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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2702 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers frequently mention the Commuter Series Case's excellent protection and snug fit as major pros. Many appreciate its lightweight design and ease of use, along with the attractive color options. However, some find the case adds a bit of bulk, and the lack of a screen protector is a recurring concern for a few customers. A small number of users also noted minor challenges with the charging port cover.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,702 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, good protection for any smart phone.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does protect your phone well but it's too bulky!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Heavy Duty Protector Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Black case. Seems like it’ll withstand a lot. Very solid. Good case: worth it!

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Julieroro!

      We're so thrilled to hear that you're feeling confident in the iPhone 7 Commuter! We think it should withstand a lot as well. If you have any additional OtterBox questions, please feel welcome to call our friendly Otters at 1-855-688-7269. We'll be happy to talk to you and help out!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product. It protects my phone well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never let me down...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got this for my old phone and it worked well for years--really took a beating. So when I lost that phone, and had to replace it, getting another Otter Box was a no brainer....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Positive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great case. I've had for almost 2 months, and no problems. It's sturdy. It is, however, a bit difficult to put back on your phone after taking it off. But good! Great case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too bulky. Still had to buy a screen protector

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    quality case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Screen protector marginal, at best...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok I guess.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it back in February it’s December now it served its purpose I guess.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Jeremy,

      We're so glad to hear that your iPhone 7 has stayed safe in the Commuter case during many months of adventures! If you have any further OtterBox questions or comments, please feel free to call our friendly Otters at 1-855-688-7269. They'd love to grab more details and provide further assistance, if necessary!

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BothCases are pretty Good overall iPhone protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These type of cases last for a long time. They will eventually start to look run down, but depending on how much you use your phone is how fast it will start looking run down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FANTASTIC CASE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT QUALITY FOR THE FANTASTIC PRICE!!! I HIGHLY RECOMMEND IT TO EVERYONE!!! THIS IS THE BEST BRAND OF PHONE CASE OUT THERE!!! OTTER BOX PROTECTS YOUR PHONE THE BEST!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always bought otter box phone cases and have never had an issue. This case works well and is a good alternative to the defender series if you find that it is too bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice light duty case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for the accident prone phone dropped not built for extreme protection but make you feel like your still holding a phone and not a brick!! Worth taking a look

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gatchet was for my wife since she didn’t like one of hers that was too soft. She loves have it fits her phone and all the buttons are easy to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox commuter is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 6th commuter. I have them on my personal and work phones. I had one plastic outer housing break and they sent me a new one for free! Great customer support!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box does it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Otter Box case for my son to replace his old iPhone case. He loves the how his new Otter Box commuter case looks on his new iPhone 7. Thank you Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Miss my white and gray otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this one because I'm such a girl and thought pink was IT! Within days it started to look dirty. So sad! Miss my white and gray one, it always looked clean and new. While otterbox offers fantasy protection, this one, looks grungy :(

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Bethany,

      We are sorry that this Commuter case is getting dirty. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our friendly Otters a call at 1-855-688-7269 and we will be happy to assist in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Worth the money spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case, it's sleek, slim & made of top quality material. It also has these port plugs that stop dust from entering jacks and inputs, so your phone stays clean!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product! Great reputation. Durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had used this product before with previous phone. Then switched to a less expensive brand. Very disappointed in other brand. Returned to this brand. Very happy.

    I would recommend this to a friend