put iton cracked the case or what happened. But after I had it for a day (never dropped it) I noticed a crack on the back by the camera lens. I thought it was a hair just caught between cases but then realized it was indeed a crack! It is now chipped and I have to call otterbox and get a new one. I have had many many otter boxes and never had one break this quick. Think it was defective from the start.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Manda,

      We’re sorry that this Commuter cracked so soon on you. That is strange and we certainly want to help out. Please do give us a call so that we can get you set up with a warranty replacement as soon as possible. Our friendly Otters can be reached at 1-855-419-7417.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Not worth the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this case to protect my phone. It fell from the smallest and slightest drop and my screen still cracked. The pink lining on the case got stained just from putting into my purse the first day I got it. Not worth the money!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Lydia,

      We are truly sorry that your iPhone's screen cracked. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation. Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-419-7417, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    It did not protect my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The glass on my iPhone broke when I dropped it. The salesperson said it would protect the phone if it was dropped. I am very disappointed with Best Buy and this product.

    No, I would not recommend this to a friend