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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1800 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are pleased with the Commuter Series Case's excellent protection and perfect fit for their Apple iPhones. Many appreciate the case's ease of use, color options, and lightweight design. While some find the price a bit high, and others mention minor challenges with the charging port cover, the positive feedback on protection and fit is overwhelmingly prominent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 1,800 reviews
  • Rated 4 out of 5 stars

    RE: Otter Iphone 8 Plus Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best and most prettiest Iphone CASE by Otter yet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for my kid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid was very excited when I surprised her with the phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    new features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bigger screen clearer pictures and great for streaming videos

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    IPHONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Would highly recommend to anyone who needs a phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product at reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong with Otterbox at Best Buy - great product!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    This is a 2 piece phone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My parents like otterbox defender on their iphone se older rev. So, they requested another otterbox for their iphone 8 plus. I wanted the Commuter series because the Defender series is too clunky for this larger phone. The Commuter series is a two piece phone case. The inner rubber section goes on first, and then the hard plastic casing snaps over it. When the hard plastic casing goes on, then it makes the rubber section stretch, and not slide on correctly in some instances. So, I will tinker with it tomorrow and see if it snaps on correctly. And for BestBuy, they did match a price on this. It is just a pain to take it back. But I most likely will.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the poor fit you're experiencing with your parent's Commuter Series case! The good news is, we have a great warranty, so we're more than happy to get you helped out. Feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Classic sturdy case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can never go wrong with an otterbox. Slim and sturdy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great and Durable Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. It's very durable and it looks good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Only works half the time

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is for the case with the pop socket attached to it. Good case and the pop socket being built-in made in easier to sit on my pocket, but when actually using the pop socket it has terrible support!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Sorry to hear you've had some trouble with the integrated PopSockets PopGrip while using one of the Otter+Pop cases. Is the issue when you're trying for hands-free viewing, or even just when you're holding your Apple/Otter combo?

      Feel free to give us a call at 1-855-688-7269 if we can be of further assistance, and we'll always do our very best to help!

      Have a great day!
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am Happy with purchase and descent price for case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very durable and sleek. it is a great case for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always sturdy and reliable. I have used this case for years

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits perfect just what I needed not too bulky

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 7plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job for now no screen protection down fall

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is durable and looks cute with my watch.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Otterbox Case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone case. I had this one and when i dropped my phone the case shattered. Granted my phone did survive, but the case did not. I have had other cases last longer than this name brand otter box.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Curtis!

      We're sorry to hear about the damage to your Commuter Series case, but we're glad to hear that your phone is safe! Thankfully, we have a really great warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Otter is great but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve purchased multiple Otter cases but this one was way different. It’s Two pieces, One a soft mold, and the other a hard plastic. Can be a somewhat difficult to put on your phone as well as the bottom piece that covers the charging port.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey CS07,

      Sorry to hear that this Commuter series isn't precisely what you were looking for to cover your iPhone! It sounds like one of our other cases might be more your style, and our playful Otters would love to dive in and help you explore your options. Please feel free to call them at 1-855-688-7269, and they'll help you get back on the path of protection that you are most interested in!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good case for a while, but eventually it broke. I’m very clumsy and drop things a lot. Had it since Dec 2021

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Sorry to hear your OtterBox has fallen on hard times after a mere seven months on the job, but not to worry—we are on the case! Just ping our friendly Otters through the link below and we'll be glad to help get a brand-new warranty replacement Commuter Series case in the works!

      https://www.otterbox.com/en-us/warranty-begin

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Works for iPhone 8 Plus but it’s really for the 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my iPhone 8 Plus and yes it fits but this is really meant for the 7 plus. The Apple logo doesn’t fit properly in the back and it looks kinda bad. The buttons on the side wore down very quickly.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Viper,

      We apologize that you're feeling slightly let down by this Commuter series! If the side buttons are looking a little worse for wear, our playful Otters will be more than happy to dive right into a warranty claim. Please feel welcome to give them a quick call at 1-855-688-7269, and they'll send out a fresh new case in no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Not that great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim case and not bulky like the otter box I was used to. First small drop and my phone shattered on the side. Will go back to the bulky one as this case did not protect at all

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Shell,

      We're genuinely sorry to learn that your iPhone took a spill and emerged with some fatal injuries while working with the Commuter series. Truly every effort is put forth in our engineering and testing processes to ensure that our cases provide the best device protection possible, and we're bummed that your most recent experience did not reflect this commitment. Unfortunately, every drop is subject to a number of different dynamics and angles, some of which are beyond our control, and we are unable to guarantee that absolutely all exposure to risk is eliminated through the use of our products.

      Although our warranty does not extend to the Apple device itself, we would still very much like to set you up with a brand-new OtterBox in the event that your current one was also somehow compromised during the incident. If this sounds like something that you might be interested in, please don't hesitate to call our reliable representatives at 1-855-688-7269, and they’ll always be ready to help out!

      Sincerely,
      OtterBox Customer Service Team OtterBox