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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2603 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the excellent protection and snug fit this case provides for their Apple iPhones. Many appreciate the lightweight design and the case's ease of use, while some find the lack of grip to be a minor drawback. Positive feedback also highlights the case's good value for the price and attractive color options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 2,603 reviews
  • Rated 4 out of 5 stars

    Hard working slim case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works hard for the money. But don’t throw your phone or it will break. Lesson learned.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Protects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is not to bulky came in the color she liked

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keeps phone safe, but gets dirty quickly

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second one I’ve had & they both get dirty quickly!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like not love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good case but it's not the best OtterBox case. Not a fan of dual layer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter iPhone Protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am very happy with the performance of the otterbox for iPhone 8.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LOVE THIS CASE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT, ATTRACTIVE, SECURE COVER! LIKE IT VERY MUCH.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great case, but a bit pricey. It also has a wonderful warranty.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case for my kid's phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for my kid's phone. Sturdy design and great for a teenager.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Really impressed with how slim for the protection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Concern about charging flap breaking off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the product overall but eventually the charging flap may break off with use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an OK case not to greet you know I have an on my sons life only and of course he cracked the back of it with this case so I guess if you drop it you Gotta say a prayer if you got a crack and that maybe you have a quick maybe one he has a cracked so I’m very upset auto bots you give

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best option for the price and in a brick and mortar shop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and is not that bulky overall happy with the product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For my son

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this OtterBox for my sons iPhone 7 and so far so good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter is a quality product that protects the IPhone 8 Plus very well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good casedoes job i needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not need want an expensive phone case This one does what I needed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t expecting much, but was surprise By its durability

    I would recommend this to a friend
  • Cons mentioned:
    Grip

    Rated 1 out of 5 stars

    What were designers thinking?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy Outer plastic shell has no grip and is slippery Not sure why this is even for sale, you can’t even charge the phone without removing plastic shell, rubber case underneath plastic is nice quality and allows you to charge but why would you design a product for a specific phone that you have to disassemble the case just to charge battery?

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Commuter Series case! We greatly appreciate your feedback about the grip of your OtterBox, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, if you're looking for a case option with a bit more grip, we'd suggest checking out our Defender Series Pro here: : https://www.bestbuy.com/site/otterbox-defender-series-pro-modular-case-for-apple-iphone-7-8-and-se-2nd-generation-black/6296130.p?skuId=6296130

      As for your troubles with charging, that case should be allowing you to easily access your charger port, so it's odd to hear that you're having troubles with yours! Feel free to call us at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Much better than my last one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case seems to be working out well for me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Otter Box case and both broke near the top of the phone. Otterbox warranty program is a pain in the foot with their immediate filing of proof of purchase to get a warranty. They are overpriced and too complicated to warranty. I gave a 3 because is was good for approx 2-3 months....

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Warren,

      We're sorry to hear that your Commuter shells have both cracked! Our cases are not necessarily designed to be indestructible so much as they are intended to absorb the brunt of any impacts that would otherwise harm your device. So as long as your iPhone has emerged unscathed, we're going to call this a win and cut straight to the part where we send you a new replacement!

      We're surprised that the warranty program was proving to be tricky, since normally the process is pretty straightforward. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to help with a quick warranty claim. You'll have a brand-new Commuter shell in your hands before you know it!

      Sincerely,
      OtterBox Customer Service Team otterbox