Customer Ratings & Reviews
- Model:
- 49694BBR
- SKU:
- 6028047
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the Commuter Series Case's excellent protection and perfect fit for their Apple iPhones. Many appreciate the case's ease of use, color options, and lightweight design. While some find the price a bit high, and others mention minor challenges with the charging port cover, the positive feedback on protection and fit is overwhelmingly prominent.
This summary was generated by AI based on customer reviews.
Not very protective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case for my husbands iPhone and the front and back glass both shattered on the first drop.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Haley,
We're genuinely sorry to hear that your husband's iPhone received such fatal injuries after a tumble in the Commuter series. Truly every effort is put forth in both our engineering and testing processes to ensure that our cases provide the best device protection possible, and we're so bummed that your initial experience did not reflect that commitment. Unfortunately, every device drop is subject to myriad different circumstances, some of which are simply beyond our scope, and we cannot always guarantee that absolutely all exposure to risk is eliminated through the use of our products.
Although our warranty is not transferable to the Apple device itself, we would still love to get you into a brand-new OtterBox to ease the sting, even if just a little. If this sounds like an option that you might be interested in, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to set this up for you!
Sincerely,
OtterBox Customer Service Team
Don’t but it unless you have big hands.....
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case sucks....it slips out of your hand....good drop protection that’s all....
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry you're not loving this Commuter Series case! This case was designed to slip in and out of your pocket with ease, but we understand that it's not for everyone. If you're looking for a more rubberized case, check out the Defender Series below. If you have any further questions or concerns, please feel free to give us a call at 1-855-688-7269 and we'd love to help!
https://www.bestbuy.com/site/otterbox-defender-series-pro-modular-case-for-apple-iphone-7-plus-black/6296132.p?skuId=6296132
Best,
OtterBox Customer Service Team
Bad quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I’m giving this product is one star is because when I received it in the mail and opened the packed the case was already ripped from two sides and was dirty like if someone had used it already. So I ended up having to go to my local Best Buy and getting it exchanged.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jose,
We're so sorry this Commuter Series case came damaged! We assure you this is anything but normal. We're glad you were able to exchange it. If you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd be happy to chat.
Best,
obcst
Not a value for money product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case broken within a month.. go for a cheaper one in amazon
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Commuter Series case broke so quickly! Did you know we have a great warranty? Give us a ring at 1-855-688-7269, and we can get your damaged case replaced for you.
Best,
OtterBox Customer Service Team
bad design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to push the bottom of hard case back every time I wanted to charge the phone because the charger plug wouldn't fit. After a couple of weeks of doing this the case broke an inch from the bottom
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tally,
We're so sorry to hear this Commuter case is running into some roadblocks! It definitely sounds like this case was having some misalignment issues. It should be secure but not difficult to use. Not to worry - we'd be more than happy to get you a brand-new case that should be a much better fit. Please feel free to give us a call at 1-855-688-7269 and you'll be enjoying that seamless security before you know it!
Best,
OtterBox Customer Service Team
Ottberox Commuter-Iphone 7Plus - Blocks Microphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first time I have bought an OtterBox that was not a match for my iPhone. The dual protective case clearly blocks both microphone holes around lightning port. Disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi JB2019,
We're so sorry things aren't lining up with this Commuter Series case.
This is strange because this case was uniquely designed to fit the iPhone 7 Plus/8 Plus seamlessly. Do you possibly have a different model phone? Or were you sent the wrong case? Nonetheless, we would like to learn a little more about your situation, so we can figure out the best way to help. Give us a call at 1-855-688-7269 and we'll dive right in!
Best.
OtterBox Customer Service Team
Not a Perfect Fit for iPnone 8+
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coorect part type is 7756852, though Bestbuy advertises this one fits 7+/8+, it is too tight, on Otterbox website, they mention 7756852 for 8+
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Nick70,
We apologize that you're having trouble finding the perfect fit with this Commuter series! We're a little puzzled by this, considering that this case is specifically engineered to pair perfectly with both the iPhone 7 Plus and iPhone 8 Plus. Our Otter detectives would love to investigate further, so please feel welcome to call them at 1-855-688-7269. They'll solve this mystery and make sure you get the stellar Otter security that you've been hoping for!
