Customer Ratings & Reviews
- Model:
- 51195BBR
- SKU:
- 6287827
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers love the Commuter Series Case for its excellent protection and great fit for their iPhone XS Max. Many appreciate the case's ease of use and high-quality feel, while also praising its attractive color options and reasonable price. However, some find the case a bit bulky and heavy, and a few mention concerns about the grip. Despite these minor drawbacks, the positive feedback on protection and overall quality is significant.
This summary was generated by AI based on customer reviews.
Did not fit my Iphone 10.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit my phone and had to return it. Went with Otterbox for Iphone 11, which did fit my phone.
No, I would not recommend this to a friendPhone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the phone case, it just got super dirty from being in my Jean pocket and turned it dark blue.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Jamie,
We apologize that this Commuter series can't seem to get along with your favorite jeans! Not to worry - our Otter referees are ready to step onto the field and solve the dispute with ease and haste. Just give them a call at 1-855-688-7269, and after reviewing the play, they'll be able to process a warranty claim so that you can enjoy a clean new replacement!
Sincerely,
OtterBox Customer Service Team
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case has already broken where the charger plugs into iphone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Brad,
We're bummed to hear your Commuter case has torn. Thankfully, our warranty can help! Give our friendly Otters a quick call at 1-855-688-7269 and we'll be sure to set this up for you!
Cheers,
OtterBox Customer Service Team
Phone case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box quality, you get what you pay for. It’s good
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're liking your Commuter Series case! If there's anything that's keeping this from being a 5-star experience, give us a ring at 1-855-688-7269. We'd love to get your thoughts passed along to our engineers.
Best,
OtterBox Customer Service Team
Good phone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a strong case to protect your new phone from breaking.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Robert!
We're glad to hear that your case is doing its job so far! If there's anything keeping this from being a 5-star experience, give us a ring at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
Solid case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid case for the money. Working outdoors, it's a must.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Crissy,
We're so happy to hear that this Commuter series has come in handy while you've been working outdoors! We trust that this case should continue to prove itself and protect your iPhone from any incoming device dangers, but if you do run into any future questions, please feel welcome to call our playful Otters at 1-855-688-7269. They'll happily dive in to help out!
Best,
OtterBox Customer Service Team
- Cons mentioned:Grip
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Much too slick and slippery hard to hold feels extremely cheap. I’ve always been an otterBox user this one may have been the last one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Guru99,
Sorry to hear that you're feeling some slight apprehension towards this Commuter series! Rest assured, that case is intentionally designed and tested to ensure solid, pocket-friendly protection, and should keep your iPhone Xs Max safe for a long time to come.
That being said, if your heart is set on a more rugged design, we would suggest taking a look at the Defender Series Pro. The Defender incorporates multiple layers of security, including a rubber silicone exterior that should offer additional grip. Check it out via the link below, and give our helpful Otters a call at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-apple-iphone-xs-max-black/6287798.p?skuId=6287798
Best,
OtterBox Customer Service Team
Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not my kind of case. If you like adding a case to make your sleak new smartphone bigger than its for you!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Just,
We apologize that this Commuter series seems a little too cumbersome for your comfort level! Although we do our absolute best to streamline our case designs as much as possible, in the end, the extra layers on the case do a lot in terms of added protection, and keeping your device safe is our top priority. If you have any additional questions or comments, please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to chat!
Warmly,
OtterBox Customer Service Team
Will harm your phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. I cant believe this is an otterbox product. Fits loosely on iphone xs max. My brand new iphone slipped out of this case from a minor drop and chipped my new phone! Do not buy this product
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey ChangoX,
We're truly sorry to hear that your iPhone retained some damage when it had trouble fitting with this Commuter series! It is very rare that our cases don't hug their accompanying devices tightly, especially since they are engineered and tested to provide the best drop protection possible. Although our warranty is unable to extend to the Apple device itself, we would still love to set you up with a brand-new OtterBox because it sounds like your current one was compromised in some way. If this sounds like something that you might be interested in, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to set this up for you.
Sincerely,
OtterBox Customer Service Team
One star
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One star because best buy price matches. Had to exchange phone cases anyways due to switching to the Xs instead of max. But be careful the phone case was already starting to stain blue from jeans.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Erik,
We apologize that your initial Commuter series started to run into some staining, but we're glad to hear that you already received a fresh new replacement case! Should you run into any future cosmetic complications, please feel welcome to call our reliable representatives at 1-855-688-7269, and they'll always be delighted to help out!
Sincerely,
OtterBox Customer Service Team
Pink case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gets dirty really fast looks ugly. Very pretty if it’s a one time use!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there 03browneyez,
Sorry to hear that your Commuter series has been suffering from some cosmetic complications recently! While any aesthetic issues shouldn't impact your levels of protection, we totally get why this would be a bummer. Our tidy Otters would love to clean things up with a warranty claim, so please feel welcome to give them a quick call at 1-855-688-7269. They'll send out a spotless new replacement in practically no time at all!
Kindly,
OtterBox Customer Service Team
- Cons mentioned:Grip
Good for on the go but slick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used the Otterbox Commuter brand before for my IPhone 7. It seemed to have a slimmer profile and feel in the hand. The thickness does seem to feel a bit bulky like I the Defender series but still has a nice feel. The Commuter series is the in the middle for Otterbox in terms for toughness of the Defender and the thinness of the Symmetry. The price tag reflects this, you hit the in the middle point. My biggest criticism of the series is they DESPERATELY need to put some form of a grip on the back, the flat back is plastic and feels slippery. Need to fix.
I would recommend this to a friend - Pros mentioned:Protection
Perfect protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slim but tough as nails!! All the protection my iPhone needs.
I would recommend this to a friend