Customer Ratings & Reviews
- Model:
- 49675BBR
- SKU:
- 6028015
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent protection and snug fit this case provides for their Apple iPhones. Many appreciate the lightweight design and the case's ease of use, while some find the lack of grip to be a minor drawback. Positive feedback also highlights the case's good value for the price and attractive color options.
This summary was generated by AI based on customer reviews.
So far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it works just as good as the big bulky case.
I would recommend this to a friendDisappointed in quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used to be a otter box person all the way, but the cases haven’t been improved in so long and they are just being made cheeper and cheeper. Mine already has a crack in the base and the rubber is stretching. I’m ready for otter box to do something innovative again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Applesauce22,
We're sorry to hear that your confidence in OtterBox is fading, and we would love to help boost it up again! We assure you, our cases are still made with the finest polycarbonate plastic and synthetic rubber materials, and they still offer the ultimate protection. As for your current Commuter series, we apologize that the case is cracked and a little stretched out, but our friendly Otters will be happy to set you up with a replacement. Please feel free to call them at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Best,
OtterBox Customer Service Team
good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Strong case very good product, would purchase again.
I would recommend this to a friendHehej
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So good love it and i hope they get mor spotlightb
I would recommend this to a friendGood case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sturdy charging case. Stands up to most anything.
I would recommend this to a friendHole is in the wrong spot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case for my new iPhone SE 2020 Gen 2. It protects my phone, but the hole that is supposed to feature the Apple symbol on the back is in the wrong spot. What’s the point of having a hole in the case?
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Lizzy!
We're sorry to hear about any frustration with the vanity window on your Commuter Series case! We'll be sure to pass your feedback along to our design team. Keep in mind, that is a purely cosmetic issue, so you shouldn't see any reduction in the protective qualities of that case. If you do run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Good at price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a tough and light, and just enough at price. Picture quality is enough for my purpose. It’s also good to be my GPS when I drive since not too big. When I see YouTube it’s not easy because there is no stand function.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Akihiko,
We can't be sure if you're speaking on the Commuter series or the iPhone itself here, but regardless, we're glad to hear that everything is exceeding expectations! Going forward, if you have any OtterBox-related questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269. They'll always do what they can to help out!
Cheers,
OtterBox Customer Service Team
Made for iPhone 7&8, but the SE fits in it, sorta
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noticed the apple logo is in a different spot on the SE, than with the 7&8. So whatever phone you get prepare for a circle of that color on it if you buy this case and have the SE.
No, I would not recommend this to a friendDidn’t last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box is usually my first pick but this particular case only lasted a couple of months before the bottom piece broke. Not sure if it was defective when purchased but likely won’t purchase again
No, I would not recommend this to a friendCase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what I need it to just wish it still came with the screen cover so I didn’t have to buy it separately but that is how they get more money from you
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Sniehoff,
We're so sorry you're feeling as though this Commuter Series case is missing something. We'd recommend our Defender Series case if you're looking for an all-enclosed case. Please feel free to check it out on our OtterBox website. In the meantime, please feel free to give us a call at (855) 688-7269 with any further questions or concerns you may have and we'd be happy to chat.
Best,
obcst
Otter up .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was not what I had hoped for it is not as durable as the Defender case It is a ok case just not a top pick for me.
No, I would not recommend this to a friendCharging difficult.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to get good connection for power/charging cable, because of the way access point on case is designed. Otherwise, it's fine.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback about the port opening, and we'll be sure to let our design team know about your experience. If that issue persists, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
might as well buy the black case!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it on my phone for an hour and it already started to change color. protects your phone, yes, but probably won’t be pink for long.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Amelia!
We're sorry to hear that your case has started transforming so quickly! Go ahead and give our color conscious CS Otters a call at 1-855-688-7269, and we can look into getting that case replaced.
Best,
OtterBox Customer Service Team
It’s okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It protected the phone but it doesn’t maintain its color of pink. I have had the case three weeks or so and it has picked up the color of my jeans, my purse and my blazer.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Wizdomjoy,
We apologize that this Commuter series has been feeling a little blue lately! Our stylish Otters would love to get you into a snazzy, new replacement, so please don't hesitate to call them at 1-855-688-7269. They'll launch a warranty claim and get you back on track to polished protection as soon as possible!
Sincerely,
OtterBox Customer Service Team
case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is OK, wish they had more colors, it makes the use of the phone buttons a little difficult
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having troubles with the buttons on your Commuter Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so please don't hesitate to reach out to our helpful team of Customer Service Otters here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product is ok. not even “okay” too expensice for what it is and not great protection either.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Commuter Series case didn't live up to your expectations! Keep in mind, the price of that case reflects not only the hundreds of hours of design testing that go into that case design but also the world class warranty that backs your case. If you run into any issues with your OtterBox, please don't hesitate to reach out to our helpful team of Customer Service Otters here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for iPhone. Recommend buying a screen protector because this case didn’t protect. That’s the reason for the 3 stars.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi JRod05,
We apologize that you're feeling slightly disheartened by the screenless style of the Commuter series! Historically, the Commuter hasn't included any sort of built-in screen protection in order to provide complete access to your phone display. While this case passed all of our extensive tests to ensure maximum drop protection, we certainly understand why some might be looking for a little additional peace of mind upfront! We would suggest taking a peek at our Alpha Glass, which is engineered to be the perfect partner to the Commuter. Feel free to check it out by clicking on the following link, and give our helpful Otters a call at 1-855-688-7269 with any other questions!
https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-apple-iphone-7-clear/5632833.p?skuId=5632833
Best,
OtterBox Customer Service Team
It ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color but the pink changes color to everything it comes in contact with. Ugh. It works keeping your phone secure.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Wizdomjoy,
Happy to hear that the case's security is keeping the phone's safety on lock-down! We're sad that the cosmetic category is not winning so far on your scorecard, though. We are confident that a replacement will restore the Commuter's former rosy luster. Feel welcome to drop our color-expert Otters a line at 1-855-688-7269, and we'll paint together a warranty claim!
Happy Holidays,
OtterBox Customer Service Team
Otter iPhone 8
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case so far. Just really concerns me with the thickness of layer it has for this I phone 8 how thin.
I would recommend this to a friendDifficult
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to put it in on the phone, even the salesperson at Best Buy had trouble
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Mark!
We're sorry to hear that you had some trouble with the installation of your Commuter Series case! The good news is, we have a great installation video to make things a bit easier. Check that out here: https://www.youtube.com/watch?v=JBMw_pEu7TI
If you run into any other issues, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team