Best,
OtterBox Customer Service Team
Nice Case But Has Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice case but when it is on the cell phone, the lightning cable does not fit properly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Alan,
We're so sorry you're having some technical difficulties with this Commuter Series case. We can't guarantee compatibility with any third-party chargers, but this case should work with most Apple-approved chargers. Please feel free to give us a call at 1-855-688-7269 and we'd love to see what we can do to help.
Best,
OtterBox Customer Service Team
Did not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the case on my phone for less than 1 month. I dropped my phone and the screen shattered.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Duke.
We're sorry to hear about the damage to your screen. While our cases are tough, we're not able to predict every variable. Since we don't manufacture the device, we're not able to extend our warranty to it. That being said, we'd be more than happy to get that case replaced for you. If you give us a call at 1-855-688-7269, our CS Otters can get that warranty claim started for you.
Best,
OtterBox Customer Service Team
Not thrilled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This internal piece of the case ripped easily and made it hard to put the case back on
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Kristindz14!
We're sorry to hear that your slipcover ripped. The good news is, we have a stellar warranty, so we can get you set up with a replacement case. Drop us a line at 1-855-688-7269, and we can get that claim started for you.
Best,
OtterBox Customer Service Team
Didn’t protect my phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped it within 4 feet and it left a huge crack on my screen. Super disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Shivali,
We're genuinely sorry to learn that your iPhone screen sustained a fatal crack during a dreadful drop. Truly every effort is put forth with our cases to ensure maximum device protection, but unfortunately, each drop or fall is subject to a number of different dynamics, some of which are beyond our control, and we cannot guarantee that absolutely all exposure to risk is eliminated through the use of our products. Although our warranty does not extend to the Apple device itself, we would very much like to send you a new OtterBox so that you can have a fresh start once that phone is repaired. If this sounds like a viable option, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to set this up for you!
Sincerely,
OtterBox Customer Service Team
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cracked the third day i had it. Very poor quality. I do not recommend
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Amir!
We're sorry to hear that your Commuter Series case cracked so quickly! That's certainly odd. Did you know we have a stellar warranty? Give us a ring at 1-855-688-7269, and we'd be more than happy to get you a replacement case.
Best,
OtterBox Customer Service Team
Did not like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not feel like the phone was safe in the case. Needed a sturdier one
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi lizbestbuy,
We apologize that this Commuter series wasn't giving you the peace of mind that you were hoping for! If you're looking for something a little more heavy-duty, we might suggest taking a look at our Defender case. The Defender incorporates multiple layers to ensure rugged protection. Check it out via the link below, and if you have any further questions, our helpful Otters are just a call away at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-apple-iphone-7-plus-and-iphone-8-plus-black/6028038.p?skuId=6028038
Best,
OtterBox Customer Service Team
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case cracked in half the first time I tried to take it off!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Karen0502,
We're so sorry to hear that this Commuter series decided to abandon all hope in such a dramatic fashion! A cracked case is definitely of no use to you, and our friendly Otters would love to restore your premium protection with a warranty replacement. Please don't hesitate to give them a ring at 1-855-688-7269, and they'll be thrilled to help out!
Best,
OtterBox Customer Service Team
Broke
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case looks good but realły poorly made for otter box
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not impressed with your Commuter Series case. Thankfully, we have a great CS team, so give us a call at 1-855-688-7269, and we'll see what we can do to get you helped out.
Best,
OtterBox Customer Service Team
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My phone face shattered while it was in this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ashley,
We're truly sorry to hear that your iPhone didn't survive a fatal fall while under the vigilant security of this Commuter series! Our cases go through an extensive amount of testing to ensure maximum device protection, but unfortunately every drop falls prey to a number of different dynamics and variables, some of which are simply beyond our control. In the end, we are unable to guarantee that absolutely all exposure to danger is eliminated through the use of our products.
While our warranty is unable to extend to the Apple device itself, we would still like to send you a brand-new OtterBox in the event that your current one was also somehow compromised during the incident. If this sounds like an option that you might be interested in, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to further assist you with this!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Protection
Works!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended and keeps my phone safe. Huge fan of OtterBox products
I would recommend this to a friend - Pros mentioned:Protection
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for my dad and he loves it. He constantly destroys phone cases but this one is holding up great.
I would recommend this to a friend If you have an iPhone you must have one of these c
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have an iPhone you must have one of these cases very good protection
I would recommend this to a friendBEAUTIFUL CASE.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is nothing short of perfect for my needs. Very Nice!
I would recommend this to a friend