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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 254 reviews

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94%
would recommend
to a friend

Customers are saying

Customers value the Commuter Series Case's excellent protection and snug fit for their Samsung Galaxy Note 4 phones. Many appreciate the case's quality and ease of use, although some find it adds bulk. A few customers mentioned concerns about the screen protector and the case's grip. Overall, the positive feedback on protection and fit outweighs the negative comments regarding bulk and the screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 254 reviews
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    great case. very elegant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very elegant and strong case. Good shipping service.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    needs clip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad case.......protects the phone!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good case, no grip though

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad case; but the back of the case is very slick.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Chris,

      Thanks for the feedback. We’re sorry that the Commuter is a tad slippery for you. We were going for a smooth material that would make for easy access from pockets and such. If you ever have any Otter questions or concerns, don't hesitate to give us a call at 1-855-688-7269 - we're always happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    case didn't fit phone my Note 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case was to small,& the $35 screen protecter& the Invisible Shield I bought there didnt fit right to the sides of the phone,either,read the reviews on them,they are redoing them because they don't sit on the edges right,BESTBUY acted like they didn't know?But it's all overy there website,every review 1star,read about and stoppped?And they most importort they messed up 2 different portals at the cell phone department,then I pre-ordered the Note4,put $50 down,basically bought a gift card for BestBuy,because they never linked my email or phone # and Name to the pre-order?No apology & I Waited 3 weeks after they said I would have my phone the latest,well i went in and that's how I found out told both Managers and they didn't do nothing for me,acted like I did something wrong,oh,and they shipped my SD card back with the phone I traded in?Both times they messed up switching from 1 carrier to another doing easy portals,1st time he guessed my pass code for my Tmoblie phone i was switching the number from,and 2nd time he enter the #'s to the Verizon phone i traded in & i think it wasnt working right because he put the wrong numbers in the system like he did with the other guy did with the new At&t phone,so I had no phone for 3 days,at all.Best Buy and AT&T didon't do nothing for me at all,not even an apology.Really disappointed,don't know if I'll shop they for anything again,definitely not the Roseville, Mi store on Gratoit for sure!I mean not even a simple apology for either mess up with the phones or sending my SD card back,that's mind blowing,and i sat in line there 1to3 hours each time,1 time in don't leave till 10:15pm & got there at 6:50pm..and they closed at 9pm..Horrible experience all 3 times,and they knew it too,pretty much made me feel like I did something wrong?Absolutely Terrible! Never again!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great protection for your note 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox always comes through with great products and this is no exception. Although not much to say, if you've had an otterbox case in the past this is exactly the same. Just a good solid quality case,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome and perfect case!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect case and very slim. I can put it in my pocket without any hesitation. I highly recommend this product, especially for those like me that drop the phone constantly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buying experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking online for the best deal and I found it on best buy website and I bought and went to pick it up at the store.. Painless experience so far ...

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    No front protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You think otterbox you think max protection had to buy clear screen protector not a good value.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for your phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't go wrong with an OtterBox. Especially when it was on sale in store. Easy installation, even when I switch my battery out everyday.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is keeping my phone well protected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox is a sturdy case. It also comes with a screen protector, which is nice. The only drawback is black is the only color available currently at Best Buy for the note 4.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Often imitated never duplicated! Otterbox quality is the best! I've had em on every phone I've owned and have never had to use my insurance!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome phone case for value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is nice and sleek. It is not bulky like some other Otter boxes. I am definately a fan. I would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best cases on the market. It's best paired with a good screen protector but it will take a beating

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality phone protection! Tough but hard to hear phone when used! Should have bought commuter instead. Good for rough environments!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OterBox cases are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use OterBox cases for both my Kindle's and my phone. Great product and well worth the extra money spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the way to go. I got the commuter case as it was the only one available close to where i live.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is awesome. Dropped my note 4 all the time and never had an issue. Only downside is it can be a pain to take off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am satisfied with this product and look forward to purchasing more products from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good and stylish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product. I have dropped it a few times now , but I did not worry thanks to this product,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that OtterBox has added colors to their cases! The case is nice and not to bulky.

    I would recommend this to a friend