Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $23.99
Clearance
The comparable value price is $34.99

Customer reviews

Rating 4.5 out of 5 stars with 464 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

93%
would recommend
to a friend

Customers are saying

Customers love the Commuter Series Case's protection and fit, frequently praising its ease of use and attractive colors. Many appreciate the case's quality and reasonable price, although some find it slightly bulky and note the lack of a built-in screen protector. A few users experienced issues with port compatibility, particularly the headphone jack and speaker openings. Overall, the positive feedback on protection and fit outweighs the concerns about bulk and port access.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 464 reviews
  • Rated 3 out of 5 stars

    STANDARD

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always liked otter box but they are a little spendy

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Had to modify to use it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item fits the phone physically however the Samsung phone we bought from Consumer Cellular had the earphone on the opposite side of the designed case. We had to drill an additional hole on the other side of the plug area in order to use it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Rjfromjersey,

      Uh oh, sounds like there was a mix-up with your OtterBox case, and we apologize! All of our cases are specifically designed for their companion devices, including all audio ports. If there was not an audio port for the headphone jack on your phone, you might have a case for a different device. Please feel welcome to call our Otter detectives at 1-855-688-7269 so that they can solve this mystery and help you find the case of your dreams!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Okay product Color was awful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased one of these brand cell phone covers because my husband has one for his iPhone. However, I got home and couldn't deal with the color. There were only two choices for my phone type: that loud teal and sea blue combo and a dull black. I returned it immediately and found a better looking case from a different manufacturer and was much happier.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi MaddiGirl,

      We’re sorry that the color options for the Galaxy J3 Commuter case let you down. We truly hope that this one unfortunate experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 2 out of 5 stars

    not as good as others

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased for bf new phone. has a gap at end. sometimes difficult to place charging in.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We are sorry that this Commuter case is giving you and your boyfriend a bit of trouble. We certainly want to get more details so that we can get to the bottom of this dilemma. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    0

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had it sent to & brought it back to store & had them put the $'s back on my best buy gift card. It never came with the screen protector that said was suppose to come with it on the best buy web site. I live 60 miles to closest store & don't get there very often. Store was no help & Mgr. treated me rudely.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No thank you

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was still able to break my phone even with this so called defender.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Glax,

      We're so sorry to hear that your experience with the Commuter case came to such a tragic end. We test our products extensively to ensure that they provide the best protection available for your devices, but unfortunately, we are unable to guarantee that absolutely all risk will be eliminated through the use of the cases. Although our warranty does not extend to the Samsung product itself, we would very much like to offer you a replacement OtterBox to ease the sting, even if just a little. If this sounds like an option that you would like to pursue, please feel welcome to contact our friendly Otters at 1-855-688-7269. They'll be glad to further assist you with this.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 2 out of 5 stars

    Not fitting the phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case covers certain areas of the phone that should be exposed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Phone would not work with cover on it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone I used would not work with the cover on it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    horrible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is horrible, I bought otter box because I am always dropping my phone and they are suppose to be really good. Not this one, I dropped my phone one time and bam im out a phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not fit new phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased phone and this case was recommended. Did not fit properly and was a burden when using the phone. Returned this immediately.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not the right case...again..and incomplete!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely false advertisising and i will not reccommend your online sercie to amyone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case blocks main ports and camera do not buy make sure you get right case for your phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy Another Brand

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way too expensive for just being a case with no features like a stand or clip.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for j3

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case doesn't have the correct cutouts for a Samsung j3

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't fit phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This box didnt fit phone , too big returned xxxxxxx

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    dissapointed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cell broke with cover on did not protect it fell..

    No, I would not recommend this to a friend
  • Cons mentioned:
    Headphone jack, Screen protector, Speakers

    Rated 2 out of 5 stars

    Covers up all the sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Otter boxes before and they're great for dropping on the floor, but this case covers up the speaker and the headphone port. I like to listen to audiobooks while I'm driving by hooking my phone up to my car via an aux cable. Now I have to take the case off completely (which is a pain in the butt in itself) just to hear anything. It's a terrible oversight on the designer's part. Not only that, the Best Buy site advertises this as having a screen protector, which it definitely does not, so now I have to buy one separately.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    This case is great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fits the phone very well and doesn't slip off or get caught. It's a bit hard to take off and put on but that's for good measure. It makes the phone a bit heavier but that's to be expected if you want protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Fits great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great on the phone. Protects is well and keeps a lot of the dust and dirt out of it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Terrific product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox cover for the Samsung Galaxy J3 Smartphone (in Aqua Sky) is a fantastic product. There are two levels of protection--a sort of piggy-back design: first, an attractive rubberized turquoise frame, plus an added strong plastic backing. All features are well-designed and accessible; I am one seriously happy camper.

    I would recommend this to a friend