Customer Ratings & Reviews
- Model:
- 49675BBR
- SKU:
- 6028015
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent protection and snug fit this case provides for their Apple iPhones. Many appreciate the lightweight design and the case's ease of use, while some find the lack of grip to be a minor drawback. Positive feedback also highlights the case's good value for the price and attractive color options.
This summary was generated by AI based on customer reviews.
Doesn’t show apple on se
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have been perfect if it showed the apple. They should put that in the description
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Angel!
We're sorry to hear about any disappointment with your Commuter Series case. Keep in mind, that issue is completely cosmetic, and should have no impact on the protective quality of your case. We'll be sure to get your feedback passed up the ladder to our design team. In the meantime, if you do run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.More slender than older otter box cases but rubber border around screen is already getting distorted.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Customer,
Distorted?! Say it isn't so!
Not to worry - our handy Otters are here to tighten things back up. Just give them a call at 1-855-688-7269, and they'll send you a brand-new warranty replacement in practically no time at all!
Cheers,
OtterBox Customer Service Team
Bought it for my Iphone SE but it didn 't fit.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just didn't fit. Too small. Not as sturdy as my older case for my older i-phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jackson!
It's odd to hear that your Defender Series case isn't fitting properly! Our cases are made very specifically for certain devices, so it's very important to make sure you have the correct case for your device. This case is designed specifically for the iPhone 7, 8, and SE (2nd Gen). If you're using any of those devices, then please reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Wrong Item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item I selected was not what I wanted. I would like to return it.
No, I would not recommend this to a friendtypical over priced piece of plastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is ok, i guess it will do the job, way too expensive for what it is
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi SCat,
We apologize that you're feeling slightly uncertain about the Commuter series so far! While we completely understand your apprehension towards the cost of the unit, we truly feel that the price point reflects the worth of maintaining the high-caliber protection, exceptional customer service, and limited lifetime warranty that all come with the product. If you have any other questions, please don't hesitate to reach out to us at 1-855-688-7269. We're always happy to chat!
Sincerely,
OtterBox Customer Service Team
It's smarter than I am !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had it long enough to give it a fair review !
I would recommend this to a friendAverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's an okay case kinda pricey, for the quality ive had better cases
No, I would not recommend this to a friendOkay case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special. Durable and does its job. But a bit pricy
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your case hasn't overly impressed you! We always appreciate feedback, so we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any issues with your case, just remember that it is backed by our stellar warranty, so we'd be more than happy to get you a replacement OtterBox.
Best,
OtterBox Customer Service Team
Fits iPhone 6s but can’t use headphone jack.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this case would fit my iPhone 6s. The case did fit the phone however the hard outer case blocks part of the headphone jack, causing you to either use bluetooth headphones or to remove the outer case when you want to use your headphones. Had to take the case back.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your Commuter Series case! While that case may seem like it fits the iPhone 6s, it is designed specifically for the iPhone 7 and 8, so it will not perform optimally on any other device. We're sorry for any confusion!
Best,
OtterBox Customer Service Team
Prone to dirt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case gets dirty and old looking way too quick. Regret purchasing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Shantel,
We're so sorry to hear that this Commuter series has been looking a little older than its years lately! For any dirt that accumulates on the case, we typically recommend using a reliable dose of soap and water to wipe things down. If that doesn't do the trick, please feel welcome to give our friendly Otters a call at 1-855-688-7269. They'll be more than happy to set you up with a warranty replacement!
Cheers,
OtterBox Customer Service Team
phone protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife wanted to protect her newly updated phone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey MMWags,
Woo-hoo! With new updates, comes new protective cases!
We're so happy to hear that your wife joined the Otter family with her iPhone, and if she has any questions going forward, our friendly representatives will be more than happy to chat. Simply give them a call at 1-855-688-7269, and they'll jump right in!
Best,
OtterBox Customer Service Team
Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a sturdy phone case but for the cost, not worth it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Lovemusic,
While we're glad to see that this Commuter series is providing some solid security, we apologize that you're feeling a little hesitant about the price point! While we certainly appreciate your apprehension, we assure you that this unit will prove its worth time and time again by protecting your iPhone. Should you run into any further inquiries, please don't hesitate to call our energetic Otters at 1-855-688-7269, and they'll be excited to help out!
Warmly,
OtterBox Customer Service Team
Otter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job of proventing my screen of shattering
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Thomas,
We're so happy to see that this Commuter series has hit a home run on the protective front! We're confident that this case should keep your iPhone safe and secure for a long time to come. If you run into any future questions and comments, please feel welcome to call our handy Otters at 1-855-688-7269, and they'll happily fix things up!
Sincerely,
OtterBox Customer Service Team
Phone protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife wants to protect her new Mother's Day gift.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mmwagner4,
We love to hear that your wife received some stylish protection for Mother's Day! We're confident that this case should keep her iPhone safe and sleek for a long time to come. If, however, you run into any future questions, please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to provide assistance!
Best,
OtterBox Customer Service Team
Nice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case, but the case quickly come discolored...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Christylynn0089,
Uh oh - sounds like your Commuter series had dreams to become a different color, and decided to go for it! While we're all about making dreams come true here at OtterBox, we apologize that this happened. Not to worry - our stylish Otters will be more than happy to outfit you with a sleek new replacement case. Feel free to give them a ring at 1-855-688-7269, and they'll get a warranty claim rolling right away!
Sincerely,
OtterBox Customer Service Team
Fits, but not made for iPhone SE 2020
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always have bought and used Otterbox cases, specifically the Commuter cases. The the Otterbox Commuter case for iPhone SE 2020 is lacking. The case fits, but it is not made for iPhone SE. the Apple logo in the SE 2020 is positioned lower. So the round cutout on the case does not align or show the logo. Now it just looks odd the have an open circle on the case that only shows the back of the phone. I guess it’s too late to send it back since I had to destroy the packaging to get the case out.
No, I would not recommend this to a friendPhone cover
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product looks good but I’m not hard on things and part if it just broke off.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Commuter Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Not a protective case at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this case July 25,2019. Less then one month of purchasing it, the phone was dropped and instantly cracked the phone and pieces of glass all over the place. Ugh ...... would not recommend this particular case to anyone unfortunately. First time we’ve ever had an iPhone case that didn’t protect but this one did not at all do what it was advertised to do , which was protect the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your phone. While our cases are tough, we're not able to predict every unique variable in each fall. Though we aren't able to extend our warranty to the device itself, we are more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that claim started for you.
Best,
OtterBox Customer Service Team
No packr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get my package 1 star pls can u give my package
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Angel,
We're bummed to hear you didn't get your package. We suggest contacting Best Buy's customer service team for further assistance.
Cheers,
OtterBox Customer Service Team
Would be Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case would be everything I wanted if it didn’t get instantly dirty looking.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there KaitlinJennie5,
We apologize that this Commuter series isn't fulfilling all your wildest hopes and dreams! Please feel free to call our Otter matchmakers at 1-855-688-7269, and they'll set you up with a spotless new replacement case that isn't afraid to commit to clean protection. We're confident that a warranty claim should restore your OtterBox faith in no time!
Sincerely,
OtterBox Customer Service Team