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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 464 reviews

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93%
would recommend
to a friend

Customers are saying

Customers love the Commuter Series Case's protection and fit, frequently praising its ease of use and attractive colors. Many appreciate the case's quality and reasonable price, although some find it slightly bulky and note the lack of a built-in screen protector. A few users experienced issues with port compatibility, particularly the headphone jack and speaker openings. Overall, the positive feedback on protection and fit outweighs the concerns about bulk and port access.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 464 reviews
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love honest case to buy I would buy another one to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would be better if it had the clear lens cover.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a case for my son and it did not dissappoint.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is overall a good case but it's not an OtterBox

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like my case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    brought this for my phone. love it! great delivery

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was a great deal for the price. Great!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    outter box is very reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    outter box is very reliable and comfortable wearing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great case for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it hold well and when I drop it. it stay together.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I don't have to worry about dropping it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very rugged and sturdy case. Does the job. Only thing I don't like is that the power and volume buttons are hard to press with the case.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Matt,

      Thanks for your feedback! We are sorry that the power and volume buttons on this Commuter case are being a bit stubborn. Sometimes at first the control buttons may be a tad rigid but after a bit of use they should become easier to manipulate. If you find that this issue persists or if you ever have any OtterBox questions please don’t hesitate to give us a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Not the best color choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need two cases and they only have two colors. Since I bought both my boys the same phone, I needed two colors to distinguish them. My son was not to happy about this color.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Would be great for someone else.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounded good but it wasn't what I was looking for. It had 1 problem. It was missing the plastic shield protector. So I returned it but Best Buy had no more.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Richmond,

      We apologize about any confusion surrounding our Commuter cases for the Samsung Galaxy J3! Although previous versions of the Commuter did come packaged with a self-adhering screen protector, we received overwhelming feedback from our Otter friends and fans that they did not prefer it. If you have any further questions about this, please feel free to reach out to our support team at 1-855-688-7269, and they'll be glad to help out!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Ok Phone case, cute but pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox is a cute case; however I think they are all a bit pricey. I had to cut out the flap over the charging access because it was just in the way.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs to be labeled 2016 model.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is nice, unfortunately we have the 2017 model and this covers the camera. I would recommend only if you have the 2016 model.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there kta1218,

      Oh no, we so apologize about any confusion surrounding the Commuter series for the Galaxy J3 (2016)! We'll be more than happy to pass this feedback along so that similar misunderstandings do not happen in the future. In the meantime, please feel welcome to check out the link below to see our cases that are made for the 2017 model! If you have any further questions, just give our Otter experts a ring at 1-855-688-7269, and they'll be thrilled to help out!

      https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-j3-2017-black/5900268.p?skuId=5900268

      Warmly,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Needs to be labeled 2016

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is nice, unfortunately we have the 2017 model and this covers the camera. I would recommend only if you have the 2016 model.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good casing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't too happy with the color, best buy didn't have black, so i settled, it was on sale.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case but no screen protector. Lacks protection

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OtterBox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, but they didn't have an updated version for my newer model phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice phone case for the price. But not great for added protection.

    No, I would not recommend this to a friend